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jim4244

Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 784

2007 Defender 90 Puma 2.4 CSW Zermatt Silver

Reliability of Land Rover vehicles

Not Defender specific, but an interesting article.

https://cardealermagazine.co.uk/publish/us...000/279211

5th Feb 2023 9:15am

TexasRover

Member Since: 24 Nov 2022
Location: Paris
Posts: 1063

2002 Defender 110 Td5 DCPU Chawton White

I find this a little odd article.

So a second hand car dealer goes bust because they cannot handle repairs to Land Rover vehicles they sold. Since where does a second hand car dealer pay for repairs? Noble but clearly not a good business practice and that is what killed this dealer. Also how did they purchase these vehicles, maybe they were buying the basket cases in the first place

Either there is a LR warranty claim (push to customer) or you sell the older cars with "warranty" which basically is an insurance that pays out for catastrophic failures which guess what: you push to the customer.

I prefer to buy my vehicles (used obviously) on the private market. There is 0 as in ZERO value buying from a used car dealer. Once you hand over the money you are on your own. Don't like it buy new and get a Toyota or something.

5th Feb 2023 9:46am

DSC-off

Member Since: 16 Oct 2014
Location: North East
Posts: 1411

2015 Defender 110 Puma 2.2 XS CSW Aintree Green

Agree with all the above.

Also if the business was failing due to the products it sells, they should have stopped selling them sooner and moved to other brands.

5th Feb 2023 10:18am

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17390

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

I think it would be more honest to say a fundamental inability to manage the business properly led to the collapse rather than the (alleged!) unreliability of JLR products.

This statement however almost made me spit out my coffee:

A spokesperson for the manufacturer told Car Dealer: ‘At Jaguar Land Rover we are committed to ensuring our clients receive the highest possible levels of service throughout the ownership cycle.

Self delusional or what?

Interesting also that they seems to think they have "clients" (ie those who procure services) not "customers" (those who buy products).

5th Feb 2023 10:33am

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2781

lt does seem odd.

Maybe they were buying from auction with no warranty, which is where problem vehicles
are dumped by the big dealers.

Maybe they took a chance and stood the warranty themselves.

£198,000 losses in one year they say. l've got a customer who deals in used Supercars and he lost almost that amount on one car, that caught fire while he was using it and his Trader lnsurance didn't cover it.

5th Feb 2023 6:19pm

pjm-84

Member Since: 12 Apr 2021
Location: Hampshire
Posts: 661

Quote:
Maybe they took a chance and stood the warranty themselves.

When I looked at a Volvo recently it was self insured by the dealer rather than them taking out a third party policy. The car was a 2015 plate.

5th Feb 2023 7:44pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2781

l guess one Discovery with a failed engine is going to cost them over £10,000

5th Feb 2023 9:49pm

XplusYplusZ

Member Since: 16 Aug 2021
Location: UK
Posts: 487

Reading some google reviews, there were a few comments saying they'd been sold damaged cars which had been repaired (poorly), some questionable MOT passes, etc..

So yeah, likely not the best condition vehicles, purchased outside of manufacturers warranty, probably from auctions and flipped on a budget... not really setting themselves up for success were they.

Interestingly, several complaints about wonky BMWs too.

I suspect the business model just didn't work anymore - 30 years ago, it was a very different world. Modern cars are far more complex and expensive to fix.

I would say that you have to be pretty brave to buy a cheap 10 year old JLR. Having to offer a warranty on such a vehicle would be pretty concerning - especially if you're hoping to just flip it at minimal cost.

6th Feb 2023 10:14am

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