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spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4646

NickMc wrote:
spudfan wrote:
Very Rural wrote:
Exactly,
When I purchased a new Jimny a few years ago, the dealer went out of his way to be extremely helpful.
However, when I wanted to pay cash, rather than use one of their 'special offer' long-term payment deals, you could almost hear his brain calculating the loss he would incur, as he didn't get any handout from the financial service provider.
I'm sure it's not just JLR, but they do see to really show a lack of support for the customer once the deal is done.

Had a dealer turn down the sale of a Defender 110 (old type) because I was paying cash!

You’re only allowed to take £7000, its to do with money laundering rules.

Went to an independent who took the cash! 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

7th Dec 2023 2:29pm

Scotm

Member Since: 28 Feb 2014
Location: Aberdeenshire
Posts: 666

2012 Defender 110 Puma 2.2 SW Orkney Grey

That is mine fitted with the catcher brackets.

Only took 3.5 hours from handing the keys over to getting the car back at a sit and wait appointment that they had no record off...

They suggested it would take all day and I would have to leave it. Persuaded them that it would be much quicker if they didn't do the health check and wash. They should also take into account it was only two years since the bolts were replaced and new ones well copper greased by my local indie when fitting new bushes.

Coffee, bottle of water and a bacon roll, free internet while I waited.

An awful lot of disgruntled customers were going in and out while I sat in the service lounge.

Glad it is now sorted.

12th Dec 2023 12:13pm

ChrisDefender

Member Since: 29 Oct 2015
Location: Midlands
Posts: 453

Have you checked they are actually there!

If so, result

12th Dec 2023 12:24pm

Scotm

Member Since: 28 Feb 2014
Location: Aberdeenshire
Posts: 666

Quote:
Have you checked they are actually there! Neutral If so, result Thumbs Up

Indeed I did before leaving the forecourt!

12th Dec 2023 3:20pm

spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4646

Scotm wrote:

An awful lot of disgruntled customers were going in and out while I sat in the service lounge.

Glad it is now sorted.

Can't all have been in for the brackets

1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

12th Dec 2023 3:33pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17353

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

Scotm wrote:
... An awful lot of disgruntled customers were going in and out while I sat in the service lounge. ...

There does seem to be a growing trend for customers of JLR to be lacking in gruntle these days. It is not only owners of classic Defenders (whose gruntle was diminished some time ago), it now seems to be nearly all customers.

Sad times.

12th Dec 2023 4:00pm

spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4646

The advertising they put out about the prototype vehicles being tested for two million miles in deserts and snowy places etc and we still end up with silly problems. Some are down to lack of quality control, some down to penny pinching in parts and others just badly designed features. Worst of all is the bad service when you do go to get something attended to. Do they not grasp the fact that customers are to be valued and faults are to be rectified under warranty? 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

12th Dec 2023 4:37pm

BobBob

Member Since: 28 Nov 2020
Location: Harrogate
Posts: 6

2012 Defender 110 Puma 2.2 USW Stornoway Grey

Just had my recall to fit brackets (from letter received in October) cancelled with suggestion that it might be January and that JLR didn’t realise how many vehicles would be needing the repair. Bit of a silly thing to say especially as JLR sent the letters out.

Anyway up to that point I was blissfully unaware and now finding this thread I'm going to be driving slowly and inspecting for cracks every day!

Completely mental those failure pictures.

Is it an idea to just source a new axle? Or weld a plate over the existing weld?
2012 Defender 110

14th Dec 2023 8:23am

BobBob

Member Since: 28 Nov 2020
Location: Harrogate
Posts: 6

14th Dec 2023 8:24am

peanutbob

Member Since: 12 Feb 2009
Location: UK
Posts: 289

Received a call this morning from Inchcape to say that the parts still on back order with no eta….but they are marked as ‘critical’..

14th Dec 2023 10:41am

LR90XS2011

Member Since: 05 Apr 2011
Location: bickenhill
Posts: 3639

2011 Defender 90 Puma 2.4 XS CSW Galway Green

parts now in stock for mine but cant get it there until 8th Feb due to Christmas, New Year and the availability of an alternative vehicle DEFENDER 90 TDCI XS,

I hope everyone is well and your land rovers make you happy

18th Dec 2023 1:24pm

Very Rural

Member Since: 04 Jul 2023
Location: Shropshire
Posts: 58

2012 Defender 110 Puma 2.2 CSW Aintree Green

As posted yesterday by me in another thread, same subject, I took my 110 in yesterday to have the brackets fitted, having had the booking made in late December. I'd already had a call from the dealer saying that they had only received one bracket, but were waiting for the second one.

Another wasted day, & a second dealer refusing to fit the brackets.
It appears that the bolts that are used to retro-fit the brackets on, are orientated the wrong way round on the driver side on my vehicle. This obviously must have happened when I had a replacement chassis fitted last year...(see my posts regarding that awful saga!)

Back to yesterday; the other reason they declined to fit the brackets was that I have had polybushes fitted. So, because of two bolts & a couple of polybushes the dealer said that it would take too long to do the job, more than the allotted JLR 'warranty-payback'

There was the option of bringing the vehicle back on another date, & to pay the hourly rate for the job, £110/hr..
I declined, partly because not only the cost, but that it would mean another whole day & another 112 mike round-trip.

They must think pensioners are made of money! I originally purchased the 110 from them, but of course I was a 'Purchasing customer' then!

So back to where I was last September, job still not done.

20th Jan 2024 11:40am

Mossberg

Member Since: 29 Feb 2020
Location: Lancs
Posts: 553

1993 Defender 90 300 Tdi HT Aintree Green

Absolutely outrageous. Will it take a death and an ITV dramatisation of this saga for people to finally take note and force the company into taking the correct remedial action?

If deaths are caused by this acknowledged fault, will someone high up face jail time?

20th Jan 2024 7:59pm

spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4646

The brochure for the old Defender used to make great play on how adaptable the vehicle was and how it could be configured to your personal needs. They must have forgotten this. Surely it would not take much extra time to undo the bolts even if they are the wrong way round. After all they have a workshop with a lift and tools. Cannot see how the polybushes are an issue if the geometry is the same on the components. 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

22nd Jan 2024 1:54pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17353

The additional time involved will be minimal. The nut has to come off anyway, so the additional time/effort/risk is that required to drift the bolt out one way and then reinsert the other way. If it took 2 minutes I'd be surprised.

Part of the problem may be that there are no longer mechanics in main dealers, just "technicians" who follow step-by-step instructions from a computerised manual and probably can't zip their own fly without instructions. I know also that Landrover will only pay a fixed, and usually unrealistically small, amount for warranty repairs and recalls so if the job takes 5 minutes longer the dealer will be paying for those 5 minutes, however you would think that the reputational damage that this sort of stupidity will do to the brand and the dealer would make the dealer accept the minimal notional cost.

All in all it is utterly pathetic.

I did notice that there is a YouTube channel "Geoff Buys Cars" which has been frequently ridiculing LR for the pyrotechnic qualities of recent vehicles, the appalling customer service, the laughable "X" posts by JLR, and the insane and shocking treatment of customers by Inchcape in Derby. It might be worth someone contacting this dude about the axle recall, it is probably a daft enough situation to attract his interest. The only way the situation will change is if public opinion forces JLR's hand.

22nd Jan 2024 4:02pm

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