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jordjdw87



Member Since: 18 Jan 2024
Location: Scotland
Posts: 8

Scotland 
DEF dosing malfunction
Picked up a new defender 110 on Friday afternoon, had been looking forward to posting pictures of it out and about on Saturday…

…But unfortunately turning it on Saturday morning this message pops. LR Assist unable to resolve on the drive, so it’s already back in the garage.

Absolutely gutted. Totally blown the new car excitement.
Anyone else had this, any hope it’s a quick and easy fix?

Click image to enlarge
Post #1029881 31st Mar 2024 7:10am
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David007



Member Since: 26 Oct 2022
Location: Angus
Posts: 107

United Kingdom 
That sucks, not a great way to start your ownership. I would like to think the dealer would push this through to get fixed ASAP then hopefully you can enjoy the car.
Post #1029899 31st Mar 2024 9:16am
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Trevorb1



Member Since: 16 Apr 2023
Location: Warwickshire
Posts: 7

 
Inform dealer you are considering rejecting the car for a full refund, if within 30 days of collecting they don't have to be allowed to repair, straight refund, that way they'll have a pre reg car, which now supply has improved they won't be able to sell at a premium, that should focus their attention to fix ASAP.
Post #1029911 31st Mar 2024 10:55am
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 2620

England 2002 Defender 90 Td5 HT Epsom Green
Is JLR now employing ex Boeing staff............?
Post #1029917 31st Mar 2024 11:20am
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Soup Dragon



Member Since: 22 Sep 2023
Location: Cheshire
Posts: 86

 
Despite Boeing’s recent woes, being compared to JLR dealerships would be a major insult to their staff! I can’t think of another premium product brand that gets its aftermarket support so wrong. In fact Boeing’s aftercare is world class.
Post #1029926 31st Mar 2024 12:08pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3388

Scotland 
The dealer has topped up the ad blue prior to hand over? Perhaps adblue they’ve had kicking around that’s been passed it’s best causing sensor issues? 24MY 90 D250 HSE, Tasman Blue
Post #1029977 31st Mar 2024 8:37pm
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jordjdw87



Member Since: 18 Jan 2024
Location: Scotland
Posts: 8

Scotland 
Yes - level was checked by Land Rover Assist. LRA said it was the ad blue injector wasnt firing, which is why he couldnt fix on the drive.

Not feeling that confident of a quick fix… certainly giving a lot of thought to rejecting the car as others have said
Post #1030001 1st Apr 2024 6:12am
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3388

Scotland 
Done a quick google seems a common issue, I’m on my 4th Defender and never experienced any Adblue issues, I’ve had LRs with AdBlue since 2015 with no issues. I think it’s just one of those things, takes the shine of it nonetheless though. I just picked up my 24MY 90 on Thursday past so hopefully I’ve not jinxed it. 24MY 90 D250 HSE, Tasman Blue
Post #1030062 1st Apr 2024 1:26pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2726

United Kingdom 
Any update on this? l hope it was quickly sorted and you didn't have to reject the vehicle.
Post #1030860 7th Apr 2024 4:45pm
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jordjdw87



Member Since: 18 Jan 2024
Location: Scotland
Posts: 8

Scotland 
Got it sorted and the car back, just a week later! Not 100% sure on the issue or the fix, information was hard to come by … but it’s back and running nicely
Post #1030905 7th Apr 2024 9:49pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2726

United Kingdom 
Great to hear that.
Post #1031037 9th Apr 2024 6:51am
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Clemmo



Member Since: 03 Aug 2012
Location: Mile Oak
Posts: 1217

England 2010 Defender 90 Puma 2.4 HT Stornoway Grey
jordjdw87 wrote:
Not 100% sure on the issue or the fix, information was hard to come by


Its great you have the car back.

The quote above so JLR typical..and makes no sense.
The car is yours, your paid for property.

You have every right to an explanation.
I wouldn't have left the dealer without a valid one.

Clemmo Make today a little better than yesterday but not so good as tomorrow....
Defender 90 HT............Pangea Green
BMW X3 Msport............Carbon Black
Mini Electric................Grey. (wow!)
MGB Roadster……..........Vermillion 17k miles
Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun
Post #1031055 9th Apr 2024 9:50am
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