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Edd80Inch

Member Since: 18 Oct 2008
Location: Devon
Posts: 28

I have been confident that is all it has ever been, just trying to be on the safe side. My 90 is a April 08 so hopefully most of the little gremlins should be gone. Lets hope. 1999 90 TD5 County
1943 Ford GPW Jeep

25th Oct 2008 9:01am

LRnovice

Member Since: 08 May 2008
Location: Cardiff
Posts: 59

2008 Defender 90 Puma 2.4 CSW Auto Belize Green

Does anyone know the legal position here. I have just bought a new Defender less than 3 months ago and the symptoms re the engine knock all apply. Going by the quoted VIN number my car has the the unmodified engine. Can I reject the car and ask for a replacement or have a new engine fitted. Pity because I love the car. Advice appreciated

25th Oct 2008 9:21am

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5038

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

LRnovice wrote:
Does anyone know the legal position here. I have just bought a new Defender less than 3 months ago and the symptoms re the engine knock all apply. Going by the quoted VIN number my car has the the unmodified engine. Can I reject the car and ask for a replacement or have a new engine fitted. Pity because I love the car. Advice appreciated

I assume Guy Salmon - just go and state the problem and ask them to fix it under warranty: they are usually good - you could reject a car within a certain time, however, you should give them the chance to resolve the issue. Mike

25th Oct 2008 9:26am

The Boy

Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459

2009 Defender 110 Puma 2.4 XS CSW Rimini Red

LRnovice wrote:
Does anyone know the legal position here. I have just bought a new Defender less than 3 months ago and the symptoms re the engine knock all apply. Going by the quoted VIN number my car has the the unmodified engine. Can I reject the car and ask for a replacement or have a new engine fitted. Pity because I love the car. Advice appreciated

Hi I have been through this so you can learn by my mistakes. Mine has been a bag of nails since new. I went back to the dealers again and again. What I did wrong was to be aloud to be fobbed off with promisses that they later denied they made and once past the 6 month point it is very dificult to get a replacement. You sould demand a replacement now they will try and stall you until you get past the 6 month point but you stand up to them and put it in writting!

Boy

25th Oct 2008 9:33am

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5038

Im (hopefully) coming to the end of a battle with the dealer on mine - and agree you need to put it in writing, but you also have to give them the chance to fix. im at 8 months

You could always get one in worse condition aswell - so make an assessment Mike

25th Oct 2008 9:41am

The Boy

Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459

Miserableolgit wrote:
You know why the dealer is saying the 08's are better than the '07's so chop it in ....he will be one more vehicle nearer his target ....and make more money out of you!

A very quick scan of the corporate news section Land Rover site comes up with the following names but you'll need top check who is current..

Anthony Bradbury, Marketing Director of Land Rover UK

Phil Popham, Land Rover's Managing Director

John Edwards, managing director, Land Rover UK.

I wrote directly* to the MD of LR a few years ago when I was not satisfied with a vehicle and shortly after was offered a replacement. What have you got to loose?

*Addressed for the personal attention of.

I don't surpose you have the address with post code do you?

Have written my letters and this is very much the last chance cafe for me.

I take it it is still Lodge Lane, Solihull the management are at?

Cheers

Boy

27th Oct 2008 9:28pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5038

The Boy wrote:
Miserableolgit wrote:
You know why the dealer is saying the 08's are better than the '07's so chop it in ....he will be one more vehicle nearer his target ....and make more money out of you!

A very quick scan of the corporate news section Land Rover site comes up with the following names but you'll need top check who is current..

Anthony Bradbury, Marketing Director of Land Rover UK

Phil Popham, Land Rover's Managing Director

John Edwards, managing director, Land Rover UK.

I wrote directly* to the MD of LR a few years ago when I was not satisfied with a vehicle and shortly after was offered a replacement. What have you got to loose?

*Addressed for the personal attention of.

I don't surpose you have the address with post code do you?

Have written my letters and this is very much the last chance cafe for me.

I take it it is still Lodge Lane, Solihull the management are at?

Cheers

Boy

Well its never been Lodge Lane! (Lode Lane

)

And its far more complicated, they are between Solihull, Gaydon, Coventry Mike

27th Oct 2008 9:35pm

Laurie

Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

2005 Defender 90 Td5 XS CSW Bonatti Grey

Could try:

Customer Relationship Centre
Land Rover
Abbey Road
Whitley
Coventry
CV3 4LH

28th Oct 2008 12:09am

The Boy

Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459

Laurie wrote:
Could try:

Customer Relationship Centre
Land Rover
Abbey Road
Whitley
Coventry
CV3 4LH

Yes I have that one and they don't answer letters let alone to the MD.

sorry mse "Lode Lane" Thanks for pointing that out!

28th Oct 2008 7:23am

Eduardo

Member Since: 28 Aug 2008
Location: Región Metropolitana
Posts: 2110

2007 Defender 110 Puma 2.4 SW Stornoway Grey

You are right, they dont answer at least in write

I sent at least 3 faxes requesting an answer without success.

Try with this guys (appeared in a Tata presentation as the corporate officers / directors)
at http://ir.tatamotors.com/investor_events/2007-08.php

Jaguar & Land Rover
David Smith
Chief Executive Officer

Managing Director Land Rover
Phil Popham
Director

Retail Strategy & Cust. Service
Mike Wright
Director

Company Quality
Tim Davis
Director

Comms & Public Affairs
Simon Warr
Director

Probably is better send the letter to Gaydon address were the Corporate headquarters is.

Banbury Road
Gaydon
Warwick
CV35 0XJ

I hope that can help you and keep us informed. Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge

28th Oct 2008 11:57am

Happyoldgit

Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

2015 Defender 110 Puma 2.2 USW Corris Grey

They won't answer faxes or e-mail's. You need to write via recorded delivery and mark the envelope 'for the personal attention of'.

28th Oct 2008 4:49pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5038

Miserableolgit wrote:
They won't answer faxes or e-mail's. You need to write via recorded delivery and mark the envelope 'for the personal attention of'.

Even then they dont...you have to ask a family member to escalate it through management - and even then they struggle. Mike

28th Oct 2008 4:52pm

The Boy

Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459

Miserableolgit wrote:
They won't answer faxes or e-mail's. You need to write via recorded delivery and mark the envelope 'for the personal attention of'.

All my letters so far are sent recorded and they jsut don't bother. One of the managers I sent two to did not answer but when I spoke to him on the phone said he had had them but when I ask why he did not answer he just would not answer the question.

I am going to send it to the Banbury address but I am not holding my breath

28th Oct 2008 5:30pm

Eduardo

Member Since: 28 Aug 2008
Location: Región Metropolitana
Posts: 2110

Miserableolgit wrote:
They won't answer faxes or e-mail's. You need to write via recorded delivery and mark the envelope 'for the personal attention of'.

Recorded letters also are not answered: I sent 3 regarding engine oil problem without any answer

Really I don't understand the customer service policy of LR. I had very good experiences in the customer services of Ford, Chevrolet, Hyundai and others (despite the quality of the cars). They provide a contact WEB page for the claims, they stamp a number in the claim and you receive an answer in write or a phone call between 2 or 3 days to try to sort out the problem.

Why LR should be different? Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge

28th Oct 2008 6:28pm

The Boy

Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459

Well it did it again and broke down on the way home. Waiting for them to come and take it away. How long will this go on before they do something about it?

30th Oct 2008 6:26pm

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