CR wrote:

I have waited to see the outcome before posting a reply.

They offered you a credit note....... you have to be joking, what they supplied was fit for the bin.

The least you should have got was all your money back including the freight charges and what you spent in Dubai.

I hope they are reading this, I would never never use them and my advice would be to do the same.

They do not deserve to be in business, what they did, gives cowboys a bad name.

CR

i have to agree
it should have never been sent out to you in the first place, they obviously dont have anyone in charge of QC and just send any old sh*t out