 | Home > General & Technical (L663) > A happy end and thanks for everyone's advice :) |
 
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Clemmo
| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753  
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 Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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24th Sep 2020 7:59pm |
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| The Milkman Member Since: 23 Jan 2013 Location: North Wales Posts: 45 
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Clemmo, hopefully not DVLA assured me it would be undone not noted as another owner...
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24th Sep 2020 8:06pm |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3403 
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All’s well that ends well
I’m sure there’s an easier way to get the gremlins fixed though  |
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24th Sep 2020 8:20pm |
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| 90 Dreamer Member Since: 13 Jul 2019 Location: Oop North Posts: 2163  
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Out of interest what was their 'excuse' or response to your problems??
Seems a pretty  way to be dealing with customers regardless / pleased for your outcome |
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24th Sep 2020 8:36pm |
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| LEZ Member Since: 22 Oct 2015 Location: London Posts: 167
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Gratz Andy, now maybe find a different Dealer for your servicing etc.
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24th Sep 2020 8:48pm |
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| Fat Cog Member Since: 19 Mar 2012 Location: Oxfordshire & Devon Posts: 502
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Champion & really pleased for you...
It seems that EVERYTHING is grief these days; my £6k E-MTB has had a fault from new & after many attempts by the bike shop (a large bike specialist chain) to, unsuccessfully, fix it I asked for a replacement as the bike wasn't 'fit for purpose'...I was getting nowhere so emailed the managing director & abracadabra, within 10 minutes I'd got a reply with a replacement bike authorised. Modern day problems sadly, we all have more which in turn brings more grief & don't get me started about companies using Covid as a cover for dreadful customer services. Since 1973...S1, Air Portable's, Defender's, but only my Wolf TUL HS GS remains |
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25th Sep 2020 7:40am |
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| milesr3 Member Since: 12 Feb 2013 Location: Suffolk Posts: 873 
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Very pleased to hear this. Sometimes you just need a couple of days away from the hassle and grief of it all to reach the right conclusion.
Co-incidentally, I'm waiting to hear back from the retailer who has my (much less expensive but still faulty) MTB right now. I read up on my rights before dropping it off; at <6 months old they have one opportunity to repair or replace it... |
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25th Sep 2020 9:55am |
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| Grenadier Member Since: 23 Jul 2014 Location: The foot of Mont Blanc... Posts: 5829  
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You’d think that customer service in this day and age would only ever be getting better as companies paid more and more attention. In the past, if you had a bad experience with your dealer, first you more-than-likely didn’t know your consumer rights without physically paying a visit to the Citizen’s Advice Bureau, so the dealer could have you over a barrel, and secondly the only people who would know about your bad experience would be your immediate network of friends, if you bothered to tell them. Maybe, if it was a little more interesting it might get into your local ‘Comet’ reader’s letters section, or if really really spicy, Watchdog. But in general it was between you and the dealer. However, in today’s world, with the advent of the internet, you can head to the dealer forearmed with all the consumer info you can absorb or print off, and the dealer would surely be aware of the plethora of means that you can ruin their reputation on-line via SM, Trustpilot, forums etc. What’s more, we are in an era where we expect and demand more, whereas in the past we might have just ‘let it be’. So you’d think with a more knowledgeable, motivated and (potentially) dangerous consumer the dealerships would be bending over backwards to provide the very best service rather than the ever worsening service many of us seem to be experiencing. Monsieur Le Grenadier
I've not been everywhere, but it's on my list..... 2011 Puma 110DC - Corris Grey |
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25th Sep 2020 10:17am |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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The big problem is that many shops and outlets cannot be bothered to train people in the art of customer courtesy and customer rights, it costs them so they won’t do it forgetting of course that great customer service gets noticed and brings in more custom than it looses. Bad customer service/ courtesy soon looses you customers.
Many many years ago I worked for P&O Containers -they couldn’t understand customer courtesy and were loosing customers. At the time BA was the doyen of customer service and hundreds of us sea staff who thought we didn’t need customer courtesy training because we didn’t deal directly with “customers” who shipped cargo with us........... how wrong we were, we might not have dealt with shippers etc but we did deal with what were termed internal customers - other departments and parts of the group. That 5 days course that was for us basically a “how to answer the phone politely” course transformed the way the company operated internally. Such a pity that BA seems to have forgotten everything that they taught us and are treating customers and employees abysmally at the moment........ Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come 2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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25th Sep 2020 11:31am |
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| diesel_jim Member Since: 13 Oct 2008 Location: hiding Posts: 6093 
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And keep copies of paperwork (or don't destroy the originals until the deal is finally done and the ink dry) |
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25th Sep 2020 1:59pm |
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| RDR Member Since: 27 Apr 2018 Location: Derbyshire Posts: 592
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great outcome really pleased for you 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV D5 MY19 HSE - Now Sold D4 MY16 HSE Luxury - Now Sold D4 MY12 HSE - Gone D3 MY06 S - Gone but not forgotten |
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25th Sep 2020 8:17pm |
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| AndrewS Member Since: 10 Apr 2007 Location: Hereford Posts: 3708 
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Good outcome I keep all vehicle records, recently I got a speeding fine for a car I part exd in 2014. I checked with the DVLA and they confirmed their records show I am not the registered keeper and its current keeper is recorded as a trader. I sent the speeding fine back to the police with copies of the documents I kept and suggested they update their records. 130's have feeling's as well you know  |
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26th Sep 2020 12:30am |
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| Dave777 Member Since: 02 Jul 2020 Location: Sussex Posts: 10
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You are so right there Tim. As one of those long term BA employees what the bosses are doing now is terrible. So glad someone has some good news now at least, every day is still a school day! I had to make the call this week to return our lovely RRS as the PCP is up and the values from the dealer are pathetic and way way less than the FGV. Not my problem at least but very sad as ours hasn't missed a beat and is almost perfect. And can't get a Defender 90 to replace it so trying to decide on wait and see if my job ok or go Evoque P300E or Velar P400E/P300/400!!!! |
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26th Sep 2020 9:52am |
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