Home > General & Technical (L663) > Parts availability |
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LR Nuts Member Since: 10 Aug 2022 Location: UK Posts: 1105 |
one word ........ UniPart
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27th Mar 2024 6:35pm |
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Moo Member Since: 01 Oct 2021 Location: UK Posts: 1361 |
That's a pain.
I have a rear cross member taken off my car when the tow bar was fitted if you want it. Eiger Grey MY23 D250 SE with bits. Known as Noddy. |
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28th Mar 2024 12:28am |
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Soup Dragon Member Since: 22 Sep 2023 Location: Cheshire Posts: 86 |
It’s shortsighted at best, immoral at worst, for JLR to continue to prioritise building new cars when they know that certain parts are in high demand which could be diverted to repairing existing customers’ cars that are off the road.
The impact on factory build rate would be minimal and easy to manage, particularly now that the order backlog is back to normal. A case of JLR prioritising financial results over aftermarket satisfaction. Understandable but not the right thing to do as they will pay the price in terms of missing out on repeat orders. |
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28th Mar 2024 8:06am |
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blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17367 |
I've posted a link to this article from November 2023 before, but it makes for sobering reading:
Delays to the delivery of parts has left almost 5,000 Jaguar Land Rover (JLR) cars stuck at dealerships awaiting repairs
This article in Car Dealer magazine from October 2023 quoted similar figures.
Even allowing for sensationalist reporting there can be no doubt that the figure is many thousands thousands (and this is for the UK alone, not global figures) and that the dealer network ran out of load vehicles. This is frankly appalling, and someone should be sacked over a shambles on this scale. It must be even more galling if you were one of the customers whose vehicle had been off-road at Inchcape in Derby for six months or more, only the be destroyed in the great flood, but I imagine that JLR would have been delighted since presumably the destroyed vehicles were immediately removed from the totals above. Would I buy a new vehicle from JLR at the moment? Hell no! If they were the last vehicle manufacturer on earth I would buy a push bike. I really cannot understand why anyone would buy a new Jaguar or Landrover at the moment, unless they simply don't do any kind of research before splashing the cash or like to have something to be indignant and complain about. If people stopped buying the products and submitting to this standard of service, JLR would stop getting away with it. |
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28th Mar 2024 9:51am |
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markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2630 |
It does make me wonder why Toyota hasn’t used this opportunity to push the new Land Cruiser.
The UK website is no different from the day that they updated it to say it’s coming, the US markets have been able to use the on line configurator to build and price their choice of vehicle for at least four to six weeks now. Does nobody understand how sales works anymore, you see an opportunity then go for it. Toyota isn’t doing that. Yes I know the US market will be seen as the core lifestyle market so will target that first but the new Land Cruiser isn’t the behemoth it became and would suit the UK roads better, not to mention the UK like Japan where it is made is a right hand drive market. The other thread mentions cars no longer seen on the roads, JLR are rapidly heading the same way. It’s now a rare sight here to see the current batch of their products on the road. Are they sitting at dealers waiting parts, or have previous owners, just given up………. |
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28th Mar 2024 10:48am |
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spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4654 |
Don't forget, all of the time you vehicle sits awaiting parts for repair eats into your warranty period. 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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28th Mar 2024 1:52pm |
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markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2630 |
Update to my last post.
There are four new Land Cruisers in Scotland for the press. Currently under embargo so I would expect first driving impressions on You Tube in the next few weeks. No idea if this will mirror the online configurator or not. |
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28th Mar 2024 3:34pm |
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lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2755 |
lt's not just Land Rover with a parts shortage for customers vehicles.
l've got a friend with a Porsche thats been off the road since Christmas waiting for a transmission. |
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28th Mar 2024 4:58pm |
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Blue Boy Member Since: 18 Sep 2011 Location: Oxfordshire Posts: 16 |
My Defender has been rotting in the dealers pound awaiting parts for 15 weeks. I can’t find anyone in Land Rover who has any idea when a part might materialise (although since they are still making cars so they have parts somewhere!).
I don’t see how you can keep a car beyond the warranty period when it could be out of action for an indeterminate time. At least I’m in warranty so have a loan car - but it isn’t a Defender. Land Rover have no customer service and no concept of how to treat customers. |
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28th Mar 2024 7:36pm |
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Mdm Member Since: 11 Sep 2013 Location: Sunny Lancashire Posts: 1599 |
i was speaking to a mate the other day who said that in the rush to close warehouses and get rid of staff they emptied them into lorries and sent them off to the new shed....and still they sit waiting to be unloaded into the new system which doesn't work well at all.
profit before customers...... they dont care about how much bad press they get and never will i suspect. |
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28th Mar 2024 8:54pm |
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#1784 Member Since: 11 Nov 2020 Location: Almunge Posts: 45 |
Thanks, it seems like it's not only us that are waiting for parts then.
Another topic on this saga is that LR Sweden ran a campaign offering about £8k on top of market trade-in price if you bought a new Defender from stock. I contacted the local dealer and he spoke about how difficult sales was these days as the LR prices had left the company car brackets behind. Anyways he promised to get back with a quote for me on the requested spec and with a value on my trade in. That was a month ago, after that nothing, sent several email reminders, but clearly there is no interest. You need a strong faith in these difficult times to stay true to the brand 110 SE D200 MY21 Tasman blue Discovery 3 V8 HSE MY06 Discovery 1 V8 ES MY97 RRC 2-door V8 MY83 |
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30th Mar 2024 6:53pm |
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lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2755 |
From what l've seen it looks like a great vehicle |
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30th Mar 2024 11:58pm |
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spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4654 |
Yes I saw a brief precise of forth coming tests by journalists. The full tests to be released later. One thing he did say was that TOYOTA are pushing the get you anywhere and get you back capabilities of the Land Cruiser and the virtues of having a diesel engine. This is ironic as in adverts for their cars they are saying "leave diesel behind"....
Looks like they recognise that there are cases when good old diesel just cannot be bettered. (Land Rover INGENIUM and TDV6 engines excluded). 1982 88" 2.25 diesel 1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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31st Mar 2024 12:33am |
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#1784 Member Since: 11 Nov 2020 Location: Almunge Posts: 45 |
As an update, our Defender is still not back. 10 months after the damage, it's still in the workshop waiting for parts.
I've been in contact a few times with the local dealers spare part manager and he has reordered parts etc but to no significant improvement. To have a three year old car off the road for almost a year after a small damage is just not acceptable. It's now out of warranty, MOT expired etc etc. We fortunately have had access to a rental car, but if this was not an insurance damage, instead something mechanical broke and you have a year without a car waiting for the parts to have it fixed... The Defender is great, but JLR and their dealers are not. 110 SE D200 MY21 Tasman blue Discovery 3 V8 HSE MY06 Discovery 1 V8 ES MY97 RRC 2-door V8 MY83 |
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7th Oct 2024 9:04pm |
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