 | Home > Land Rover Customer Relations > Land rover customer relations |
 
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| defender_uk Member Since: 12 Aug 2011 Location: SW Scotland Posts: 197  
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no your not alone....
typical LRCR 2020 First Ed 110. replaced by 2021 250 110 Commercial Defender_uk |
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27th Feb 2018 9:47pm |
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| Paulv8 Member Since: 09 Jun 2013 Location: Milton Keynes Posts: 618 
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Land Rover has 'Customer Relations'? Are you sure? I thought this was on the same level as the abominable snowman! V8 90...WIP
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27th Feb 2018 10:11pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018  
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Still waiting here...
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28th Feb 2018 10:06am |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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Hope springs eternal.
 You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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28th Feb 2018 10:09am |
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| mk1collector Member Since: 17 Sep 2009 Location: West Yorkshire Posts: 6769  
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As they no longer make a defender I don't think we are a priority for them. If they are bored and sick of drinking coffe one afternoon and their fingers are numb from checking out their Facebook page they might have a look on here just for a laugh
 Ray
My build thread http://www.defender2.net/forum/topic17615.html |
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28th Feb 2018 10:47am |
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| Avion8 Member Since: 26 Jan 2015 Location: Perth Posts: 281  
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You just have to hope that Ineous comes up with the goods - a reasonable facsimile of a Defender with a company approach that somewhat cares for the customer. No sign of that from JLR in West Australia. Just a discrace of an excuse for customer service. 1955 Series 1 107" Pick up.
1977 RRC Suffix 'D'. 2000 Defender 110 TD5 Xtreme. 2015 Defender Heritage 90. |
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28th Feb 2018 12:14pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073 
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They've been so bad here that they couldnt even supply the heritage book with the car even though you could buy one on ebay
They didn't give two poops and just offered a voucher off stuff you didn't want. And that's just one instance on 7 Defenders bought. It doesn't help at all, but I get all paint etc done myself and only use them for mechanical problems for which i would only phone LR assist so you get a courtesy car straight away. Apart from that there GREAT 
Problem is every time I try to live without for a few months, I still go back as the only other motors I'd like would mean a large PCP and I'd never own them  |
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28th Feb 2018 5:02pm |
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| Pickles Member Since: 26 May 2013 Location: Melbourne Posts: 3783 
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It looks like the current situation is not good then.
Well luckily, several years ago when we were ordering our 90 in Aussie, JLR (Aus) would not do what I wanted, so I spoke to the U.K.customer relations guy, Mike, via this forum, (he was on almost daily!), and He got it done for me,..He actually spoke to JLR Aus! Pickles. |
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28th Feb 2018 10:02pm |
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| nitram17 Member Since: 08 Jun 2014 Location: newcastle Posts: 2261 |
When i bought my truck in 2014 and the dealer looked at me like i was an idiot for asking for a long defunct(in his mind) eka code Ryan atcustomer relations sorted it out for me he also posted a picture of the windscreen frame ro bulkhead frame seal to show thart the vertical cuts in the seal (six inches from each end) where delibearate and not evidence of LR cost cutting.
Its hard not to be seen as sexist but(the sentence before a but is usually a lie )Since Ryan left amelia and stacie have not kept up his willingness to help! |
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1st Mar 2018 12:59am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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Nitram17 - that reminds me I have to dig around and see if I have a radio code or even need one.
Perhaps with the bad weather she has not been able to get into work, although I can't think of a job better suited to working from home. Does anyone know if she pops up anywhere else online - facebook, twitter, etc? |
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1st Mar 2018 7:38am |
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| nitram17 Member Since: 08 Jun 2014 Location: newcastle Posts: 2261 |
I am not certain.when they stopped the radio coding....my 2015 did not need them...the eka code was for the alarm so you could gain access if there was a problem with the remote unit...sorry if its a granny and eggs thing
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1st Mar 2018 1:58pm |
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| nitram17 Member Since: 08 Jun 2014 Location: newcastle Posts: 2261 |
Update ......by that I mean no updates .....still no answer from Stacie......very much a joke this customer relations nonsense!! |
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5th Mar 2018 8:35pm |
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| Pickles Member Since: 26 May 2013 Location: Melbourne Posts: 3783
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Who's the chief of JLR,..is it Speth?....I'd ring up his office, (you won't be able to speak to him of course), but there will be someone there who will direct you to the right place,...you could try this,.....if all else has failed....or send him an email!
Pickles. |
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5th Mar 2018 9:23pm |
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| Sphere Member Since: 26 Apr 2013 Location: Midlands Posts: 725 
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We could all put unhappy faces on Any social media posts JLR put up until they take notice. It would be a real pain for them and they would soon take notice especially if there is a few of us doing it
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5th Mar 2018 9:33pm |
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