 | Home > For Sale & Wanted > [For Sale] Momo Dark Fighter & 48 spline boss - NEW! |
 
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| camelman Member Since: 27 Feb 2013 Location: Peak District Posts: 3347  
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can you not just return it and get your money back?
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1st Oct 2018 1:02pm |
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| Jim_Bean Member Since: 10 May 2011 Location: Staffordshire / Shropshire border Posts: 613 
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Can I? Even though I've opened the box?
I'll give TMD a call and see. |
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1st Oct 2018 1:11pm |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6573 
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Consumer Contracts Regulations - replaced the better-known Distance Selling Regs
 1988 90 Td5 NAS soft top
2015 D90 XS SW |
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1st Oct 2018 1:51pm |
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| Jim_Bean Member Since: 10 May 2011 Location: Staffordshire / Shropshire border Posts: 613
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Thanks guys
I've emailed them and will see what happens. |
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1st Oct 2018 2:00pm |
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| camelman Member Since: 27 Feb 2013 Location: Peak District Posts: 3347
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You can send stuff back up to 30 days after you bought it if you don't like it / want it.
You end up paying the postage but you'd still be better off. |
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1st Oct 2018 2:08pm |
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| Jim_Bean Member Since: 10 May 2011 Location: Staffordshire / Shropshire border Posts: 613
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Reply from TMD:
Good day, Thanks for getting it contact with us, unfortunately as the item has been fitted we cannot accept this back. Best regards from Ben Digby-Clarke 
So still for sale. |
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1st Oct 2018 2:13pm |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6573
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 1988 90 Td5 NAS soft top
2015 D90 XS SW |
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1st Oct 2018 2:32pm |
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| camelman Member Since: 27 Feb 2013 Location: Peak District Posts: 3347
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If the items are undamaged, they can't really not take them back.....
Their returns policy states 14 days so you're still within that. |
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1st Oct 2018 2:36pm |
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| pj2106 Member Since: 20 Dec 2012 Location: Huntingdon AKA The Shire Posts: 1500 
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Unfortunately regardless of damage to the wheel the boss will have marks from splines when fitted well within his right to not take it back sorry to be the bearer of bad news
I gotta say I love the look keep it  a 2008 110 2.4 XS Utility (Hagrid)
2002 90 TD5 Hardtop (Sully) Sold 1998 300TDi D1 (Billy) Sold |
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1st Oct 2018 8:17pm |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6573
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I wonder how all the clothing companies manage to sell online within the consumer protection regulations then?
1988 90 Td5 NAS soft top
2015 D90 XS SW |
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2nd Oct 2018 10:12am |
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| Welshsurferdude Member Since: 23 Feb 2012 Location: Newport Posts: 2379 
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Thats real poor of TMD to not accept returns within a week in original packaging etc.
, I return items all the time in my family and no issues with anyone as long its all new tagged boxed etc. 2008 Santorini Black 110 XS USW (Sold) 2015 Discovery 4.5 Black pack Firenze red XS 2008 Corris Grey 110 XS USW (sold) 2011 Santorini Black 110 XS USW (Sold) |
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2nd Oct 2018 12:59pm |
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| Mr Fox Member Since: 10 Sep 2011 Location: green & pleasant land Posts: 1037 
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Playing the devil's advocate, TMD take it back and then sell it on to another Def2 member. That Def2 member opens the box, which is no longer factory sealed and notices some fitting marks on the wheel and/or fitting kit. Member then complains both to TMD (or any other retailer) and on the forum about the company selling used products as new. I have no doubt forum members and the purchaser would be none too impressed in that situation.
Had JB not fitted it, I would support the return it advice but the moment it is fixed to the car, I'd suggest it is no longer in the condition it was supplied. As for the clothing analogy, if you return clothes that have signs of use, the retailer will refuse a refund. Thus a similar principal. Personally, I'd have approached it the same way Jim_Bean did... if I've fitted it to my car, it is no longer new; therefore, take it on the chin and sell it as preowned, albeit nearly new. |
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2nd Oct 2018 1:47pm |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6573
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That doesn't overrule the legal rights a purchaser has under the Consumer Contracts Regulations though.
You can't try shoes on without slightly marking the soles - so they are no longer in "factory" condition. However retailers are obliged by law to allow you to send them back for any reason within the allowed timeframe. 1988 90 Td5 NAS soft top
2015 D90 XS SW |
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2nd Oct 2018 1:53pm |
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| camelman Member Since: 27 Feb 2013 Location: Peak District Posts: 3347
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Agree with Martin, it's something you effectively have to absorb as a business seller.
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2nd Oct 2018 2:05pm |
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