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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232   
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He is refering to what you have already got from Nanocom with your existing purchase that was made from nanocom before bbs was involved, which was basiclly nothing. because basiclly Mattia's support was always  and non existant as many already know.
At least now you will get the email support you need which as said above will get answered in english now and not broken Italian English mix if Mattia had time of could be bothered. And of course and free updates and fixes needed to the software, look at the Nanocom.it web site, you now see your EVO files in your reserved area, this is because BBS spent the time to add them for YOU where Mattia did not. Pete Last edited by bell-auto-services on 26th Jan 2011 8:10pm. Edited 2 times in total |
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26th Jan 2011 8:07pm |
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| Glynparry25 Member Since: 16 Feb 2009 Location: Miserable Midlands Posts: 3015  
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Personally I am going to be just waiting out. I can see where everyone is coming from including Colin. I think at the end of the day Colin needs to get something concrete out there- Something like a statement in LRO, LRM etc so everyone knows from day 1 where they stand (for good or worse) so that rumors are stopped. I think owners should relax a little till this statement comes out.... who knows it might state what level of support you will get, and it might be better than the 'doom and gloom' that is coming out. Unfortunatly in life you get what you pay for. If they put the unit price up it would have to reflect in the product and service. So if all the bugs are worked out quicker and the customer services are better then why not add a little on the price?.... Then again, depends how much... does anyone know what the price hike is yet? Glyn  |
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26th Jan 2011 8:08pm |
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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232
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Support via Nanocom.it email which will get answered by BBS or Mattia who ever gets their first.
He will give what he has not given before in the past as he just simply did not have time,, support to nanocom owners.
Its now ran and controlled etc etc by BBS, all new products sold made manafactured produced programmed will come from BBS in Cyprus. Also will any new projects sold under the Nanocom name. Pete |
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26th Jan 2011 8:32pm |
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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232
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Just a thought, has anyone asked Pete@nakatanenga what support he will give since he took your money as a Site Sponsor? surley he should be involved in this also since it seems a worry for some.
Pete |
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26th Jan 2011 8:36pm |
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| T1G UP Member Since: 08 Dec 2009 Location: Bath Posts: 3101  
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glad mine never turned up now!
what a mess, seem a lot of stirring going on here. i'll wait |
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26th Jan 2011 8:41pm |
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| Glynparry25 Member Since: 16 Feb 2009 Location: Miserable Midlands Posts: 3015
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Exactly- main reason why it is becoming such a big issue. Glyn |
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26th Jan 2011 8:43pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5034 
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But what is a good price. Ive heard colin say the price of his MSV isnt enough for support For me its open honest and transparency - clear comms...clear expectations for all. There is also an element of Pete @ Nakatan...he is well and truly the middle man! Mike |
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26th Jan 2011 8:53pm |
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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232
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No one has a problem if they let things be and let the business things sort them selfs out, the support will be their, the fixes if needed will be their, updates when made will be their you all really have nothing to worry about.
As i said in this thread on the 26th Dec 2010 i will eventually have some in stock my self for sale and they will be also no problem for support warranty etc etc http://www.defender2.net/forum/post49795.html#49795 I aint going to spent 3 or 4 k on tools extra to keep in stock that are out of date or not supported for my customers, i know BBS and have been a customer for over 5 years nearly from day one so i know what they will do for their customers if needed. Ive visited the offices in Cyprus to meet the staff etc etc and ive no worry at all. Pete Last edited by bell-auto-services on 26th Jan 2011 9:28pm. Edited 1 time in total |
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26th Jan 2011 8:55pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5034
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Peter i know loads of old Nanocom users who have had perfect support from Mattia Also Peter - again nothing personal...surely it should be BBS answering not you! I dont know what you "in" is on this - but again without BBS formally answering its just your comments like the rest of us[/url] Mike |
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26th Jan 2011 8:55pm |
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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232
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I reply as a forum site sponsor in the know more than anyone else apart from BBS directly, customer of both companys Nanocom and BBS, friend to the forum users, and distributor and invester in all of the above products with arround 20k GBP of stock, and im not worried, im just trying to settle all your minds that you all fear for nothing.
Pete |
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26th Jan 2011 8:59pm |
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| Glynparry25 Member Since: 16 Feb 2009 Location: Miserable Midlands Posts: 3015
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I am sure if you wrote/ rang BBS with a full list of concerns they would come back to you. You can't expect Colin to answer everyones questions on all forums around the world..... I would say over 1,000 different forums right now are asking questions with concern. I am a member of 3 forums (this one being the main) and I find it hard to keep up with them all. Glyn |
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26th Jan 2011 9:06pm |
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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232
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Glynparry25, you hit the nail on the head mate
 but i bet no one baring me has done it.
Just as i did again today to ask about the date on the notice and have done so for weeks perstering the already busy BBS staff since many of the forum got paranoide for nothing lol, and that is why i can type what i type about the support etc etc, because ive asked the horse him self and not just talked rubbish on a forum jumping to conclusion about what has gone on. As said by Glynparry25, Colin cant be expected to sit and read and post on all forums just because he reads chitter chatter it would take weeks to answer all the silly questions about this and that. Surley you are best of leaving him be and let him develope your next software update for your nanocom than forcing him to post on the forum. I know which id prefer him to be doing for my investements, and thats not talking to me answering my silly questions ive read about on the forum hehe. Id much prefer the next new update or fix for my tools and my customers tools. As i previousley said in an above post, you lot have nothing to worry about ive asked the questions, grilled for answeres, got what i needed to here and are happy.  Click image to enlarge pete PS @ MSE i did send you a pm. |
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26th Jan 2011 9:14pm |
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| BBS SPY Site Sponsor Member Since: 26 Dec 2010 Location: Limassol Posts: 45 
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I really cannot believe all the woeful crap being bandied about here. Shame on you all.
TBH i am pretty tired of hearing nothing but worry and complaint and self centered concern. I will not go into detail other than to so support Pete in his instinct, knowledge and trust in us and would advise everyone to follow suit and trust in us to always do the right thing, as he instinctively does. And all credit to him. We really could have just just totally canned the Nanocom product altogether and perhaps those bitching about support option possibilities to existing owners might yet persuade me to do so yet !!! Perhaps existing owners should consider your guaranteed support rights then !!! Otherwise you can shut the Feck up and allow me to get on with trying to make the support level you used to have, ie sending an e-mail and hoping you got a reply, and hoping the guy behind Nanocom, Mattia might some day get enough time to work on bug fixes and post up new software for all, workable last month, you would have been lucky to get any response at all to an E-mail to support@nanocom.it but today any one of half a dozen BBS staff will respond almost instantly. Is that not an improvement for every owner ??? |
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26th Jan 2011 9:46pm |
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| nakatanenga Member Since: 12 Nov 2010 Location: Neumarkt Posts: 546 
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@pete BAS: why so agressive? We are trying our best to give support to our customers. We were hit in the middle of the face by the management changes so we could not reorder stock and fullfill all orders. Is that my fault?
Or is it my fault that existing customers have problems to register units? I don't think so. I believe we on't know each other from face to face but that could help to clear some issues you seem to have with me. WANTED: SII or SIII in max 1.5k |
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26th Jan 2011 9:48pm |
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