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lyon99

Member Since: 05 Jun 2010
Location: Perthshire
Posts: 20

2010 Defender 110 Puma 2.4 USW Java Black

Key snapped in ignition barrel

Key has been sticky for a while told local dealer and they said just spray wd40 in it, Done this a few times and Wednesday got home pulled key out and went to lock door and found half the key was missing, So phoned land rover assistance told them what the problem was and also said i needed a vehicle with a tow bar that was fine landy picked up in the morning and went and picked up range rove sport with a tow bar but no electrics so had that for a day then they phoned and said they had a disco in with a tow bar, So went back to swap and local dealer phoned and said this was no a warranty job and told me to phone land rover assistance and they would sort it out but they said it was the dealers choice, So now they want disco back and said i would have to pay to fix defender and this would not be done until tuesday and i also told him the other issues i have with it. The bloke was a total w####r. I have a busy morning to see if i get something sorted so i do not have to pay for fixing it and get the disco fora few more day cost free.
Has any one else have this happen to them .
Lyon 110 Utility puma 2.4 2010
110 pick up 300 tdi 1998
Fendt 716 Vario

25th Feb 2011 10:56pm

110SEB

Member Since: 29 Jan 2009
Location: Essex, England
Posts: 1444

2007 Defender 110 Puma 2.4 XS CSW Java Black

Might has right. The key is part of the car. Get stroppy with your dealer and LR customer services. LR cust serv should be able to sort it for you by talking to your dealer direct.

25th Feb 2011 11:30pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5038

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

Both the ignition and key is part of the car as genuine parts.

Check the warranty booklet to see if it specifically EXCLUDES the key...they beat them with that. Mike

25th Feb 2011 11:55pm

K9F

Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey

I had my ignition barrel drivers lock, and rear door lock swapped out under warranty for EXACTLY the same reason! If they want to quip about it get them to pull the history on MAL 922W and they can see themselves!!!

If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!

26th Feb 2011 9:05am

Zagato
Site Supporter

Member Since: 08 Jan 2011
Location: Billingshurst West Sussex
Posts: 5013

The keys are rubbish, mine snapped off in the door lock. What was the solution? I sold it!

26th Feb 2011 9:27am

Lorryman100

Member Since: 01 Oct 2010
Location: Here
Posts: 2686

lyon99, would the dealer in question be Stratstones of Perth or Cupar? This is just a guess based on the total w####r quote

If so I suggest you give Morrisons of Stirling or Taggarts in Motherwell a phone call and explain the situation to them. The key and barrel are part of the vehicle and are covered under warranty. Morrisons would be the closest to you, but I use Taggarts in Motherwell and cannot fault them for warranty work, which may have something to do with the number of Landrover garages in the central belt

First thing Monday morning I would be onto LR customer services explaining the service you have received and ask them what are they going to do about it taking nothing less than the keys and locks being replaced under warranty.

26th Feb 2011 9:48am

willy eckerslike

Member Since: 15 Jun 2009
Location: North yorks
Posts: 1789

2007 Defender 110 Puma 2.4 HCPU Keswick Green

Zagato wrote:
The keys are rubbish, mine snapped off in the door lock. What was the solution? I sold it!

Why would anyone buy a broken key. Are you sure you're not from yorkshire Zagato

Original Member Pie n Pea Club.
110 HCPU Tipper

26th Feb 2011 10:14am

jav-uk

Member Since: 29 Mar 2010
Location: Shropshire
Posts: 112

2014 Defender 110 Puma 2.2 SW Alpine White

My 110 was serviced this week and the dealer changed all the locks under warranty. I only asked them to check the back door lock for corrosion and they changed the lot. I would expect the lock to be replaced if you are still in warranty.
Anyway....LRA are on there way over now to look at problem with the steering column. I wonder why

Paul

Pondering a New 90 Commercial
2020 Evoque
* 2014 110 SW JE Stage 2.
*2010 110 Utility. JE Stage 2.
*2007 110 SW
*2003 90 JE Stage 2.
*2000 90 SW

If its not leaking it ain't full.

26th Feb 2011 11:00am

Zagato
Site Supporter

Member Since: 08 Jan 2011
Location: Billingshurst West Sussex
Posts: 5013

willy eckerslike wrote:
Zagato wrote:
The keys are rubbish, mine snapped off in the door lock. What was the solution? I sold it!

Why would anyone buy a broken key. Are you sure you're not from yorkshire Zagato

No but my family are

Bradford, used to visit relatives when I was a kid. Went back about 5 years ago

I'ts not the same place anymore

parts of Bradford look like inner city London - you know what I mean!!

26th Feb 2011 12:10pm

willy eckerslike

Member Since: 15 Jun 2009
Location: North yorks
Posts: 1789

No idea I avoid what in't city London looks like, never been to the Badlands.

Original Member Pie n Pea Club.
110 HCPU Tipper

26th Feb 2011 12:40pm

lyon99

Member Since: 05 Jun 2010
Location: Perthshire
Posts: 20

Well 7 days have went by and no further forward with local LR dealership spoke to LRA and i need to pay for key and barrel and labour and hire of disco f##k nows how much this is going to come to, LRA said they will look at parts and refund me or credit me, but i do not need there f#####g credit i dont use them and do not want them to get any money from me, I have to say the disco for towing with the auto box is the way to go for trailer work when are they putting auto box in the trusty defender

. Well hope to hear from local dealership about landy soon getting tired of phoning them every day w#####s!!!.
Lyon 110 Utility puma 2.4 2010
110 pick up 300 tdi 1998
Fendt 716 Vario

2nd Mar 2011 9:38pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5038

its amazing how difficult can be when the dealers are slightly off. Mike

2nd Mar 2011 10:36pm

BigMike

Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

I wonder if Vicky Pollard drives a landrover. yeah but no but.

2nd Mar 2011 11:49pm

lyon99

Member Since: 05 Jun 2010
Location: Perthshire
Posts: 20

Spoke to dealer today new barrel is not in yet thats a week now so it will be monday by the time i get it back and had to pay £360 for disco up till now what a f#####g

take, Never taking land rover to them again i could of done it faster myself ! 110 Utility puma 2.4 2010
110 pick up 300 tdi 1998
Fendt 716 Vario

3rd Mar 2011 5:38pm

lyon99

Member Since: 05 Jun 2010
Location: Perthshire
Posts: 20

That took local LR dealer 2 weeks to replace barrel and changed all looks 2 weeks! Spoke to land rover care and there not happy with dealer as well telling them different stories each time they spoke to dealer will here finale out come by tuesday so i might get my £680 back for disco hire, There also trying to give landy free service after my wait for it but will see what else i can get out of them

.
Lyon 110 Utility puma 2.4 2010
110 pick up 300 tdi 1998
Fendt 716 Vario

10th Mar 2011 6:26pm

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