 | Home > A-Plan Insurance > 21/22 Renewal |
 
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344  
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Hi! Thank you so much for your feedback and fingers crossed for the other policies when they come around!
Apologies for the delay, my notifications haven't been coming through - I will pass on to Danielle! Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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23rd Sep 2021 9:03am |
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| Tomcat 106 Member Since: 08 Jun 2015 Location: Essex, just. Posts: 124 
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Just to jump onto the back of the OP….
Also just renewed for 2022. Good service and very competitive price 👍 MY15.5 110XS CSW 1956 88" S1 2004 Tomcat 106 Comp safari |
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6th Oct 2021 8:20pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Thank you!! Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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6th Oct 2021 8:31pm |
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| CallumB Member Since: 22 Sep 2018 Location: Norfolk Posts: 87 
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Unfortunately my 22 renewal experience wasn't nearly as good as last year. I had multiple telephone calls from A-Plan asking me to call back re my renewal. The call I returned put me through to the Thatcham office where rep seemed to not know much about my policy and why the premium had increased significantly despite no claims or mods. Quite unnerving and couldn't find anything relating to a 90 Van, so I stated I was going elsewhere (went to NFU). Got yet another call from a A-Plan wanting to discuss my renewal seemingly unaware of the previous conversations. Transpires I was put through to the wrong floor in Thatcham - too late I paid NFU!! I am still waiting for my statement of NCD and claims history from A-Plan though. Now facing loss of NCD on my NFU premium because A-Plan have not issued this statement. Can't say I'm a happy chappy especially as NFU price with NCD was a bit more than the A-Plan renewal
If anyone at A-Plan reads this - please get that NCD statement to me ASAP so I can at least reconsider you for 23. Shouldn't be hard to find - renewal date was 22/9/21, your ref ending AN010. |
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7th Oct 2021 3:09pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Hi Callum
I can only apologise that you were transferred to the wrong branch, there are 2 offices in Thatcham, us being the main office and the camper van branch which is upstairs. They should have seen which branch you were with when accessing your file. In regards to the NCD this is issued in the form of the renewal statement which is within the renewal invitation documents, but I have emailed the renewals team to send this again for you. I'm sorry for the experience you've had and trust that had you been transferred correctly it would have been a very different journey for you. Any further assistance please don't hesitate to contact me Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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8th Oct 2021 9:19am |
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| CallumB Member Since: 22 Sep 2018 Location: Norfolk Posts: 87
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Hi Carlie, thanks for replying. Unfortunately NFU do not accept renewal statements as proof of claims and NCD (fair point as I could technically have a claim between renewal letter and insurance expiry). They have stated: "We can confirm receipt of your email (I forwarded your renewal notice). It also cannot be a renewal notice
We need a Proof of NCD letter on letter headed paper from your previous insurer with the following: Name the Policy was held under Date of cancellation Vehicle Registration Number NCD years Claims History" On expiry of any vehicle insurance I would normally get such proof sent automatically to me but concerned A-Plan don't do this?? |
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8th Oct 2021 9:36am |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Most insurers accept the renewal notice so generally the additional letter request isn't needed, but if they need it that's no problem as we can request one from your previous insurer.
The best thing to do would be to call in, as some insurers allow us to do this on their behalf with you on the phone so it can be quicker than waiting for them to send one through themselves. 01635 874646 is the direct number you need for Thatcham and any of out team can do this for you. Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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8th Oct 2021 10:04am |
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| Landymatt Member Since: 31 Dec 2018 Location: York Posts: 191
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Just renewed for another year.
Due to the reduced annual mileage I'm doing, A-Plan were able to give my premium a haircut. Quick and productive phone call as usual, big  |
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22nd Nov 2021 2:38pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Thank you LandyMatt! Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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23rd Nov 2021 8:23am |
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| jst Member Since: 14 Jan 2008 Location: Taunton Posts: 8021  
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Just sent an online enquiry I, said someone fro. Thatcham will call so shall await that, bit Conerned on the ncd bit. Cheers
James 110 2012 XS Utility 130 2011 M57 bespoke Camper 90 2010 Hardtop 90 M57 1988 Hardtop |
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10th Dec 2021 5:30pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Hi Jst, great - hope we can take a look for you
Just to clarify, what is the NCD concern?  we issue NCD in the form of renewal statements which is a standard practice amongst a huge majority of insurers. If that's not acceptable for an insurer then we can request a proof specific letter from the insurers.
Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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14th Dec 2021 8:57am |
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| jst Member Since: 14 Jan 2008 Location: Taunton Posts: 8021
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thats a shame read good response from A plan, they came in £80 more pa for my 110 unfortunately. didnt try them on the 90 or 130 after that. Cheers
James 110 2012 XS Utility 130 2011 M57 bespoke Camper 90 2010 Hardtop 90 M57 1988 Hardtop |
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14th Dec 2021 10:49am |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Hi Jst, that's a shame we weren't competitive but do appreciate you trying us this year! Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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14th Dec 2021 12:55pm |
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| jst Member Since: 14 Jan 2008 Location: Taunton Posts: 8021
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always worth a try Cheers
James 110 2012 XS Utility 130 2011 M57 bespoke Camper 90 2010 Hardtop 90 M57 1988 Hardtop |
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14th Dec 2021 2:18pm |
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