 | Home > Puma (Tdci) > MY2011/2012 Recall Action P047/048 Front Axle Case |
 
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| Bluericky Member Since: 26 Jun 2014 Location: Cornwall Posts: 647   
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I’m in the middle of composing an email to customer services but am trying to get hold of our local Land Rover specialist Mick Moore to get his opinion . I believe they’re more likely to take it seriously with his name behind it .
I have no doubt they will blame it on abuse or non genuine shocks or similar! Either way I think the point is that a major unserviceable component simply should not fail. You can see how thin the weld is from the pictures I attached , clearly it was always going to collapse at some point in the future, irrespective of who and how it was being driven . I worry for anybody driving there defender blissfully unaware of this potential time bomb and I just hope that they are also going 20mph on a quiet country road when it does and not hurtling along on a duel carriageway . I’m extremely reluctant to take it to our dealer, they’re really only interested in selling new cars . We also have a Disco 4 and a Discovery Sport both bought new from them so you’d think they’d take it seriously but they didn’t even spot worn brake pads on a standard service ! My 1955 series 1 is still on its original axle 63 years later . Say no more  Click image to enlarge |
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19th Oct 2018 9:00am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17453 
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I completely agree with you, and wish you good luck. Definitely get his name behind you if you can, and make reference to the recalls for the other model year vehicles. This is a shocking safety critical fault and should be treated with immediate seriousness by JLR.
At the very least JLR should replace your axle case free of charge, just as they would if you were in the affected VIN range. More important in my opinion is how come an axle that is so far outside the previously identified range has failed in exactly the same way? Should the recall no be extended to a much larger range? Perhaps to all TDCi vehicles? Are TD5s any better? One other thought that came to my mind, JLR has identified that axles made in MY2011/12 were potentially substandard, hence the previous recall. They clearly decided that the issue was minor since only LWB vehicles were recalled despite having the same axles as SWB vehicles. The recall was based on VINs, as you'd expect, but if someone had for whatever reason replaced their axle tube in this time-frame presumably the replacement tube is suspect, although there is no way to track such tubes and no way to recall vehicles with them fitted. I was sufficiently disturbed by the recall notice to buy a pair of the brackets that supposedly stop the swivel/hub/wheel assembly coming right off with the intention of fitting them to my MY07 Puma. I have never actually found the time to fit them yet, but in the light of your experience I think I might make it a priority. Whoever thought the day would come when Landrover's flagship "private recreational vehicle suitable for commercial use" (see http://www.defender2.net/forum/topic64126.html) would be so badly built that the ends would break off the axles. 
Incidentally if I was in your shoes and didn't get an immediate satisfactory response from JLR I would immediately take the matter to both VOSA and the national media. |
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19th Oct 2018 9:55am |
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| Bluericky Member Since: 26 Jun 2014 Location: Cornwall Posts: 647
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Blackwolf
Ive just come across this thread that you were a part of. http://www.defender2.net/forum/topic55655-15.html I read it with interest but was hugely disappointed to see that the outcome was so negative. If it were a current model I believe they’d be interested but the defender is now well and truly brushed under the carpet.... for good. I’ve sent an email off to Customer Services, I hold out no hope other than the possibility that my case will add to someone elses in the future. Who knows if it happens to others outside the recall (which I hope it doesn’t) then there will be a far stronger case for this to be addressed asap. I’m spitting at the thought that my three children could have also been in the car and we may well have been travelling at 70 down the A30 when it happened, really not worth thinking about. |
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19th Oct 2018 12:31pm |
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| Bluericky Member Since: 26 Jun 2014 Location: Cornwall Posts: 647
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There’s another example here from the LR4x4 site, obviously not mine but apparently a 2011 model.
Click image to enlarge |
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19th Oct 2018 12:37pm |
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| spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4712 
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You would think that they would be concerned about this having a negative effect on the sales of anything marketed as a Land Rover. 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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19th Oct 2018 10:59pm |
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| Bluericky Member Since: 26 Jun 2014 Location: Cornwall Posts: 647
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So this is the response from Land Rover customer services ! Absolutely no acknowledgement of any fault at all, amazing !
Dear Mr Pack Thank you for contacting Land Rover Customer Experience Centre. I am sorry to learn that you have experienced the concerns raised in your email. I would recommend that you contact a local approved Land Rover dealership who will be able to provide you with further assistance and will be able to complete investigations to your vehicle. Your local approved retailer will also be able to confirm to you any costs that may be involved. Please note if your vehicle is outside of the manufacturers warranty period any diagnosis charges would be chargeable to yourself. Should you require further assistance, please do not hesitate to make me aware. Yours sincerely, Emmanuel Mavugara Customer Experience Advisor UK Customer Experience Centre Tell: 0370 500 0500 |
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20th Oct 2018 9:26am |
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| LR90XS2011 Member Since: 05 Apr 2011 Location: bickenhill Posts: 3645 
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I dont entirely read it like that, you pay for diagnosis (not sure how you would get it there) they inspect and report to LR .
LR then consider who is paying for the repair, if its them you would probably get the diagnosis cost back. the fact its out of warranty should be immaterial as there is a known issue, you are lucky as you brought it new so can argue any miss use claim. The threat of solicitors or Watch Dog might make them consider keeping you quiet and social media is a very powerful tool. The last thing LR need just at the moment is bad press when they already have car parks full of cars they need to sell DEFENDER 90 TDCI XS, I hope everyone is well and your land rovers make you happy |
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20th Oct 2018 9:35am |
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| Bluericky Member Since: 26 Jun 2014 Location: Cornwall Posts: 647
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Sadly I didn’t buy it from new so they could indeed argue that it’s been misused . Also they’ll no doubt blame the non standard bilstein shocks or similar. Perhaps the mild surface rust or that we live near the coast, have a farm and a bumpy track etc etc
Frankly it’s not really worth pursuing for costs as I don’t think I’ll get them , my dealer is 30 miles away and I know it will be gone for weeks if I get it dropped there ! I need it back on the road ASAP My conscience is clean knowing that I’ve reported it at least. |
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20th Oct 2018 9:51am |
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| Bluericky Member Since: 26 Jun 2014 Location: Cornwall Posts: 647
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For your information, here’s the email I sent
To Whom it may concern, I feel that Land Rover ought to be made aware of this fault immediately. Yesterday afternoon the axle housing on our 2009 110 DC failed , causing the vehicle to veer uncontrollably off the road. Fortunately it was on a country lane doing no-more than 30mph, 15 minutes earlier the vehicle had been traveling at speeds in excess of 50mph on a busy single carriage A road, the repercussions of the same failure at this speed with oncoming traffic could have been catastrophic. The nearside front axle housing has split nearly the entire circumference of the weld beside the flange bolts, Image attached. It appears that this was an issue Land Rover were aware of but thought unlikely to happen. Clearly this is a major component that should never fail and not a serviceable item, the vehicle is not abused in any way. I am not abject to replacing worn or broken items but this is far beyond the norm. I’ve been made aware of a service recall for specific models MY2011/2012 Recall Action P047/048 Front Axle Case It appears that the VIN of my vehicle sits outside of this recall SALLDHFS79A778513 yet the issue clearly predates the above and presumably affects a lot more vehicles. I would like to point out that we are loyal customers of Land Rover both new and old, this is our third defender and we also have a Discovery 4 and Discovery sport both purchased from new. I would ask for your urgent and sincere opinion on this matter with how to go forward . Kind regards image1.jpeg |
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20th Oct 2018 9:54am |
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| spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4712
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Very well worded. Some other manufacturers have issued recalls on a "possible" failure of a component which has covered cars as old as yours. This is a serious issue which now has me worried. If I have the misfortune to be involved in an accident caused by this issue will my insurance company take a dim view of me driving a vehicle which had a known built in defect?
I'd suggest like another poster said that you contact your equivalent of the road safety crowd who are sure to take an interest in this. Once again thanks for the update on this built in optional extra and condolences on being the guinea pig in this fiasco. 1982 88" 2.25 diesel 1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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21st Oct 2018 6:13pm |
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| ozy013 Member Since: 10 Feb 2014 Location: Melbourne Posts: 105  
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I was just watching the travels of Leigh and Steph on Youtube
I've been following them for awhile, and their videos are very well presented. Anyway right at the end of their most recent video in the mountains of Krgyzstan, this happened....... Click image to enlarge It was snowing and icy, I'm glad their ok, but things could've ended far worse. It still shocks me that LR, won't take responsibility for the poor quality of their product. Does someone have to die before they do anything? |
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24th May 2019 11:06pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17453
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Probably several people, or a celebrity, unfortunately.
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25th May 2019 7:48am |
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| Retroanaconda Member Since: 04 Jan 2012 Location: Scotland Posts: 2656 
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That’s a broken swivel ball, not the axle flange welding issue. Very different failure, and not uncommon on heavily loaded or used vehicles.
Used to see a fair few competition motors breaking them, usually when fitted with huge tyres and hitting something at speed with one wheel. |
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25th May 2019 8:47am |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6300  
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good spot
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25th May 2019 1:21pm |
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