 | Home > Technical > Q421- Oil Pump Failure **JLR RECALL** |
 
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| zsd-puma Member Since: 09 Aug 2016 Location: Kent Posts: 2720   
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is your vin definitely in the range?
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11th Jul 2017 12:45pm |
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| Dobby Member Since: 23 May 2012 Location: East Seaxe Posts: 187 |
Yes, bang in the middle.
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11th Jul 2017 1:42pm |
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| Dobby Member Since: 23 May 2012 Location: East Seaxe Posts: 187 |
Via BAS on another thread. Where LD = Land Rover defender, not the letters in your vin.
The Service Action has the Vin Range: LD405037 - LD443988 and is listed for Model Years: 2012 - 2013 Description Part No./Sundry Qty. Oil pump LR058095 1x Oil pickup pipe LR029914 1x Oil pan LR007598 1x Sealant STC50550 1x Oil filter LR030778 1x Oil pump outlet pipe LR029925 1x Bolt FS106206 2x Bolt 4378449 4x Engine oil ZZZ001 |
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11th Jul 2017 1:53pm |
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| Riverboy Member Since: 16 May 2016 Location: French sector, Earth Posts: 1288 
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It would appear I am just outside of the end of that vin range by two digits.
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11th Jul 2017 1:59pm |
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| zsd-puma Member Since: 09 Aug 2016 Location: Kent Posts: 2720
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Get in touch with JLR customer services then. |
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11th Jul 2017 2:27pm |
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| zsd-puma Member Since: 09 Aug 2016 Location: Kent Posts: 2720
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Page 1 of this thread. |
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11th Jul 2017 2:28pm |
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| Dobby Member Since: 23 May 2012 Location: East Seaxe Posts: 187 |
Yeah I did. They said, on yer bike mate, campaign has finished.
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11th Jul 2017 2:47pm |
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| GUM97 Member Since: 05 Feb 2012 Location: Cheshire Posts: 3555 
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Topix is still showing the campaign as open where necessary. The campaign certainly hasn't ended. Have you owned your Defender since new Dobby? An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948"  |
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11th Jul 2017 6:31pm |
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| Pat Member Since: 05 Dec 2016 Location: Somewhere new! Posts: 368 
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Recently discovered this thread ............... and my VIN falls in the range.
The service history for my 2012 vehicle is up to date (main dealer service stamps), but as a third owner I have no information available to indicate that Q421 has been addressed. I have registered (but not paid for a subscription) with Topix and get the information "No outstanding Field Service Actions required" - but that doesn't convince me that Q421 has been carried out. An initial main dealer inquiry got a quick, not too convincing " everything seems fine with your vehicle" response from the service receptionist I spoke to, followed by a bit of a fob off about my service history being carried out by more than one main dealer. Before getting back to the main dealer in search of a more convincing response. Please, can someone confirm that: A main dealer should be able to confirm if Q421 oil pump replacement was carried out at some point? This information is available a main dealer via their level of access to Topix? |
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30th Jul 2017 6:37am |
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| Dobby Member Since: 23 May 2012 Location: East Seaxe Posts: 187 |
Pat, this is the problem I had too. You need to get the dealer to look on their dealer direct warranty system in order to see what work they've actually carried out. All the recall and warranty repairs are reported there.
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30th Jul 2017 9:13am |
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| Pat Member Since: 05 Dec 2016 Location: Somewhere new! Posts: 368
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Thanks Dobby. It started with a kiss, never thought it would come to this.
SIII CSW Safari, limestone, (JAC 914N). Where is she now? It's not a car, it's a way of life! |
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30th Jul 2017 8:14pm |
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| Pat Member Since: 05 Dec 2016 Location: Somewhere new! Posts: 368
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Several main dealer calls later ...... over 3 days!
Don't you just know what's going to happen when you get ........ "I'll get someone to call you back." Contacted the main dealers who serviced my vehicle before I took ownership. Guy Salmon, Knutsford (helpful, but couldn't confirm Q421), Guy Salmon, Coventry (not so helpful, couldn't confirm Q421). I aborted several calls to LR Customer Services (too long on hold), but then got a call back from LR Customer Services. Very helpful, confirmed in 2 minutes that Q421 had been carried out at the dealers where I purchased my Defender from, Yeovil LR. As Dobby said in his reply, information is stored in the Extended Warranty data that LR keep, apparently LR dealers don't have access to this information and are unable to cross reference between dealerships. A quick call to Yeovil LR confirmed Q421 was carried out by them whilst they had the vehicle for sale. In all fairness, the above dealers would have been able to confirm Q421 if they had carried out the work. My advice, if you need a Q421 check - go straight to LR Customer Services (don't wait on hold, they know you have called and call you back - or at least that's how it worked for me). It started with a kiss, never thought it would come to this. SIII CSW Safari, limestone, (JAC 914N). Where is she now? It's not a car, it's a way of life! |
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3rd Aug 2017 10:08am |
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| Sammyboy Member Since: 28 Feb 2017 Location: Hampshire Posts: 121 
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Can anyone clarify whether my 2012 110 USW needs the recall (Q421) repair on the oil pump? The recall states Vin range LD405037 to LD443988. My Vin number falls in this range but the number is preceded by 'CA' not 'LD'. Discovery 4 HSE
Defender 2.2 110 USW XS Ford Kuga AWD Discovery 3 Range Rover P38 Discovery - 300 TDI Discovery - 200TDI |
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20th Feb 2019 6:40pm |
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| lohr500 Member Since: 14 Sep 2014 Location: Skipton Posts: 1317 
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Hi Sammyboy,
I think if you enrol on the JLR TOPIX system (free for limited functionality) then it will show you if a recall is still outstanding for your vehicle. Plus you can see other info about your Defender. And/or, give a JLR dealer a call and ask them to check. |
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21st Feb 2019 8:06am |
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