 | Home > Land Rover Customer Relations > 2015 Defender with Security Alarm Problems |
 
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| Knoxy Member Since: 06 May 2013 Location: The Moon Posts: 43  
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Update. Spoke to LR customer services and they have advised that there is nothing they can do and that I need to take this up with the retailer.
To be honest this is what I expected but it has been useful. My wifes Porsche Cayenne is due for a change in a couple of months and we had been toying with the idea of buying a Range Rover. Based on this response and in comparison with the level of service we get from Porsche, there is not a chance that I would buy another JLR product. |
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1st Nov 2017 10:57am |
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| Knoxy Member Since: 06 May 2013 Location: The Moon Posts: 43
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Defender sold in disgust.
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13th Nov 2017 6:35pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073 
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Sorry to hear this.
I know from experience you have to phone LR assist to get a decent car. |
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13th Nov 2017 7:52pm |
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| Knoxy Member Since: 06 May 2013 Location: The Moon Posts: 43
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Not prepared to share the full details online but both the dealer and JLR are worse than Feckin useless.
Life is way too short and I am simply not willing to put up with what I experienced. I can only hope that the widely reported quality issues being experienced across the range, the hemoraging residuals and the piles of unsold bling mobiles results in the outcome they deserve. |
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13th Nov 2017 8:24pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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This is terrible and I too have had a crap time with LR and that's partly why I sold the Heritage, although they car was fine.
I've just bought another which is 3 years old but I'll be using Promec for its servicing and I'll use a local body shop for any paint issues and take the hit myself. Your Defender set up looked FAB and am sad that you sold up. I love the Defender but also think LR customer care and the local dealership leave a lot to be desired. I couldn't even get an invite to the launch of the Ewok convertable 😂 even after buying 3 Defenders from them |
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13th Nov 2017 8:40pm |
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| legin Member Since: 22 Jul 2017 Location: Chelmsford Essex Posts: 1004 
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That how Land Rover like it ,if you can't take a bit grief they don't want punters like you,why don't you get on your hands and knees crying I WANT A LAND ROVER to your lord and master main dealer ,your just a waste of space go back to your world of BMW's and MERC's but can I come please,I've got a Jeep
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13th Nov 2017 8:41pm |
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| Knoxy Member Since: 06 May 2013 Location: The Moon Posts: 43
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Yes, Im afraid any masochistic desires I may have will be satisfied in other ways
 not by owning a late model Defender. |
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13th Nov 2017 9:01pm |
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| legin Member Since: 22 Jul 2017 Location: Chelmsford Essex Posts: 1004
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My True Passions - Air Cooled Porsche
Just seen this and yea I'm with you. |
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13th Nov 2017 9:19pm |
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| Knoxy Member Since: 06 May 2013 Location: The Moon Posts: 43
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50 years old, exquisitely engineered and a joy to work on.
Last edited by Knoxy on 16th Nov 2017 7:58am. Edited 1 time in total |
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13th Nov 2017 9:26pm |
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| macfrank Member Since: 05 Nov 2015 Location: somewhere in the north Posts: 1081  
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14th Nov 2017 11:14am |
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| Zed Member Since: 07 Oct 2017 Location: In the woods Posts: 3316 
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Did the buyer not know about the fault or just confident they could fix it? |
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14th Nov 2017 3:26pm |
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| Knoxy Member Since: 06 May 2013 Location: The Moon Posts: 43
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Sold Trade.
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14th Nov 2017 3:42pm |
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| legin Member Since: 22 Jul 2017 Location: Chelmsford Essex Posts: 1004
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Very nice early Porsche in a top retro colour.And sorry to see the 90 now gone ,mine too as let me down just as I am going away for a weeks green laneing and runs over Yorkshire moors,I too have the hate for the 90 though my Defender is in good hands.
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16th Nov 2017 7:34am |
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