 | Home > Land Rover Customer Relations > Waste of time Listers (dealer) |
 
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5038   
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Had the same with guy salmon. Which listers and what body shop has it gone to.
I think LR might be at fault with approvals but that be your problem if like us Mike |
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11th Sep 2017 9:12pm |
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| doublea Member Since: 12 Jul 2011 Location: Aberdeenshire Posts: 495  
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Curious to know which brackets? The ones in the rear wheel arch above the rear crossmember? Current Steeds:
2015 110 UW in Grasmere Green 2003 BMW F650 the Hack 2000 Elise 1992 Ducati 888 (no longer in bits, yahoo) 1990 TDR 250 (in bits again) 1988 TDR 250 (no longer in bits) and for sale |
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11th Sep 2017 11:03pm |
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| Sphere Member Since: 26 Apr 2013 Location: Midlands Posts: 725 
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It's droitwich listers but they also have Hereford and Solihull so a little stuck without traveling. Don't know the body shop however listers advertise they have a in house one. Mind last time I had paintwork under warranty done by listers they used a non approved body shop which was worse than the work they were fixing. In the end it had to be redone. Not impressed but don't know of any other options. Indecently I have a seat car that went into listers (they also have seat dealership) and they it appears this wasn't done correctly so don't have my defender serviced by them as don't trust them.
The brackets are the front seat buckel by the cubby box as well as the front seat frame. No sign of water ingress however it is a defender! |
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12th Sep 2017 8:00pm |
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| Huttopia Member Since: 23 Feb 2016 Location: West Midlands Posts: 1972
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I had a similar experience with Listers Droitwich, who don't have an in house bodyshop it gets subcontracted to Reynolds of Rushock which is a few miles away. No issue with the quality of their work. I spoke to one of the new car sales guys who has been there many years and asked what was going on. He quietly acknowledged that the service side was in meltdown, high staff turnover being a real issue. For info, the ex service manager from Droitwich (Chris) is now at Solihull, so if that is convenient I'd go there and ask for him - top bloke who goes out of his way to help.
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12th Sep 2017 8:30pm |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6611 
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Interesting to read this as I am having similar experience with Droitwich .... and fast running out of factory warranty cover.
 1988 90 Td5 NAS soft top
2015 D90 XS SW |
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12th Sep 2017 8:43pm |
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| Rashers Member Since: 21 Jun 2015 Location: Norfolk Posts: 3514 
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I think the Dealers / JLR will have a party when the last Defender runs out of Factory warranty.
They must hate them. If you weren't a Defender fan and got to work on and test drive Range Rovers and Discoveries all day long, getting the Defender with it's ancient design and challenging engineering must be a right pain! From what I have heard, the old Rover dealerships had a love hate relationship with the Rover Mini. An icon, but with flaws. The biggest astonishment to JLR must have been the way the Defenders sold before its D Day. All other manufacturers would be bolting extras on to their old models and providing cheap finance to get shot of them. JLR didn't know how lucky they were! This will probably be exaggerating the amount of Defender warranty claims at present. I too am struggling to get anyone to sort out my corroding intercooler grille. Must phone again soon, for what it will be worth  |
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12th Sep 2017 9:00pm |
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| doublea Member Since: 12 Jul 2011 Location: Aberdeenshire Posts: 495
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Righto. Might as well get my front seat belt brackets and sub frames painted too, when the "usual" warranty items are being attended to. I didn't expect they would entertain this type of minor corrosion, presumably caused by water ingress and the resulting condensation. I mean, it's pretty insignificant compared with corrosion on untreated chassis, which is flatly refused under warranty. Current Steeds:
2015 110 UW in Grasmere Green 2003 BMW F650 the Hack 2000 Elise 1992 Ducati 888 (no longer in bits, yahoo) 1990 TDR 250 (in bits again) 1988 TDR 250 (no longer in bits) and for sale |
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12th Sep 2017 10:35pm |
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| Huttopia Member Since: 23 Feb 2016 Location: West Midlands Posts: 1972
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On a related note, when I bought the Heritage I paid for the Supaguard treatment, which was never applied - water didn't bead and I had a detailer look at it who confirmed there was nothing there. He also said he saw many vehicles that had not been treated. It took 18 months and the intervention of Amelia CRC here to get a refund. The Supaguard invoice even referenced 'leather pack' which rather gave the game away. Persistence and time required.
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13th Sep 2017 5:50am |
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| corgi1 Member Since: 26 Feb 2017 Location: bucks Posts: 440  
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That's a real shame, I bought my 09 plate defender from Hereford Lister,(7 previous owners!) I was very twitchy, but bought it anyway as it was in lovely condition, and their service was brilliant, they have called me several times since, to make sure everything was still ok, gave me a warranty, and even sorced rear seat covers for when they are folded, which are hard to get hold of, and they love defenders, this other shower is s^^t are the other side of the coin
Pete |
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13th Sep 2017 7:13am |
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| Huttopia Member Since: 23 Feb 2016 Location: West Midlands Posts: 1972
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I think Shukers in Ludlow have a good reputation too.
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13th Sep 2017 7:26am |
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| Farmerben Member Since: 16 Jan 2017 Location: Herefordshire Posts: 605 
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So, something really odd happened yesterday. Took the Landy in for its 2nd A service to Hereford Listers. Endured usual “would you like a drink” niceties etc etc, handed over the keys then off I went.
I wasn’t prepared for what happened next.... A few hours later I received an email with a video of the underside of my Landy informing me that just about everything was fine. The technician pointed out there was a leak in the transfer box. He actually pro-actively pointed out something wrong with the vehicle without me having to pester for weeks or wait for something catastrophic to happen first. Then, when I went to collect it the service advisor booked it in for 2 days to be fixed under warranty. WITHOUT ARGUING. Still couldn’t get a courtesy car because I’ve got too many points..... but that’s my problem! Pretty top notch service really. https://instagram.com/bentheoandrews |
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3rd Oct 2017 6:45am |
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| Pat Member Since: 05 Dec 2016 Location: Somewhere new! Posts: 368 
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I also can't complain about Listers Hereford.
When they did an "A" service for me they mentioned one of the front swivels was leaking slightly and I should get it done under warranty. It was several months later when I booked it in, on collection I was informed they had done both. The we'll need it for a day did turn into three days (waiting for parts!?), but they had loaned me a newer 90, so that kept me happy. I was amazed how the '15 (higher mileage) loan 90 drove so much easier than my '12 90 - smooth acceleration through the none clunky gear change, almost car like! It started with a kiss, never thought it would come to this. SIII CSW Safari, limestone, (JAC 914N). Where is she now? It's not a car, it's a way of life! |
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3rd Oct 2017 7:18am |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6611
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Listers Droitwich need the service manager from Hereford to take a visit and sort Droitwich out.
I'm now having to involve LRCS as Droitwich are ignoring me having done nothing about my warranty issues for 8 months. Last time I ever use them - so they have failed to look at the bigger picture and considered my service spend every year I own the Puma as well as any out-of-warranty work or accessories. 
Typical LR dealer, but I am not surprised as the new cars fly out of the doors so lowly Defender owners aren't of interest to them at all. So I can wholly recommend that LR owners avoid Droitwich, the service support is atrocious. 1988 90 Td5 NAS soft top
2015 D90 XS SW |
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3rd Oct 2017 7:51am |
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| LR90XS2011 Member Since: 05 Apr 2011 Location: bickenhill Posts: 3645 
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if the person running this forum and other LR product forums cant get taken seriously what chance do the rest of us have? I was actually happy when mine ran out of warranty as it means I know it will now be serviced and repaired by someone who cares (ie myself) DEFENDER 90 TDCI XS,
I hope everyone is well and your land rovers make you happy |
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3rd Oct 2017 5:55pm |
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