 | Home > Technical > Q421- Oil Pump Failure **JLR RECALL** |
 
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324  
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The 'LD' in this context, stands for Land Rover Defender and are not the specific VIN letters. They will either be 'C' or 'D', which are model years 2012 and 2013 followed 'A', indicating it was built at Solihull. On that basis, yes, yours needs the recall. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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21st Feb 2019 8:21am |
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| Dobby Member Since: 23 May 2012 Location: East Seaxe Posts: 187 |
Sorry to hear the news. I’m afraid the only option for you is likely to stump up for the pump change, if the engine is ok.
I tried to get two dealerships to pre-emotively change mine, a year or so ago. Just after I bought it, and only weeks after the end of the recall period too. They said they ‘might’ be able to get Land Rover to contribute, but couldn’t promise. JLR basically said a big fat no, until I argued at length with them, then they said no again. Until I threatened all sorts of action against them, and they said no for a third time. When I said I’d contact them global head of customer service and the CEO, they said “oh ok, that’s different, but still no”. I told them eff off in the end. So in the end I stumped up the £795 to get it changed by the best dealer I could find. It’s a pump, some tubes, the sump pan oil and filter and a few bits. £795 for me was trade parts price and labour, so pretty much as cheap as I’d get it. Another example of JLRs blisteringly impressive aftercare. Not! |
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10th Jun 2019 6:42pm |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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Shocking. If there is a recall of this kind, no justification to put a expiry date on it. Utterly ridiculous.
Would I ever buy another new JLR car knowing all these stories? Hell, no. Eric You never actually own a Defender. You merely look after it for the next generation. http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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10th Jun 2019 6:56pm |
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| Freddiefruitcake Member Since: 10 Jun 2019 Location: Norfolk Posts: 3 
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Thanks for advice.
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26th Jun 2019 6:40am |
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| Freddiefruitcake Member Since: 10 Jun 2019 Location: Norfolk Posts: 3
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Waiting to hear back from Land Rover Customer Services now.
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26th Jun 2019 6:40am |
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| Dobby Member Since: 23 May 2012 Location: East Seaxe Posts: 187 |
Keep us posted. |
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26th Jun 2019 12:51pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17450 
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Typical LR, the service action has expired so it is entirely your problem. Shocking.
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26th Jun 2019 4:55pm |
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| psychosomatic Member Since: 23 Sep 2019 Location: Anglesey Posts: 1
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Have a 2012 2.2 TDCI, bought from a "leading Land Rover specialist" (not a main dealer!) in January 2015
During a long journey last night, some loss of power, and then noticed the oil pressure light was on. Immediately coasted to a halt in neutral. Oil level OK. AA called, said 'start it up' and then 'turbo sounds a bit odd', 'I think there's a leaking hose but I can't find it'. Oil pressure light refused to go off; relayed home. Now wondering what to do - main dealer or my usual LR specialist garage? I'm guessing we may have catastrophic oil pump / turbo / engine failure, according to this and similar threads elsewhere. Our VIN ends 418807 and appears to lie within the suspect range. Rang main dealer who said 'I remember that oil pump issue, but the recall ended a couple of years ago'. We could see you at the end of next week ... Rang my usual LR specialist local garage, who said 'I'll come and collect it tomorrow'. Rang LR 'customer experience centre' who said (among other things) 'there's a lot of rubbish on internet forums'. They said that my vehicle was not subject to a 'recall', but couldn't give any clarity over the phone on whether my Defender was on the list of those with suspect oil pumps. I left a 15 minute conversation feeling none the wiser. They suggested that I emailed in my query for their technical team to look at. Any thoughts on a) what might be wrong, and b) if it is indeed oil pump failure, what responsibility JLR might have for it? I'm assuming none, but I've never received any communication about the problem. Maybe this is because mine isn't 'suspect'; or maybe because the communication on this issue was suspect. It's been a dogged year; we had to replace the EGR in April due to coolant loss. Any comments / support appreciated ... |
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23rd Sep 2019 4:49pm |
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| Harry dog Member Since: 27 Oct 2016 Location: Farnham Surrey Posts: 38  
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I feel your pain!! Happened to me 3 years ago whilst in France with 2012 110...….
After I had jumped through all the hoops with JLR customer services which included the vehicle going to a main dealer to confirm the diagnosis of the failed oil pump along with tests on the oil filter and oils used plus looking into the service history details. JLR initially offered me 30% of the total engine replacement as good will - the vehicle was just over 4 years old when the oil pump failed. Presented with an estimated cost of circa £10K for the replacement engine I would have still been around £7K out of pocket. Next stage was a conversation with the legal protection company DAS Law who provided legal cover under my motor policy. The basis of their advice was to make a claim under the sale of goods act. This act basically states that within the first 6 years a product should be fit for purpose - with the original oil pump fitted these vehicles were not fit for purpose in the first place.....The legal costs are free under the policy as long as the lawyer thinks there is more than a 50% chance of winning. DAS Law to start with went after the Land Rover dealer I had bought the vehicle from at six months old, but that was basically a dead end as that dealership was no longer a Land Rover dealer so strenuously washed there hands of the claim. So, next stop is to put the claim in front of JLR. After several emails from the lawyer JLR eventually upped their initial offer to 50%. On the lawyers advise I rejected this offer and continued with the claim. Finally after a few more months JLR agreed to pay the full cost rather than go to court. This wasn't quite the end because after agreeing to pay, they just couldn't manage to issue a cheque!! So, again on the lawyers advise we then had to get a court ruling for them to pay - as soon as this hit, the legal department of JLR rang me and settled the claim by return. As your vehicle is more than 6 years old I'm not sure you can go down the route of sale of goods act, but even if it's slightly older its still got to be worth looking into. Don't be under any illusion though this is a painful and very stressful process that you aren't ever in much control of. I went ahead and got the new engine fitted by my trusted local 4x4 garage and reclaimed the cost back from JLR which they didn't like doing that way, they would have preferred the vehicle went back to them for the work to be done. I simply couldn't wait around for over a year to get it sorted. Not wanting to depress you any further......Another thing that I've recently had first hand experience of was a front nearside Axle Casing weld split. I was fortunate that a noticed a small oil leak under the front nearside wheel, popped down to the 4x4 garage to be told that the weld has actually split and the next stage could have been a complete collapse!! Vehicle stayed with them and I went home in a loan car. Turns out there is a recall for this (still current I think) but my VIN number was outside the recall - yours might not be. There is quite a lot on Defender2 site about this fault so worth you checking it out. Mine had a second hand Discovery Axle Casing fitted cost me about £700 so not a disaster but could have been if it failed whilst driving!! Hope all that helps. Harry |
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23rd Sep 2019 6:01pm |
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| Fmbruce Member Since: 16 Jun 2020 Location: Sussex Posts: 4 
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Do you know if the letter below was ever sent out? JLR are denying that a recall was ever sent, just a service notification to LR retailers. Like a few others, the first I knew of it was when my engine recently failed after 61000 miles.
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7th Jul 2020 6:33pm |
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| Harry dog Member Since: 27 Oct 2016 Location: Farnham Surrey Posts: 38
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All the investigation I did a few years ago into the oil pump recall concluded that it was a service action recall ie if you presented your vehicle for service at a LR dealer they would carry out the work FOC as part of the service. It was never a full recall where they write to all registered owners.
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8th Jul 2020 6:48am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17450
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^^ That is how Landrover usually handles these issues, ask and ye shall get. Don't ask (because you are unaware of the issue) and ye shall get ... shafted!
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8th Jul 2020 7:21am |
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