BBS SPY wrote:

Much calmer this morning thanks, and i have decided to simply ignore the obvious stirrers altogether.

Had a long think and I have decided to simply close the BBS technical support forum section we created for the NANOCOM altogether.

All support will now be provided soley via the origional method (Support@nanocom.it) and the reserved area for downloading upgrades etc as per origional expectation.

Technical Support will be provided as best we are able to all NANOCOM owners, old and new.

Re the massive price hike, its no secret, as it is for sale on our shop for anyone who wants to look, it went up by a staggering 23 Euro, which interestingly is almost the same as the 10% discount we offer to established forum members of this board. Buy a a few and they actually come much cheaper than before. I have also added expansion options in the form of additional model unlock codes.

further assumption that i will somehow change the system to be vin locked is also completely unfounded as is the assumption that i would not provide future developments for the product.

Colin

It seemed to take a lot to get there (as it always does) but thats all I personally needed to hear from Day one.

What your vision was, how you were going to do it, what your thoughts were and how you were going to honour and support customers.

For that clarity (and in the hope of future clarity) im now considering (as in i will in the next few months) getting the TD5 module.

So for the good communication, strategy, support for the future and importantly respecting (without any escalation) your past customers - you will get some more cash and custom from me in the future.

Pete - ill probably look to get this through you when im ready - always had a lot of time for you as a business man  Mike

pom wrote:

Nanocom has now been removed from the BBS shop? I'm sure I saw it on the BBS site yesterday?

Not sure where you can buy them from now as there is no eshop on the Italian nanocom website.

confused

Pom

pom wrote:

Nanocom has now been removed from the BBS shop? I'm sure I saw it on the BBS site yesterday?

Not sure where you can buy them from now as there is no eshop on the Italian nanocom website.

confused

Pom

Look under the Blackbox basic bits tab......

BigMike wrote:

Just so I understand, the product can be bought from BBS, but the support comes from Nanocom.it?

Presumably under that scenerio there is a contract between BBS and Nanocom to provide support to purchasers of the unit, and the terms of that support are included in the detail by BBS to a potential buyer?

What I still can't fathom is why in the face of many questions and supposition (due to lack of information) that BBS tells people to "feck off" and accusations of "stirring" are made rather than just saying "sorry guys, should have been clearer, here's the deal, hope this answers the questions". It's totally unprofessional.

Quote:

This thread has not had a (lack of information) its had lack of trust,

Never a truer word spoken Pete

In support of Petes comment:
Sorry Bigmike but you have absolutely and unreservedly mis quoted me as i clearly said feck up not feck off. perhaps you would now explain your mis quoting me or otherwise accept that you have intentionally or otherwise mis quoted me and now owe me an apology i seriously doubt you have the guts to give.

BBS SPY wrote:

Quote:

This thread has not had a (lack of information) its had lack of trust,

Never a truer word spoken Pete

In support of Petes comment:
Sorry Bigmike but you have absolutely and unreservedly mis quoted me as i clearly said feck up not feck off. perhaps you would now explain your mis quoting me or otherwise accept that you have intentionally or otherwise mis quoted me and now owe me an apology i seriously doubt you have the guts to give.

Semantics. The intent was there either way with the use of the (totally unprofessional and unneccessary) term. You seem to think that as a supplier it's ok to behave in this way. What you fail to understand is that enthusiasts want people like you to succeed, and will forgive a lot. Support and a willingness to listen goes a heck of a long way in terms of selling any product, no more so in the market in which you're in. This is a public forum, searchable by anyone; prospective customer, current customer, you name it. Google will not be your friend in this regard. And I love how you get uppity over being called over your use of the term "feck" when you don't seem at all concerned about being labelled unprofessional

You have only done yourself and your business damage with your posts which are there for all to see. I wish you luck, since as far as future business is concerned based on your reactions and attitude, you'll need it.

BigMike wrote:

Black Box Solutions
There's been a lot of talk recently about Nanocom, but what about the BBS product? Does it give the code and the actual fault? Or do you have to have the DG special paper file with you to look up the fault? What are the main differences between the units?

Ok to get back onto the original post What are the main differences between the MSV-2 Extreme and the nanocom? Anybody own a msv-2 for a Puma? The reason I ask is that LR's diagnostics don't seem to show the same faults as the nanocom shows. Is this the same with the msv-2? I think it's time for me to purchase another diagnostic system to benchmark against the nanocom to see if they both read the same faults and show the same readings in the other modules. And does anybody have the Hawkeye for the Puma? As your input would be appreciated in helping me to decide.

Also, please could the replies be about the tools and not issues with the owners/suppliers/support etc. Cheers