 | Home > General & Technical (L663) > Damage coming off the truck |
 
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| StructuralDefect Member Since: 08 Aug 2020 Location: Middletown, Ohio Posts: 44  
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I would say all damaged parts should be replaced. Even then that doesn't cover the delay you will incur while they make it right so I would hope they would throw you something else in good faith. Free first service? Some free car washes? Something right? 2020 Defender S, P300 in Fuji White w/black ext. pack. Ebony leather heated front/rear seats. Comfort & conv. pack. Towing pack. Cold climate pack. Panoramic roof & expedition roof rack. Classic mud flaps. Fog lights. 19 inch 6 spoke w/off road tires. Clear sight rear view mirror. Sirius XM. Delivery 9/4/20
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30th Sep 2020 12:20am |
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| Logannz Member Since: 28 May 2020 Location: Queenstown Posts: 26 
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It's not something I'd be too worried about.. get it in writing that they will replace all damaged parts as soon as it's feasible to do so, then take the opportunity to fit any bumper off accessories at the same time.
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30th Sep 2020 1:15am |
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| Wematanye Member Since: 29 Sep 2020 Location: behind the dairy twist Posts: 4
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It’s already at the shop in queue for repairs. Who the heck knows how long it’s gonna take to source that bumper. I was so close!
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30th Sep 2020 5:27am |
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| stew 46 Member Since: 26 Jan 2012 Location: Wadebridge ,cornwall . Posts: 561  
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I would of been asking how long and if they said we don’t know THEN FECKING FIND OUT NOW !!!!!!!!
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30th Sep 2020 6:57am |
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| Huttopia Member Since: 23 Feb 2016 Location: West Midlands Posts: 1972 
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I’m amazed they told you. Pretty sure quite a few vehicles turn up at dealerships damaged and get fixed without the owner ever knowing....just ‘there’s been a delay at the factory..’
Good luck, I’m sure it will look new when you pick it up. |
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30th Sep 2020 7:48am |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753 
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Welcome to New Defender ownership and the forum.
Take a look at this video and it looks like you will need a complete new front bumper/fender that they can fit at the same time as doing the front bash plate if you are fitting that. appreciate your frustration but it’s one of those things that could happen to any car, keep your cool, let them fix it to “as new” standard and if there is a delay in getting the car to you ask to have use of a similar or better specced vehicle for as long as procurement takes. I’m sure it wasn’t the dealership’s fault but I expect the transporter driver will have been disciplined severely. FYI here it doesn’t take very long to get hold of parts like that - often overnight from a central parts store held nationally (remember even here in the UK this car isn’t built here so sometimes it takes a wee bit longer for bits to come from the factory - 6 weeks in the case if my A pillar trims- but I still had a drivable car). I’m sure that LRNA has a good stock of replacement bits at their warehouse near Baltimore. If you are having the front protection plate fitted ( I have it on my car) then ask them to waive the labour costs for fitting it as compensation as that is as much as the cost of the protection plate. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come 2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! Last edited by Tim in Scotland on 30th Sep 2020 8:56pm. Edited 1 time in total |
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30th Sep 2020 7:59am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17353 
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This. Many new cars end up being repaired prior to fist sale and the owner is generally none the wiser. If it is put through an approved shop the repaired vehicle will (should) be every bit as good as a new one (one reason why these repairs are so expensive) and the dealer doesn't even need to tell you. I imagine that it will be necessary to replace the scuffed plastic bit with a new part, and I really doubt that you'd even know it had been damaged if you hadn't been told. That being said, I would check it very closely when they hand it over and if you are not happy, tell them. |
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30th Sep 2020 8:39am |
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| Pilgrimmick Member Since: 16 Nov 2015 Location: Highlands Posts: 582
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Just have an agreement that they will replace with new, all damaged parts when in for first service. 80" 1948
Lightweight V8 Bowler Tomcat 130 Station wagon 90 300tdi (Santana PS10 pick up) Range Rover L322 (Ful fat) |
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30th Sep 2020 9:15am |
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| Chawks Member Since: 19 Feb 2017 Location: Dorset Posts: 121
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Whilst the delay in getting the car is frustrating it's not the end of the world. Minor damage by the looks of it and the dealer has been upfront about it and is rectifying it.
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30th Sep 2020 9:31am |
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| milesr3 Member Since: 12 Feb 2013 Location: Suffolk Posts: 873 
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On the positive side, it appears that the damage is to an unpainted plastic part which they ought to be able to replace without it ever being noticed.
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30th Sep 2020 9:57am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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Why not hold off, get it in writing, or even hold the parts at home; run with the damaged parts and then if you incur more damage off road you know it counts for nothing with your free repair up your sleeve. Get new parts fitted sometime down the road, maybe before you sell or are doing a major refresh. |
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30th Sep 2020 12:09pm |
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| Wematanye Member Since: 29 Sep 2020 Location: behind the dairy twist Posts: 4
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Thank you all for advice! Unfortunately not my car yet so LR gets to do with it what they feel is best. I actually definitely appreciate the transparency of my salesperson. They 100% didn’t have to do that. Coincidentally our other LR was scheduled for some work today so I was able to sneak a peak of the defender damage.
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30th Sep 2020 8:25pm |
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| Wematanye Member Since: 29 Sep 2020 Location: behind the dairy twist Posts: 4
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You nailed it on your estimate. Thanks for the tip. And thanks for sharing with us your defenders entire odyssey. I’ve learned a lot. You’re obviously a very patient, level headed person. Sure it’s served you well in life. And happy the ingress issue was resolved! |
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30th Sep 2020 8:30pm |
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| dannyson Member Since: 16 Feb 2019 Location: Cornwall Posts: 14 |
You shouldn't even notice the repair! - my D4 suffered a huge dent in the door before I collected it..... no trace of dent ... mind you had to go back to Bodyshop for numerous other issues that should have been picked up on QC/PDi.... 'paint lag', damaged rear top stop light, etc .... and just a few weeks or so ago (after 5 years of ownership) rust bubbles on upper door window frame.
Still got the 'B' Pillar rattle .... despite the alleged fix 
So be prepared for a few visits back and forth - mechanical/electrical maybe but especially bodywork! According to 'Which' magazine 'Land Rover still the most unreliable brand...' You'll soon be on first name terms with your local dealer if my experience is anything to go by..... |
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30th Sep 2020 9:33pm |
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