 | Home > Land Rover Customer Relations > EKA Code |
 
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| LEZ Member Since: 22 Oct 2015 Location: London Posts: 167  
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I took delivery of a new defender a few weeks ago and it did not come with the usual EKA code card. When I queried this with the dealer they provided the code, so yes they are still used.
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23rd Oct 2015 9:58am |
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| MalithS Member Since: 30 Jun 2015 Location: Midlands Posts: 38
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Hi,
Got my Defender a few weeks ago and dealer did not give me a EKA code. Asked the salesperson who told me Defenders dont have a code like this. He even went and asked the technicians who knew nothing of this. Can anyone who has managed to get it out of a dealer tell me where exactly the dealers found this code from? Is is somehwere in the paperwork the dealer gets? My dealer is stating they cannot find this code at all. Thanks, MalithS |
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1st Dec 2015 2:59pm |
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| LEZ Member Since: 22 Oct 2015 Location: London Posts: 167
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Of course there is still an EKA code, after I asked the dealer they provided mine for a 16MY Landmark in September.
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1st Dec 2015 3:12pm |
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| Birdy Member Since: 07 Oct 2011 Location: CĂ´te d'Azur Posts: 865  
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If not with the vehicle, the dealer should/must get your EKA code from “Land Rover Traceability”.
Peter |
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1st Dec 2015 3:45pm |
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| Tomcat 106 Member Since: 08 Jun 2015 Location: Essex, just. Posts: 124 
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Persevere with your dealer. I initially got the "no don't have them any more" response as well.......
Then after a bit more of a push and the dealer starting to realise that I might actually know what I am talking about..... They filled in an online request to the Dealer Support system. A couple of hours later the code is sent back to the originator...........along with a caveat that said they must explain to the owner why this sensitive information is not freely available. TBH I can see their point. How many EKA code cards were left in the car cubby box with the manuals...... 
Good luck  MY15.5 110XS CSW
1956 88" S1 2004 Tomcat 106 Comp safari |
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1st Dec 2015 8:10pm |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hi MalithS
Thank you for your post. I note your comments and would be happy to look into your query and speak with your retailer on your behalf. I would be grateful if you are able to provide the following information via PM; Your full name Telephone number Email address Vehicle registration Last 6 of VIN Relevant Land Rover retailer As soon as I receive this information, I will be happy to look into this and see how I can assist. Regards Ryan |
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3rd Dec 2015 2:40pm |
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| MalithS Member Since: 30 Jun 2015 Location: Midlands Posts: 38
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Many thanks to Ryan for sorting out my EKA code issue. Dealer got back to me straight away with code
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8th Dec 2015 11:57pm |
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| nnnninty Member Since: 25 Aug 2015 Location: Akl Posts: 4  
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I too had to ask the dealer for my 15MY's EKA as it wasn't supplied on delivery.
Dealer was happy to track it down when I asked, but it took a couple of weeks to come through as they had to go back to the factory to obtain it. |
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12th Feb 2016 12:18pm |
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| nitram17 Member Since: 08 Jun 2014 Location: newcastle Posts: 2261 |
Sorry but thats nonsense took one phone call from Ryan at customer services on here it went from no sir your an idiot for asking for this as they dont have them anymore! Grin.......... to sheepish there you are sir there is your code ....it took five minutes one phone call and oh yes i had to promise to call my first born Tarquin..i know you are far away but it took one phone call!
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12th Feb 2016 6:02pm |
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| williamthedog Member Since: 29 Dec 2012 Location: south wales Posts: 3441 
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Ryan sorted mine for me today , so it's a trip to the stealers tomorrow to pick up my code.
Thanks again Ryan |
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12th Feb 2016 8:03pm |
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| mickygee Member Since: 22 Jun 2009 Location: sydney Posts: 44  
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hi Ryan, are you able to help retrieve EKA code for us guys in Aus? have been waiting for my dealer to give me mine for 4 months with no luck. almost seems unbelievable as they claim to be the biggest Land rover dealer in Sydney.
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13th Feb 2016 1:35pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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Why is this so hard to get right, why are so many dealers getting caught out?
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13th Feb 2016 7:52pm |
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| Avion8 Member Since: 26 Jan 2015 Location: Perth Posts: 281
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I have the same problem & only yesterday sent Ryan a PM with his list of questions answered. I truly hope he can sort this out as the Australian dealer I have dealt with has been hopeless, & I've given up contacting them, as they are just not responsive. |
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14th Feb 2016 12:24am |
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| discomog Member Since: 09 May 2015 Location: Notts/Lincs Border Posts: 2526 
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Yesterday I rang the dealer's salesman who sold me a new 90 - he was a self confessed Defender nerd, not your usual LR salesman who's only interested in Disco's and FFRR. When asked about the EKA code, he hadn't a clue what I was talking about, "never heard of it" he said but he did say he would investigate and come back to me. I can understand vehicles being delivered to the dealers without the EKA being part of the literature pack (for security reasons) but one would have thought that they would have obtained the EKA code prior to handover to the customer along with the LR assist card, keys and manuals etc. Defender 90XS SW
Mini Countryman Cooper S Morgan Plus 8 |
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14th Feb 2016 8:40am |
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