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Grockle

Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

2008 Defender 90 Puma 2.4 XS CSW Tonga Green

Justin,what damage did the dealer do ? 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.

20th Apr 2011 12:05pm

The Boy

Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459

2009 Defender 110 Puma 2.4 XS CSW Rimini Red

Grockle wrote:
Justin,what damage did the dealer do ?

When they did the seals at the back they must have replaced the panels incorrectly as when they came to shut the near side centre door it would not close so in true Hartwell fashion they just slammed and forced it shut. When I collected it I did not think to check the doors. The wife a day later tried to open it but could not, when I did manage to get it open the door seals had ripped and it had taken paint off down to metal on the flat part on the inside of the door by the catch. So to protect myself in the event of a claim on the corrosion warranty I had to complain but they ignored me for about three weeks so I then started to get stroppy and finally they agreed to do the work. Thankfully!

I also asked them to replace the MAF as thought (due to fault codes) it might be the reason for high fuel usage but they said it was fine. A week later I put a new one in myself supplied very kinldy by BAS and it instantly got another 4mpg

Boy

20th Apr 2011 12:17pm

Grockle

Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

I must say I've never come across a dealer network with such a total lack of respect for peoples property,I know there are good dealers but these seem be limited to Ribblesdale and Kendale, to far for most of us to use.

glad you got the fueling sorted

2.4 90 XS
1968 1/32 scale Britains 109 Pick up.

20th Apr 2011 12:47pm

eutek

Member Since: 03 Mar 2009
Location: High Wycombe
Posts: 586

2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey

Wow... sorry to hear about the problems you have had with Hartwells.

I used to work around the corner from them, and when I was trying to get my diff issues sorted they were the last garage that I visited based on other forum member's experiences with them!

I used an independent specialist (who made the problem worse), Stratstone in MK and Lancaster in Reading... but no one was able to sort the issue (or even admit that there was one).

I only went to Hartwells out of desperation, as the 110 started to make some extra special clunks the day before we were due to drive to Romania.

I'm not out of the woods yet, as they still have loads to do when (if?) the parts come in. Still lots of time to screw things up!

20th Apr 2011 12:57pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5034

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

Grockle wrote:
I must say I've never come across a dealer network with such a total lack of respect for peoples property,I know there are good dealers but these seem be limited to Ribblesdale and Kendale, to far for most of us to use.

glad you got the fueling sorted

Stratstones are worse...take some consolation Mike

20th Apr 2011 1:53pm

inthedesert

Member Since: 07 Mar 2011
Location: ireland
Posts: 19

thanks Grockle!! Glad to hear it.

Does it need to be done inside the 3 year or 6 year warranty?

20th Apr 2011 5:48pm

Grockle

Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

I would say the 3 yrs itd 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.

20th Apr 2011 7:18pm

bob neville

Member Since: 30 Apr 2009
Location: Marbella
Posts: 3248

Croytec black anodized blocks arrived this morning, stunning quality

I will post some pictures over the weekend.

Bob

21st Apr 2011 10:20am

Lorryman100

Member Since: 01 Oct 2010
Location: Here
Posts: 2686

Mine came too

Coudn't wait till the weekend though bob, so fitted them straight away and they look great as if they where standard

21st Apr 2011 10:37am

inthedesert

Member Since: 07 Mar 2011
Location: ireland
Posts: 19

I spoke to the dealer today about warranty work for the rusty items. They took pictures of rusty things I pointed so they can send a report to Land Rover. Now I have to wait.

Has anyone else had this messing?

26th Apr 2011 8:48pm

RobKeay

Member Since: 19 Jul 2009
Location: Stafford
Posts: 1579

2014 Defender 110 Puma 2.2 USW Corris Grey

I took mine in and got new headlight besels and new mudflaps. The dealer just booked me in and sorted it. Had a few little problems since new but all have been sorted.

26th Apr 2011 9:12pm

inthedesert

Member Since: 07 Mar 2011
Location: ireland
Posts: 19

just heard from the dealer this afternoon and its not good news. Land Rover are not willing to sort out the rust; it's considered normal apparently. They won't give me any other info as it's confidential; whatever that means. I couldn't even get a name of someone to talk to at Land Rover.

I'm going to ring the customer service tomorrow.

Not happy.

28th Apr 2011 7:42pm

Zagato
Site Supporter

Member Since: 08 Jan 2011
Location: Billingshurst West Sussex
Posts: 5012

I wonder if the info was ever sent to LR

I would send your own

28th Apr 2011 9:13pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5034

Zagato wrote:
I wonder if the info was ever sent to LR I would send your own

It will have been...warranty can be

...customer services in my exerience are lame and can't over-rule warranty.

Warranty aren't customer focused, so you won't get much joy...keep fighting it will be an up hill struggle but not in vain Mike

28th Apr 2011 10:41pm

BigMike

Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

I find when talking to any dealer about a warranty issue that if you just quote the relevant section of the warranty and back it up with a photo or two they can't argue the point at all, just book it in. Thankfully mine has been pretty much perfect save for headlamp bezel replacement and rear mudflap brackets.

30th Apr 2011 5:02pm

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