Harry dog wrote:

Yes you're absolutely right it is a service action that LR don't have to write to owners about, if it had been main dealer serviced then yes it would have been picked up....but surely if something like an oil pump fails with such serious damage being caused to the whole engine and turbo - it should be a safety recall with all owners notified!!

The local 4x4 specialist took the top off the engine to investigate why the engine was seized solid and further investigation once they got the engine out of the vehicle was that the splines on the oil pump and completely broken up and were now dispursed through the engine.

The main dealer has now done tests on the oil used in the vehicle and sent off the oil filter for testing. They came back to me on Friday to say "yes we agree the only cure is a new engine". I am now waiting for customer services to come back to me with a proposal for the repairs required.

I didn't take out the extended warranty option on the basis that if reasonably large items such as the gear box or the turbo went etc...I could afford to pay for the repairs. But never imagined on a 4 year old vehicle the whole engine could need replacing!!

Harry

DrKaz wrote:

I have bought a 2012 puma 2.2 from a Jeep garage. It was a part ex. It is in the vin range for this recall.
What's best way to find out if the work was done?
It is low mileage 22k but was serviced annually some by LR.
I think I have the previous owners address on logbook.
Secondly, is there a database held by LR logging those cars that had the work done?
A quick vin entry on Topix website says no outstanding work.

Thanks

DrKaz

CRC@LandRover wrote:

Hello Rkcorry,

Thank you for your post.

I can confirm that should you visit your local Land Rover retailer providing proof of ownership for your vehicle and a member of the service team will be able to confirm whether the repairs have been completed.

Many thanks,
Amellia

Harry dog wrote:

Everything sitting with lawyers at the moment so can't comment I'm afraid.....Will report back to the forum once I get to the end of all this.

Harry

pwatt76 wrote:

Hi all

Can anyone else with the same oil pump failure or engine/turbo seizure on the 2012 or puma engine please contact me or if you know anyone please ask them to contact me.

Landrovers own guidance is that they should inform you when you speak with or visit a dealer and give them your registration about this type of recall. However if you are a second owner as I was there is a good chance this will not happen even if you visit the garage several times. I visited three dealerships and spoke to JLR several times over the year without it being mentioned once.

With regards to the recall its very simple, just call Landrover customer care or your local dealer and they will tell you if the recall applies and undertake the work for free.

Dont hang about either my estimate from Landrover for the new engine and turbo is £10,000 and my 2012 had full service history and failed without warning at around 10mph... Needles to say I am disputing this

Phil