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chek

Member Since: 17 Sep 2015
Location: ZRH
Posts: 182

Thanks Tony! Will try your strategy - if threats don't work and Ryan doesn't chime in...

20th Apr 2016 9:34am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi chek

Thank you for your post.

I note your query and can advise that EKA codes can be supplied upon request, however for reasons of vehicle security, this information must be supplied via your local retailer on receipt of proof of rightful ownership.

Should you wish for us to look into this and obtain the relevant information, I would need to request that you are contacted by the relevant Customer Relations Department for your vehicle market.

I would be happy to arrange this and would be grateful if you are able to provide the following information via PM;

Your full name
Telephone number
Email address
Vehicle registration
Full VIN/chassis number
Relevant Land Rover retailer

I look forward to hearing from you.

Regards

Ryan

20th Apr 2016 12:48pm

Mark V

Member Since: 13 Apr 2016
Location: North Yorkshire
Posts: 4

2016 Defender 90 Puma 2.2 XS CSW Santorini Black

Just wanted to thank Ryan publicly for sorting out my EKA code. I was told by two separate dealers and the Landrover customer services phone line that it didn't need one, but Ryan sorted it out in the end.

Thanks also to Tony for confirming (from his personal experience) that the new Alpine Bluetooth radios do not require a radio code.

Cheers

Mark

27th Apr 2016 7:40am

chek

Member Since: 17 Sep 2015
Location: ZRH
Posts: 182

Ditto. Thanks Ryan. Not a security card but EKA code rcvd, much appreciated!
Regards, Chris

27th Apr 2016 8:46am

pme

Member Since: 06 Jan 2016
Location: cambridge and mainly ariege
Posts: 49

2007 Defender 90 Puma 2.4 SW Tonga Green

Just a note of thanks to Ryan

Walid in france got back to me in a matter of hours, EKA number now.

regards

Chris

23rd Jun 2016 10:29am

4wheeler

Member Since: 13 Apr 2010
Location: Melbourne
Posts: 87

2013 Defender 110 Puma 2.2 SW Chawton White

I would also like to thank Ryan for sorting out an issue I was having obtaining the EKA code. My local dealer was having difficulty obtaining the code as it was not coming up on their system. I messaged Ryan and within a working day JLR Australia contacted me with the code details.

Excellent customer service and super efficient.

Regards,

Adrian

26th Jul 2016 4:37am

Phil VM2.5

Member Since: 28 Mar 2012
Location: Limelette
Posts: 196

2012 Defender 110 Puma 2.2 SW Keswick Green

EKA code !

Hi Ryan,
I send you a PM, hope you can help me too !
Regard,
Phil current : defender 110 sw 2.2 puma 2012 and 230.000km today and
again my Range Rover VM2.5 engine from 1992 and 528.000km today.

One ten 1988 to 1992
1987 BMW GS80
One Ten from 1984 to 1987
One Ten from 1983 to 1984
Serie 3 109 from 1980 to 1983
from 1974 Jeep CJ3B and CJ6

1st Aug 2016 3:51am

Apisboy

Member Since: 11 Jun 2014
Location: Lincolnshire
Posts: 22

2015 Defender 110 Puma 2.2 HCPU Aintree Green

Hi Ryan,
I started this thread in 2015 and received my EKA code with your help.
Have never been able to get it to work though. I have asked the dealer on two occasions to demonstrate it to me but they are always too busy and tell me it is the right code.
SUSPECT THEY MIGHT HAVE DONE A 'JOHNNY BALL'
I have the code they gave me on a business card from their Service Advisor. She had passed the code to a staff member over the phone while driving in to work, so have more reason to be suspicious.

When you reply, I'll pm the code and maybe you can confirm if true or fictitious.

Thanks in advance
Phil

15th Jan 2019 4:42pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17450

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

I doubt that you'll get any reply from JLR now that Defender's are yesterday's news, I'm afraid.

Re. the EKA code, your best bet would be to find someone with a diagnostic tool (Nanocom etc) and simply read the code from the AS10.

15th Jan 2019 6:34pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Apisboy wrote:
Hi Ryan,
I started this thread in 2015 and received my EKA code with your help.
Have never been able to get it to work though. I have asked the dealer on two occasions to demonstrate it to me but they are always too busy and tell me it is the right code.
SUSPECT THEY MIGHT HAVE DONE A 'JOHNNY BALL'
I have the code they gave me on a business card from their Service Advisor. She had passed the code to a staff member over the phone while driving in to work, so have more reason to be suspicious.

When you reply, I'll pm the code and maybe you can confirm if true or fictitious.

Thanks in advance
Phil

Good Morning Apisboy

Thank you for your post

Please can you PM your Vehicle Details, and the approved retailer involved.

I would like to take the opportunity to investigate this further.

Many Thanks

Dan - Land Rover UK

16th Jan 2019 9:25am

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17450

Dan,

May I say how pleased I am that Landrover does still monitor this thread and that my earlier impression that you guys perhaps no longer did so was wrong. I am delighted to see your reply!

16th Jan 2019 9:44am

andrianivanov

Member Since: 11 Oct 2019
Location: Aheloy
Posts: 3

Hello

I am new on forum but I have the same problem. Don’t have EKA Code and my dealer Moto Pfohe in Bulgaria not provide! Do you have any option for give me my EKA Code?

11th Oct 2019 5:17pm

tdril

Member Since: 20 May 2020
Location: Doha
Posts: 1

2013 Defender 90 Puma 2.2 HT Zambezi Silver

Good morning everyone. I'm new to the site as I've just registered. I've been following the site for years but never actually need to register.
I have a customer vehicle and they have replaced the battery in the vehicle and now it won't start and the key fob won't work.
We've checked the battery in the key fob it's good 3.0 volts
There is no EKA code in any of the owners information.
The vehicle was bought in the UAE at Al-Tayer Motors
Can anyone help me to get the EKA code and get my customer on the road again
Thanks
Terry

20th May 2020 7:47am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Land Rover Customer Experience Centre

Good Morning,

Thank you for your enquiry.

I can confirm that you would need to arrange to contact the Customer Relationship Centre within your market.

You can locate the contact details required by visiting www.landrover.com

Thanks,

Becci – Land Rover UK

20th May 2020 10:41am

SergeantJav

Member Since: 23 Jul 2015
Location: London
Posts: 63

2015 Defender 110 Puma 2.2 XS CSW Corris Grey

Yet another missing EKA code

Fob battery died...now immobiliser kicked in.... need EKA code ....
It’s ok....contact the main dealer I bought the vehicle from.. they have no record of it....the details are blank on their dealer system .... they need to contact LR head office....

Last contact for same took 4-6 weeks to come back.... apparently due to COVID...FFS...

Anyone out there?

Proud to own 110XS TDCi SW..previously 90XS Td5 SW

25th Jun 2020 10:07am

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