 | Home > Puma (Tdci) > Dealer unable to establish route of water ingress. |
 
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| NickH Member Since: 01 Nov 2014 Location: Halifax Posts: 204   
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Yeah
We approached LR customer service after 4th visit to the dealer and they made the appointment at a different dealer for us. 2003 Td5 90 2013 sport hse 2012 700 raptor quad 2012 siromer 4x4 tractor |
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20th Jan 2015 10:15pm |
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| dnorrishill Member Since: 15 Jul 2011 Location: Hampshire Posts: 613 
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I have found that defenders can leak or not depending on whether they are leaning to one side or the other.
Is it possible that your drive or where ever it leaks is on a slope and the LR test is on the flat or vice versa? |
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20th Jan 2015 10:50pm |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677  
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My drive is as flat as a witches tit! The idea of the rig they use is to force water in at various angles. No sure whether they angle the vehicle when testing, burnt doubt it!
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20th Jan 2015 10:55pm |
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| mk1collector Member Since: 17 Sep 2009 Location: West Yorkshire Posts: 6769 
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If the screen has been out I'd take it to auto windscreens or someone similar and just get them to take it out again and re-seal then it might get done properly.
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20th Jan 2015 11:09pm |
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| Busboy Member Since: 23 Jan 2012 Location: West London Posts: 182 
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Mines in at the moment for the same leaks, although out of warranty LR are willing to cover 80% of the bill as a good will gesture
 so we will see.......if all is cured.. Steve |
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21st Jan 2015 7:34am |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610 
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MK1collector is bang on the nail. If when the screen came out it wasn't resealed correctly especially if they didn't replace the seal with the old sealant on, pound to a pinch that'll be where your problem lies. Also with a heated screen when I had the same issues it can be hard to get them to willingly take the screen out as with a heated one there is a risk of damage each time it is removed and refitted to the element. If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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21st Jan 2015 8:11am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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What dealer is it?
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21st Jan 2015 9:54am |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677
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Its TH White in Wooten Bassett. Just collected the truck and was told that LR only authorise 3 hrs labour to find a leak thereafter its dealers discretion. Mine has had 9 hrs of attention. Think I am going to get in touch with LR Customer Services.
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21st Jan 2015 10:33am |
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| diesel_jim Member Since: 13 Oct 2008 Location: hiding Posts: 6086 
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My last 110 (bought from Whites), they took the whole roof off and re-sealed it. must have taken more than 9 hours.
Get customer services to intervene. |
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21st Jan 2015 10:50am |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677
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That's 9 hrs looking for the leak! Anyone got Customer Services number?
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21st Jan 2015 10:53am |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073 
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Ask Ryan for help on here.
they've been great with sorting problems out for memebers on this site. |
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21st Jan 2015 11:03am |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677
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I prefer face to face and in it's absence a phone call. If I get no joy I will try Ryan.
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21st Jan 2015 11:16am |
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| smb Member Since: 15 Jan 2013 Location: Cheshire Posts: 1232
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Mine went back 4 times, a total of 6 weeks, and each time it was given back to me supposedly sorted it leaked worse. It cost me far too much time pi55ing about back and forth and in the end I got Autoglass to come and replace a chipped windscreen. Turned out the Autoglass guy was a Defender enthusiast who knew exactly where and how to sort it. No problem since, until it went in for final warranty work on corrosion and then it started leaking again. Turned out they had taken the windscreen out and because they cracked it in doing so had to replace it.
Im not saying all do as there are some good ones(a rarity though), but a lot of the problems are caused by the dealers and their bodyshops trying to cut corners/not knowing what they are doing/rushing/etc.... |
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21st Jan 2015 2:18pm |
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