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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753  
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It’s not just you, twice in the last fortnight I have waited in all day for my utility company to come and make their “mandatory” Annyal FIT meter Verification reading by a human. First time they told me the meter reader definitely called but there was nobody in - I told them impossible as I stayed in all day to paint my living room, another call was booked for yesterday and again nobody came but I did get an email saying the meter reader had been delayed and would call first thing thus morning.......... now 2:15pm and I had a text message telling me the meter reader will be here between 3pm and 6pm......... good job I’m now retired and don’t have to take days off work to let the meter reader in, but I hate this immediate accusation that it is always the customers fault - same happens whenever Hermes has to make a delivery to the house “oh you weren’t at home so we took it back to the depot “ I have 5vneighbours all of whom are retired and at home all day long that packages can be left with and that is the alternative delivery instruction - I’m 120 miles round trip from the Hermes depot! Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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5th Mar 2020 2:17pm |
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| discomog Member Since: 09 May 2015 Location: Notts/Lincs Border Posts: 2530  
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No it's not you. It happens to me all the time. I immediately put them in my little black book and never deal with them again. You did right to tell them to stick the job. Defender 90XS SW
Mini Countryman Cooper S Morgan Plus 8 |
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5th Mar 2020 2:40pm |
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| Daisy90 Member Since: 01 Feb 2015 Location: Hampshire Posts: 845 
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Don’t get me started on this one 👹
Wanted a full en-suite ripped out and replaced, the whole job, supplying the parts painting the whole deal, So in my books it would be Defoe a worthwhilst job to quote / take on We rang and spoke to TEN companies in the end !! Only two actually bothered to arrive for there appointment and only one offered a quote !,,, I just don’t get it  |
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5th Mar 2020 5:28pm |
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| Chopperone Member Since: 13 Nov 2016 Location: Derbyshire Posts: 396
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Definitely not you.
Not many people really care about providing a good service anymore. I went into M&S this morning in Ashbourne early on - I fancied some croissants for breakfast. The baker had rung in ill and NO ONE else could prepare the fresh bread etc for the entire store ; therefore no sales today. Not sure what is happening tomorrow........... Guy May your life be like toilet paper ; long & useful. |
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5th Mar 2020 5:30pm |
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| Fatbaron Member Since: 12 Mar 2016 Location: Devon Posts: 299
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It's incredible. Our business has become quite successful due to our unique position of turning up when we say we will, doing the job we're paid to do very well and being courteous and caring at all times. Baffles me when I hear my clients experiences with other firms!
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5th Mar 2020 5:46pm |
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| Zed Member Since: 07 Oct 2017 Location: In the woods Posts: 3321 
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Yep. I also spread the word they should be avoided. WARNING. This post may contain sarcasm. |
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5th Mar 2020 5:53pm |
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| LiftedDisco Member Since: 17 Aug 2014 Location: Towcester Posts: 354
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We have a local gas / heating chap who employs a retired fella to take his calls and book his appointments - result is that said gas chappie is kept fully occupied with bookings, turns up on time and doesn’t spend half his time in your house answering his mobile for incoming calls etc
He works quicker, his calls get answered elsewhere and, as a result, he’s super busy (and much recommended...) By contrast, I rang a company the other day for an indicative cost for 150-200 units of a product. Two possible options at £15k or £35k per unit and the suggestion was that as we were ‘over the 100’ that the more expensive option would be the best... So, forgive my basic maths, but at ‘worst case’ of 200 x £35k the deal could be worth £7m... I’ll put that in numbers in case it reads any different... £7,000,000! Now, I fully appreciate that this was an early-stage enquiry and could well have gone nowhere, but the chap didn’t even bother to ask for any contact details....! Follow-up? That’ll be unlikely... |
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5th Mar 2020 7:13pm |
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| ARC99 Member Since: 19 Feb 2013 Location: North Yorkshire Posts: 1831 
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The best I have had twice from the same company named after a rain Forrest is a Text "unable to deliver no reply from delivery address" time stamped 23.59hrs. now which delivery driver is going to be out at that time of night. Don't make old people mad.
We don't like being old in the first place, so it doesn't take much to  us off.
Richard |
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5th Mar 2020 7:30pm |
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| Daisy90 Member Since: 01 Feb 2015 Location: Hampshire Posts: 845
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As echoed above, I was a one man band self employed gardener, just basic stuff, cutting grass, hedges and tidy ups,
I only ever placed one 50p advert in our local shop and very soon I was flat out, all through word of mouth I think mainly as I worked hard, turned up when I said I would , I was polite and happy to drink there Tea after I was finished 
Some of my more elderly customers I think would of been happy to pay me to chat and drink tea with let alone do there gardens 
Only time I would “let them down” was due to weather conditions, but I would explain that on my initial visit, and call them before hand to notify and Reebok them, was never a problem as gardens weren’t as urgent as a burst pipe etc, But none of my above comments are rocket science, just basic business sense and being polite Seems many companies are missing that one big time |
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5th Mar 2020 8:39pm |
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| Sulisuli Member Since: 30 Oct 2016 Location: South west Posts: 4795 
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Reebok them Daisy90
 did you just “shoe” them in? 2015 HT XS 90
2008 SVX 90 2000 XS TD5 90 |
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5th Mar 2020 8:43pm |
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| Joe the Plumber Member Since: 18 Dec 2013 Location: Midlands Posts: 907 
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Doing a bit of family history research, my wife was looking in a newspaper from 1911. She spotted a report of a meeting of the Institute of Plumbing, my professional body, and then only five years old.
They were up in arms because someone had written a book in which he had said he would "sooner have a burglar in his house than a plumber". Clearly nothing much has changed in the intervening 109 years! I endeavour not to conform to the sterotype of course. |
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5th Mar 2020 9:05pm |
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| OsloBlue Member Since: 14 Jul 2018 Location: Essex Posts: 823 
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You're definitely in the right here You're the client / Clients Representative you have every right to cancel if they cannot deliver. You have a job to do to get someone to provide an alarm for a school. if they cannot deliver what was agreed then they have broken a contract, even if it is a verbal agreement. The terms were that they provide the alarm on that day, and that you would pay the quoted price. Having broken this agreement or contract they have nullified it and you are within your legal rights to cancel. I'd phone them up, be frank and confront them, tell them if they can't provide a service on an agreed date then they shouldn't agree to take on or quote for that project. Also tell them that as the schools representative on these matters they should not go and subvert your authority by going to someone who cannot deal with it, and state that you're not going to use them in future, not recommend them, and in fact you will talk to other people in your position about this. I'm on IG: https://www.instagram.com/osloblue42/ Current: TD5 '110 "Lucinda" Thread here: https://www.defender2.net/forum/topic62562.html  |
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6th Mar 2020 9:06am |
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