 | Home > General & Technical (L663) > 2020 Defender main discussion thread |
 
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17349   
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That's quite sinister really, suggests they've been leaned on. I hope an explanation is forthcoming.
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15th Jun 2020 7:39pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17349
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This forum could be next!
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15th Jun 2020 8:28pm |
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| walfy Member Since: 29 Aug 2007 Location: Frome Posts: 2658 
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Or he may of removed the video at the request of the dealership?? It's always good to have a good working relationship with your local dealer, no point in p*ssing them off within 20 mins of ownership, they have years ahead working together 110 D250 SE HT
110 USW SOLD RRE HSE Dynamic Gone, wife killed it VOLVO XC60 R Dynamic with some toys Polaris RZR 900XP SOLD |
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15th Jun 2020 8:34pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17349
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A good conspiracy theory is much more fun though.
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15th Jun 2020 8:41pm |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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When my 2nd Evoque had issues on day 1 at delivery that the dealer couldn’t fix I posted on BabyRR about the issue, JLR acted very quickly because it was one of the first cars with the original In Control Secure and it just didn’t work due to an issue at the control centre with subscriptions. I collected the car from a dealership in London and drove it home to Central Scotland and posted a withering complaint in public forum. I was told the car would be fixed in a couple of days as JLR were flying a technician from a Warwick to Stirling......... but I was leaned on very heavily by JLR to remove the post...... Now with the New Defender issues I’m having it looks like history might be repeating itself. It is all to do with my InControl Account - when I try to change the password now it emails me a message to say my account is not completely activated yet I have another email stating my account is now activated as of last Wednedsay............ when I re-subscribed and completed the activation. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! Last edited by Tim in Scotland on 16th Jun 2020 7:49am. Edited 2 times in total |
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15th Jun 2020 8:43pm |
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| markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2622  
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Sheesh, that would never happen  |
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15th Jun 2020 8:46pm |
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| spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4646 
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As I don't own or use a mobile phone I would have no way of accessing the handbook, to learn how things work. I suppose people like me do not figure in JLR's profile of new owner. I suppose it is academic as A) I do not like the new vehicle and it's technology, and B) I cannot afford one.
I am enjoying reading Tim's first thoughts on his new vehicle. I do not understand all of the technology terms but I like his honesty regarding his new purchase. I cannot understand how when a problem arises with this (or any new vehicle) the company's stock reply is " Take it to the dealer". Why? I'd say the dealer knows as much about the vehicle as I do. Also why should you be without the use of your newly acquired new and expensive vehicle while it is at the dealer? A bit more time at the design stage might have sorted things out. A three year warranty just does not cut it in this day and age. JLR are probably working on the next face lifted version of the vehicle for release in three years. If so I hope Jerry buys himself a straight edge or ruler so he can come up with a more distinctive shape. People like Tim who made a decision to buy this vehicle deserve better at the hands of JLR. They should have made sure that the vehicle was fit for purpose with no trips needed to the dealer to sort things out (good luck with that) for the duration of a minimum of a FIVE year warranty. 1982 88" 2.25 diesel 1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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15th Jun 2020 9:22pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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I read most if not all the comments on the fault fixing video before it went down. The video creator commented that he had sent a copy of the video to LR UK and the dealership 2 days prior to uploading it for public consumption and heard nothing back from either. OK it was the weekend, but he knew that people had watched the videos and not responded. This was after LR UK rang him up to discuss the issue after the 1st video had caught their attention. He wanted them to provide a temporary replacement vehicle whilst his went away to be fixed. LR refused. Now I thought what he was asking for was standard practice. He also commented on the 2nd video saying that he did not want to profit from the situation, it was not ad enabled, and just wanted people to be aware of the facts. Of course, nothing stopping him later negotiating a position that helps JLR with the bad publicity and gets him a goodie bag of goods/services in return. The alternative, is as suggested above more sinister; and from Tim's Post something they have form on. I think he already burned his bridges with the dealership, or at the least had started the fire ~ he made a couple of less than complimentary comments regarding them. I'm still curious about what the issue was. Again, from the video comments, it seems to have been concluded that the hose that either was never connected or blew off because the retaining clip opening tool was never removed, was going to a pressure sensor for the GPF. I know very little about GPFs but would have thought a sensor would have been screwed directly into the GPF (or a little before and after) if it was being used to measure differential pressure and hence determine when it was full or blocked. It also seems odd to me to draw off exhaust gases in what looks like a rubber hose. I know it can be done but seems strange for this purpose. Anyone got access to the parts diagrams and can check what the hose actually is? Click image to enlarge Click image to enlarge Click image to enlarge Click image to enlarge Click image to enlarge Click image to enlarge Click image to enlarge Given all the excitement about the above, nobody's commented on this ~ the very floppy bonnet catch: Click image to enlarge |
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16th Jun 2020 5:19am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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How does a pre-order differ from an order? Is it meant to be orders received prior to the 1st customer deliveries? If that's the figure for the whole period orders have been open ~ nearly nine months? ~ then it's such a long way from their target of 100k per annum. I wonder whatever happened to those "over 1m completed configurations" they were crowing about in the press months ago? |
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16th Jun 2020 5:37am |
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| Chugga90 Member Since: 07 Sep 2014 Location: Bucks Posts: 208 |
The 1 million configuration fact was generated by J77 trying to get the spec he desired in the budget he wanted?
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16th Jun 2020 6:31am |
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| Ecco Member Since: 31 Oct 2015 Location: Kuala Lumpur Posts: 279  
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..thats very bad, considering amount of PR campaign thrown at new disco, while old defender had none for decades.. |
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16th Jun 2020 6:43am |
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| labbix Member Since: 15 Jun 2020 Location: Albania Posts: 9 |
>> Given all the excitement about the above, nobody's commented on this ~ the very floppy bonnet catch
Correct, so a man can start wondering about the quality checks! It was my understanding that, with the D5, the Nitra plant did a good job. People who had D5’s made in UK and in Slovakia, commented they had the impression the latter one was better put together. So I had high hopes for the Defender that it would not only be a ‘really premium price tag’ but also a ‘really premium quality car’. But if bits are loose or not even correctly connected... JLR customers definitely deserve better and should not be treated like guinea pigs (a feeling that at least some D5 owners expressed). And if they still want to use customers as Guinea pigs, take their comments/problems/e-mails very serious and act accordingly. Even if you have a fantastic dealer, it’s not them to blame if they can’t find it immediately/fix it. As it only shows there is not enough backup to support/help the dealer from JLR and/or there was not enough training for the mechanics prior to bring the car to the market. My thoughts for what it’s worth... |
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16th Jun 2020 6:58am |
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| NinetyTD4 Member Since: 22 Apr 2011 Location: North Posts: 397  
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>> Given all the excitement about the above, nobody's commented on this ~ the very floppy bonnet catch
I think, because this is not really unusual for a Landrover? It would also confirm there was a massive problem with the dealer. I remember getting notice my 90 was delivered to the dealer and upon calling was told they need about 2 to 3 weeks to get it ready for delivery to customer. When discussing this with fellow friends in the industry, they told me it was usual to fix a Defender for quite a while, even saying it had to be 'finally assembled' at the dealer to get final quality. If there were complaints of friends on quality of newly delivered cars in the following times, I always asked how much finishing work was done by the respective dealer before handing it over to the customer and had a 100% hit rate for dealers not doing anything on the car. After a while I did ask my fellow at my delivery dealer for the work sheets from delivery to them until handing it over to me ... ooh boy. Never forget: cars have owner, Landrover have field service personnel. |
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16th Jun 2020 8:05am |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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Something I find very sad about the LR reaction to PowerfulUK s car is that that plastic thing had already started to melt, there was a potential for it to catch fire and start a very serious underbonnet fire in a gasoline engined car.......... with resultIng national press free advertising of a QC problem at the factory. So JLR decide to hide the issue by instructing the poster to remove the video.
I’m 100% sure there was an email went to all service managers yesterday afternoon to check all gasoline engined New Defenders very thoroughly while going through PDI and to look for this in cars that have already reported that there is a reduced power flag coming up under acceleration. An underbonnet fire that destroys a brand new vehicle gets you far worse publicity than telling an owner to take down a video about an incident that might be at most embarrassing, something that frustrated owners suffering the same issue now know that they can check for themself before calling out LRA. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come 2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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16th Jun 2020 8:14am |
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