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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753  
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I’m sorry to read this but it seems that JLR are pedalling the same old story that they have for years. Basically we don’t want to know about the customers because we sell the cars to the dealers and your contract is with the dealer not us so it’s between you and them.
Shocking attitude to customers. Have you involved trading standards and did you give them 3 chances to repair the car? I’m having to consider my options too now as they’ve had two attempts to cure a rain water leak into my Defender and the 3rd attempt is next week............ Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come 2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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18th Sep 2020 4:59pm |
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| The Milkman Member Since: 23 Jan 2013 Location: North Wales Posts: 45 
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Hi Tim, to be fair; I didn't give them a chance to repair as the 30th of Sept (their earliest availabilty) seemed a long way off and the engine annoucement pushed me over the edge - I decided to bail out rather than prolong any agony. Good luck with yours. It's a crying shame really - they could have and should have done more, even an heart felt apology from all parties, would have been nice....
Andy (Now bought a VW Kombi T6.1 and everything works  ) |
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18th Sep 2020 5:24pm |
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| Mdm Member Since: 11 Sep 2013 Location: Sunny Lancashire Posts: 1618 
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to be fair they have got better at
 poor replies and they were good before.
sadly your case is not singular ive heard the same from a few owners near me. we ran LR as company cars until the md finally got fed up of their appalling service and attitude both dealer and lr uk and banned them for ever and told every customer we dealt the reasons why. lr sales team knocked on the door and offered better terms , bigger discounts and platitudes but wouldn't put in writing any guarantee of service or reliability.not even 3 months on a full fat range rover or disco. once you leave the brand and find one that you like that works for you, nobody with sense goes back. weekend ones like defenders you know what you are getting into before you buy. compare this to my daily merc 5yr old and well out of warranty but looked after by main dealer still (service plan) not 1 major fault until last week. booked in fault found and a fair split on the labour etc and a goodwill gesture from warranty on the rest. plus they did a software update foc guess what ill buy next time when the world stops spinning backwards. |
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18th Sep 2020 6:56pm |
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| spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4695 
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Funny how all of the pre production vehicles, test vehicles and press vehicles exhibited none of these faults. If they did I am sure they would have been rectified before the vehicle went on sale to the general public....... 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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18th Sep 2020 9:49pm |
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| Likeomg Member Since: 29 Jun 2012 Location: Lake District / Newcastle Posts: 2641 
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ill never buy another Land Rover product again.
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18th Sep 2020 9:58pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630 
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Unfortunately I have experienced this attitude first hand... Basic paint repair was totally F****d up by LR approved body shop and took 18 months... yes 18 months for them to sort properly.. (all this on a 18 month old Defender... I was left without a vehicle and the 90 was returned once the warranty had expired... Zero compensation... I had a car from the dealer (A Seat Ibiza 1.2) for One week as I needed to get to a job and the wife needed the 110...
Needless to say I have now sold Both the Defenders and will NEVER buy any JLR product and will go out of my way to tell people the horror stories about their products... (which has now saved two people making a very expensive mistakes) It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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19th Sep 2020 12:23am |
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| familymad Member Since: 13 Dec 2011 Location: Bucks Posts: 3481 
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Sorry to hear that. It’s not unexpected and went on with other LR products but such a shame as so many things should have been fixed before it went on sale.
How’s the 6.1? That’s a great vehicle 1951 80" S1 2.0 1995 110 300TDI 1995 90 300TDI |
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19th Sep 2020 6:04am |
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| lohr500 Member Since: 14 Sep 2014 Location: Skipton Posts: 1317 
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Sadly they are probably so arrogant and ignorant that they don't care, but I do hope JLR monitor this forum and take on board the feedback from die-hard fans who have reached the end of the road with JLR's products.
It was a history of poor reliability and ridiculously high priced servicing costs that made us walk away from the brand. |
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19th Sep 2020 6:06am |
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| The Milkman Member Since: 23 Jan 2013 Location: North Wales Posts: 45
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What is really sad and very apparent is that even though some (I included) have fallen out with the JLR brand and vowed to never buy again; here we are, still on the forum! Landrover should take notice that there is obviously a 'want' but an underlying 'frustration' in the market place..... they are missing opportunities..................
Familymad: The T6.1 is great - thanks.... |
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19th Sep 2020 7:10am |
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| jav-uk Member Since: 29 Mar 2010 Location: Shropshire Posts: 112 
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That is an awful experience Andy, but unfortunalely JLR will hide behind UK consumer law and leave it to the dealer to resolve. I empathise with all early adopters of the New Defender, the recent spec change from 4 to 6 cylinder diesels for 21MY is a huge update and will result in a significantly steeper depreciation curve on 4 cylinder diesels. JLR do have a track record of making these changes early in a vehicle life. Enjoy your VW and I hope you can get all your cash back. Paul
Pondering a New 90 Commercial 2020 Evoque * 2014 110 SW JE Stage 2. *2010 110 Utility. JE Stage 2. *2007 110 SW *2003 90 JE Stage 2. *2000 90 SW If its not leaking it ain't full. |
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19th Sep 2020 8:09am |
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| Fat Cog Member Since: 19 Mar 2012 Location: Oxfordshire & Devon Posts: 502 
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Am I reading this a bit wrong, in that, as I understand it your new Defender had a few electrical gremlins that the main dealer was prepared to fix but couldn't book you in for three weeks (which isn't bad going at the moment), you weren't prepared to wait so they refunded you list price...if I'm correct, that's pretty good service!
It's all too easy to bash the hell out of JLR without really knowing the full facts; now I'm no fan of corporate double dutch & even less of a fan of JLR main dealers BUT by comparison to other brands JLR are producing incredibly complex vehicles, add to that a brand new model & its not surprising teething problems need to be ironed out. ALL manufacturers have issues; as they've been mentioned, go onto any Mercedes or VW forum & you'll see similarly disgruntled owners (I know from personal experience). I've no desire to fan the flames & expect to get a torrent of abuse but all jumping onto the bandwagon of slagging off JLR without intimately knowing the full facts is typical of social media hysteria. Tin hat on... Since 1973...S1, Air Portable's, Defender's, but only my Wolf TUL HS GS remains |
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19th Sep 2020 8:11am |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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If I've read it correctly, he's been refunded the list price of the base car but he bought an up-specced model from the forecourt for considerably more money, hence the loss. Their justification for the difference is that extra's are customer specific but this car was pre-built and bought as a complete package. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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19th Sep 2020 8:20am |
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| milesr3 Member Since: 12 Feb 2013 Location: Suffolk Posts: 873 
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Same here. My 6yr old S350 has also been looked after by main dealer under service plan. One faulty sensor was replaced out of warranty as a goodwill gesture. Otherwise not one single issue (it is a complex vehicle) and I didn't pay anything like £50k for it at 1yr old. I've toyed with changing it for a new Defender, it would be a more useful vehicle, but just can't bear the thought of all the hassle. JLR talk the talk, but can't walk the walk. Last edited by milesr3 on 19th Sep 2020 9:03am. Edited 2 times in total |
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19th Sep 2020 8:33am |
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| Fat Cog Member Since: 19 Mar 2012 Location: Oxfordshire & Devon Posts: 502
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Agreed but I think that's pretty standard which is why add-ons (in this case not the customers pre-sale request) are usually a bad investment.
We had a really poor VW Golf (yes VW) which was a Monday morning/Friday afternoon car & after lots of letters, complaints, swearing in private etc VW actually accepted it was a 'bad car', they wouldn't entertain a refund but in the end we got a replacement, but we really had to fight hard & got caught up in the blame displacement between VW & the VAG dealer which took months (with the car still malfunctioning). Still on the German front, my £6k Carbon Focus E-MTB has had a frame creak from new & its been back to the retailer Rutland Cycles umpteen times for a fix, its even been shipped back to Focus Germany who had it for 2 months & returned it as 'sorted'...it isn't & again, I'm caught in a battle between Rutland & Focus...by comparison to JLR (I know this might sound unbelievable) but Rutland & Focus customer service is even more woeful. Since 1973...S1, Air Portable's, Defender's, but only my Wolf TUL HS GS remains |
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19th Sep 2020 8:33am |
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