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LR Nuts



Member Since: 10 Aug 2022
Location: UK
Posts: 1110

 
Help us evolve the features of the Defender eMail
today I, and many others, received this eMail.


As the automotive industry goes through exciting times, we at Land Rover are always looking for ways to improve our products to meet the changing needs of our customers. We are particularly interested in the value of our customer offering for features we add to our luxury vehicles.

In defining the future, it is vitally important that we understand your needs and opinions. It is for this reason that we have embarked on a major piece of global customer research that aims to consult with Defender owners like you.

Our questionnaire opens on 20th January and closes on 1st February, please click below and complete the questionnaire within this timeframe.

With your valuable contributions, we will be much better equipped to develop future products that meet the expectations you have of Defender.

Thank you in advance, we really want to hear your views.

COMPLETE SURVEY

........ I do intend to reply .....
Post #978974 20th Jan 2023 1:50pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 11324

United Kingdom 
If it's anything like the one they did a few years ago, it'll be asking what colour the interior lights should be and whether it's important to be able to post directly to Instagram from the onboard cameras Rolling Eyes Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia
Post #978977 20th Jan 2023 2:02pm
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 2634

England 2002 Defender 90 Td5 HT Epsom Green
And this is why JLR has been employing ex Twitter and Facebook staff.

They are behind on modernising the fleet. They have no money, they haven’t made a profit since 2018, people are fed up with the reliability, thefts, and dealer attitudes, and we all know that current EV only range in big heavy vehicles is a joke compared to diesel.


But hey we now have T.w.a.t.book rejects to fill up your inbox.

At least they won’t accuse me of sitting on the fence….. Whistle
Post #978978 20th Jan 2023 2:15pm
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Tim in Scotland



Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

 
Things must be getting really bad at JLR if they are only now considering the customers to be worth asking what’s needed to make the cars competitive.
I have 2 suggestions - stop loading them up with unnecessary trinkets and start to build them properly so long suffering customers don’t have to keep returning them for warranty work. Mine has now returned to the dealers for 15 unplanned visits in 2.5 years to fix things that should not have got passed the QC inspectors and one scheduled service - in comparison my electric Mini hasn’t been near the dealers in the 15 months and 8000 miles I’ve owned it and the Mini Countryman PHEV I owned before the Defender had one recall for a replacement sticky label on the granny charger and one scheduled service in the 2 years I owned it…… Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!
Post #978998 20th Jan 2023 4:07pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17372

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Every time in the recent past that I can remember JLR asking public/customers for their views, JLR has then completely ignored those views and done whatever it was going to do anyway.
Post #979005 20th Jan 2023 5:12pm
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Scotm



Member Since: 28 Feb 2014
Location: Aberdeenshire
Posts: 666

Scotland 2012 Defender 110 Puma 2.2 SW Orkney Grey
Clearly they must have lost the hundreds of suggestions that people were leaving at the end of Defender factory tours ..
Post #979007 20th Jan 2023 5:28pm
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 2634

England 2002 Defender 90 Td5 HT Epsom Green
Ah Blackwolf, its a tick box exercise that the bosses have passed down to their subordinates as part of their annual KPI (Key Performance Indicators).

Kind of reminds me when Surrey County Council sent out a referendum to those residence along the route of the Prudential Ride London / professional Road Race to ask if it should continue.

The vote was in support of it, so the Council then said they they wouldn't let it continue (apparently it appeared after the event that the Council wanted more money from the organisers and they said 'no'.

And Guildford Council who set up a referendum on whether or not to have a town centre congestion charge......which wouldn't allow you to say that you were a resident of Guildford.

They already know the answers that they want, they just want to make you feel like you have contributed. Because 'Your Special'.....

There's a line from BladeRunner that i always remember, 'If your not Cop, your little people'
Post #979010 20th Jan 2023 5:43pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2759

United Kingdom 
Well, l've had no issues with my 2022 90 Commercial

Two things l would suggest, particularly on a Commercial version but applicable to all versions

1. Make the stop/start setting memorised. So if you don't want it, you don't need to turn it off every time you start the engine.

2. Make the folding mirror function switchable. As a Commercial Vehicle with multi drop and collection the mirrors are forever rotating in and out. You can manually fold them with the buttons on the door
and they stay folded. So how about if you manually open them, they stay open.
Post #979019 20th Jan 2023 7:27pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17372

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
I think that TA conditions and EC law requires the stop/start to reset to "active" with every ignition cycle, because big brother knows best, so I don't think that that will ever happen as a factory option. Possibly an aftermarket hack might do it.
Post #979028 20th Jan 2023 8:00pm
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Pacha



Member Since: 23 Feb 2020
Location: North Yorkshire
Posts: 772

United Kingdom 2008 Defender 90 Puma 2.4 HT Stornoway Grey
^^^^^

This.

Stop start is here to stay on new vehicles so best get used to it. Smile Rgds.

Chris
Post #979033 20th Jan 2023 8:49pm
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DSC-off



Member Since: 16 Oct 2014
Location: North East
Posts: 1400

United Kingdom 2015 Defender 110 Puma 2.2 XS CSW Aintree Green
Stop start is here to stay on new vehicles so best get used to it.

No it isn't, Stop/Start will only be fitted to new vehicles until 2030.
After that the vehicle and engine choices available will leave you wishing that you could just press a button to get a normally functioning petrol or diesel engine. Whistle
Post #979053 20th Jan 2023 10:35pm
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hopalong



Member Since: 15 Nov 2020
Location: ade
Posts: 14

Australia 
we need a camping mode to preserve the cranking battery.
Post #979062 21st Jan 2023 12:53am
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Moo



Member Since: 01 Oct 2021
Location: UK
Posts: 1367

Ukraine 
We need a dealer mode so you can instantly get through to customer support to let them know how 5hit the dealers are and the latest warranty claim! Twisted Evil

I've come back to Land Rover after Volvo. It's a a huge chasm of difference in dealer service, care and reliability. They couldn't be further apart!

As for the car, get it to remember your settings so that when you pre warm your car the heated seats and steering wheel come on if thats what you set. Worked a treat on the XC90. Thumbs Up

However, I have little faith. Just look at the mess the D5 was after the D3/4. All the things that made it what it was were lost. Replacing the split tail gate with a plank just summed it up Rolling Eyes LR should have done to the D4 what Mercedes did with the G-Wagon.

Anyway, nothing will change, Jerry knows best. Thud
Post #979070 21st Jan 2023 7:51am
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Tim in Scotland



Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

 
Moo, my electric Mini has heated seats that warm up in the pre-condition cycle - it doesn’t have a heated front screen BUT the preconditioning uses the heat pump to warm the cabin to 23C in less than 20 minutes - Defender isn’t blowing warm air after the 30 minutes pre-conditioning cycle completes and the engine shuts down. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!
Post #979078 21st Jan 2023 8:55am
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Muddybigdog



Member Since: 11 Apr 2014
Location: Suffolk
Posts: 1017

United Kingdom 2007 Defender 90 Puma 2.4 XS CSW Zambezi Silver
Dont forget the same email will go to the same buyers that think Khan Vehicles are the dogs nads


 Jumped ship to reliability - Mitsubishi L200
Puma 90 XS - Sold
D3 - 2.7 S x2 (both Sold)
Freelander 2 HSE - Sold
Freelander 1 - Sold
Disco 2 - Sold
Post #979104 21st Jan 2023 11:44am
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