 | Home > Orders 2022MY (L663) > How long after placing order did you... |
 
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| MBurns48 Member Since: 09 Mar 2020 Location: Somerset Posts: 59   
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Completely agree with the above. My experience hasn't been rude or anything of that nature, the guys and gals just seem so rushed off their feet that they have very minimal time to do anything more than the bare minimum for customers, which is a real shame when considering the money being exchanged. I used to work in retail and so I am sympathetic to them but at the same time, there's ways and means around it. I.e. hire more people, invest in better training and systems etc to enable a better customer experience. The unfortunate thing is that they have us by the short and curlies because for many LR owners (myself included), no other brand will do and as such it doesn't really matter how bad the service is so long as the vehicle turns up at some point.
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12th Jun 2021 11:25am |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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Had a response from the dealer. Build date remains 11th June - so there is hope that something is going on and that it hasn't been delayed again. It has also been confirmed that there is a chassis number allocated to me, which hopefully bodes well. Maybe it'll turn up early next month after all!
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13th Jun 2021 10:45am |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3403 
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Fingers crossed 🤞 24MY 90 D250 HSE, Tasman Blue
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13th Jun 2021 11:56am |
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| TRGRichie Member Since: 03 Mar 2021 Location: Yorkshire Posts: 180
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Well finally had an update from the dealer, a screen shot of vista 2 which shows a delivery date to dealer of mid November!!!
No actual build date etc just an expected delivery. I assume this is normal? Dealer said he hopes it will come forward but I doubt that very much, it’s disappointing as I purposefully ordered with 6 months until my car goes back and LJR can’t even build one within that time frame. So for me at least it looks like an 8 month lead time for a defender 90ht. |
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13th Jun 2021 5:58pm |
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| Ryderoo Member Since: 28 Aug 2015 Location: South Oxfordshire Posts: 1666  
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Had contact today with dealer his email said
“Vehicle says Due on 6th July here but i will let you know when it arrives and we can arrange a date from there, dates are moving around due to parts shortage but your Defender is still saying build is still this month and due on around 6th july” So mine had slipped a week, or is it 7 days delivery from 29th June delivery date Cheers Simon I can explain it to you, but I can't understand it for you 1990 110 TD5 county, my first Land Rover - gone 2012 Discovery 4 XS SDV6 - gone 2014 Discovery 4 XS SDV6 - gone 2015 Evoque SD4 dynamic - Wife’s - gone 2015 Urban Truck 90 XS Santorini Black Hard Top - Reluctantly gone 2020 Discovery 5 Eiger Grey 3.0 SE - gone March 24 2021 Defender S D250 Santorini Black 110 HT - gone March 24 2023 Evoque P300e SE wife’s current vehicle |
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14th Jun 2021 4:44pm |
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| Ronin Member Since: 09 Aug 2012 Location: Kent Posts: 213 
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I've just received notification that my car will be at the dealership this week, ready for collection from Tuesday of next week.
I placed an order at the end of January, got placed into the 'holding pool' whilst MY22 was spun-up, and finally got a build date mid-March (scheduled for build during w/e 18/6, and for availability at the dealer during w/e 9/7). Since then, a few things have obviously accelerated, and by the end of April my spec had been locked. I had confirmation that the car had been built on 3/6. For info, I've gone for a Carpathian 110 D300 HSE. Much excite 
Joel |
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16th Jun 2021 8:22am |
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| Al_Ra Member Since: 03 Mar 2021 Location: Oxfordshire Posts: 65
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Nice! Lucky you.
My dealer is being a bit cagey and saying "still on track for mid-July handover" but not being specific about build date (was due to be built last week). I'll give it a couple of days and then hassle again (politely) and see if I can get a Vista screenshot. |
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16th Jun 2021 8:30am |
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| Ronin Member Since: 09 Aug 2012 Location: Kent Posts: 213
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I know it can't be any consolation, but my experience has been a long way from smooth.
As well as the period between placing my order and it being accepted as MY22 came online, my salesperson also  off midway through the process without any notice whatsoever. I'd actually been at the dealership and had spoken with him in person about the possibility of another car for my other half, on what turned out to be his last day 
I only found out when I called later in the week and asked to speak with him. I was not best pleased. The MY22 issue means that I'll be right around 21 weeks from order to delivery. Hang on in there. If nothing else, the factory is busy churning the cars out notwithstanding patchy comms from the dealership. Joel PS For what it's worth, I had the chipset shortage letter a few weeks ago. |
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16th Jun 2021 8:46am |
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| tooth_dr Member Since: 26 May 2021 Location: Northern Ireland Posts: 236 
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This is similar to me, although leasing privtely. I've never spent this much on a car before, and also have some dealer fit part. I hate reading stories of poor service and poor quality. I ordered mine on the 1st June, order was submitted on the 3rd and confirmed on the 10th June. The build date is 23/07/21, with delivery to dealer at the beginning of September. Maybe my dealer had a cancellation or had some allocated slots? Dont know how it works TBH! |
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16th Jun 2021 10:13am |
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| SN Member Since: 29 Jun 2007 Location: SK6 Posts: 729 |
All of these 'rubbish' customer experience stories are so disappointing - but I strongly believe the problem goes all the way into JLR and the way they 'manage' and 'inform' the dealrerships about order progress - all through the chain it appears to me that no-one is truthful, everyone is hiding something and holding the customer out at arms length is a convenient ruse to defend their archaeic practises and information sharing - it was obviously apparent to me when I got to speak directly to a JLR rep in Whitley triggered after I sent an observational email to them - the rep genuinely could not see past the end of his "this is how we've always done it" nose - hopefully the constructive criticism and observations I sent in my email, and reiterated on the phone call, as a result of my order/purchase experience will make a difference going forwards - but I won't hold my breath.
 Steve N | 21MY Defender  | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history) |
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16th Jun 2021 10:29am |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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My dealer, out of the blue, sent me one of his epic 'one-liner' updates by telling me my car is 'still' forecast to be built on the 2nd of July. I have no idea what he is going on about now so I have queried it. It was forecast for 4th of June and delayed by a week to the 11th June. How it has suddenly become 'still forecast' for the 2nd of July doesn't make sense. Sounds like an end of July /early Aug delivery (at best) but I don't really have any confidence in any of this anymore. This would take it to c. 16 weeks - so beyond what is promised via DTD and we enter the place where I can legitimately walk away without losing anything.
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17th Jun 2021 6:23pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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My dealer, out of the blue, sent me one of his epic 'one-liner' updates by telling me my car is 'still' forecast to be built on the 2nd of July. I have no idea what he is going on about now so I have queried it. It was forecast for 4th of June and delayed by a week to the 11th June. How it has suddenly become 'still forecast' for the 2nd of July doesn't make sense. Sounds like an end of July /early Aug delivery (at best) but I don't really have any confidence in any of this anymore. This would take it to c. 16 weeks - so beyond what is promised via DTD and we enter the place where I can legitimately walk away without losing anything.
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17th Jun 2021 6:24pm |
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| Al_Ra Member Since: 03 Mar 2021 Location: Oxfordshire Posts: 65
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Similar here, my dealer update today was "no update" even though we're a week past build date. No mention of a delay, no explanation, no new dates, just "no update".
Pffft. |
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17th Jun 2021 6:34pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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My dealer has come back to me quickly and says he made a mistake and that my Defender has been built and is on its way!! Once it is checked out by the dealer (and a few additions made) I should get it Mid-July (touch wood).
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17th Jun 2021 8:06pm |
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