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alantd

Member Since: 14 Dec 2008
Location: Northamptonshire
Posts: 1513

2007 Defender 110 Puma 2.4 XS CSW Tonga Green

I'm picking up my recovery eyes tomorrow. The dealer offered to fit them at £180 an hour (estimate 2 hours work).

I thanked them and said I'd do it myself! One that started out as a 2.4 TDCi 110 XS
+ New Defender 110 First Edition

12th Aug 2020 10:44am

lohr500

Member Since: 14 Sep 2014
Location: Skipton
Posts: 1314

2013 Defender 110 Puma 2.2 XS CSW Santorini Black

I just don't understand where main dealers get their prices from.
I guess the business model must work, charging very high labour rates to customers who are not on service plans or need out of warranty work doing.

But wouldn't a lower labour rate structure encourage more volume through their workshops and keep them fully utilised? With longer service intervals, the retailers must be seeing less activity in their workshops.

It isn't just JLR. We have always had our Vauxhall Mokka serviced at a main dealer, but this year Vauxhall scrapped their Service Club deal which offered a healthy discount for work on vehicles over three years old. They wanted £570 to change the cam belt, plus a further £325 for the service and MOT. Our local independent garage, who I have used before and trust, did all the work and MOT for £665.00, using genuine Vauxhall parts and this included replacing a rear broken spring.

We have to take the Mokka to the main dealer every year for a free check to preserve the lifetime /100,000 mile warranty. Coincidentally a service soon message appeared on the dashboard, just before we took it in. This was not related to the routine annual service. They plugged in their diagnostics and decided it needed no2 glowplug replacing. When I asked for a price they said £150. I bought a genuine Vauxhall glow plug from them for £31 (could have got a cheaper one but wanted to stick with OE parts) and fitted it in less than 10 minutes. Where on earth did they get £150 from?

12th Aug 2020 11:05am

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17276

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

I suppose the key question is whether the workshop is fully booked at £180 per hour, if so, the price is about right (although shockingly outrageous).

If the workshop is idle for much of the time, you're right, the price should be lowered. I suspect that the workshop is largely busy doing warranty work at a rock bottom rate of remuneration for JLR and the £180 per hour is the max rte that can be sustained in the reserve capacity to subsidise the warranty work.

12th Aug 2020 11:09am

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

They also have to pay for those expensive new corporate image showrooms that all the dealerships are forced by LR to “invest” in Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

12th Aug 2020 12:46pm

zilch

Member Since: 11 Sep 2019
Location: Whitsundays & Sydney
Posts: 810

alantd wrote:
I'm picking up my recovery eyes tomorrow. The dealer offered to fit them at £180 an hour (estimate 2 hours work).

I thanked them and said I'd do it myself!

I was thinking about doing the same, however the vehicle has not arrived, and when it does they are
going to be adding a host of accessories anyhow, such as fixed side steps, deployable ladder, RAI, roof rack,
wheel arch protection, mud flaps etc, i thought best let them do the work at the same time to save pulling the
vehicle apart twice.. with a mild hope that my extra parts would get lost in the whole scheme of things

no chance of that

yet another pommie bar steward down under

MY20 110 P400 SE Defender
MY10 3.0 RR Sport

13th Aug 2020 12:07am

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