 | Home > Puma (Tdci) > Warranty Question |
 
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626   
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Mike,if they replaced anything under warranty and it failed the day after your warranty had ran out your on your own mate....Its
 i know but this is the way they work... as you say if they done the job correctly in the first place you would not be in this situation...I've had a similar problem with them over my slave cylinder they did agree to go halves with me... but it was still cheaper for me to use my independent and pay full price than go halves with then ? NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY |
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11th Jan 2011 8:24pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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no they would warranty it for at least a year, they would have to, and its what most dealers do with major parts. they cant just say "HA! one day of warranty!" and blow a big raspberry at you |
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11th Jan 2011 8:31pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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no they cant do that. you are still covered under the sale and supply of goods act anyway, and no dealer will say you have one day of warranty, we re not guaranteeing this, they just wouldnt, and any that try that are taking you for a ride. |
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11th Jan 2011 8:33pm |
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626
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Mike give your dealer a bell or customer service a bell and ask what there policy is.....you will find that they will tell you that the parts that are fitted under warranty are there parts and only last the duration of your warranty
 NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY |
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11th Jan 2011 8:52pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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if thats the case it would never stand up. seriously.
if you had a warranty claim on the final day of your warranty, they fitted new parts and the next day they failed again, the dealer is not going to say to you sorry mate! if they did i d have them in court before you could say "DISASTROUS publicity" |
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11th Jan 2011 8:58pm |
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626
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Mike it has happened to me...to save the argument give customer service a bell and inquire
Let us know how you get on Edit.... you will get told as well that if that is the case that the warranty would last forever thats why it only lasts the length of the warranty NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY Last edited by fekete on 11th Jan 2011 9:10pm. Edited 1 time in total |
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11th Jan 2011 9:00pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059 
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Ill just go higher than customer services if the fault pops back up - i dont mess any more!
The point is no part was replaced - but i was told it was (and its actually 2 faults) If the fault returns ill let you know how i get on. Mike Last edited by mse on 11th Jan 2011 9:15pm. Edited 1 time in total |
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11th Jan 2011 9:10pm |
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626
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Good luck Mike i hope you get it sorted
NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY |
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11th Jan 2011 9:11pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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We will see if the fault reoccurs or if i fixed it, but if not Mike |
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11th Jan 2011 9:15pm |
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| alantd Member Since: 14 Dec 2008 Location: Northamptonshire Posts: 1513 
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I guess if they can show that they really DID fix it then you're unlucky (if, for example the pathetic light surrounds were replaced under warranty and then rusted again six months later - which they will).
However, if it's a more complicated fault and it clearly hasn't been properly (and sustainably) fixed then it should still be covered. My front heated screen STILL has a 3" strip right in front of my eyes that doesn't work. Every time it's been into the dealer in the last 18 months they've "done a resistivity test and shown that it works". However, the fact that it clearly doesn't seems to have passed them by. However, the fault is logged, even though i'm out of warranty. I logged an issue with my clutch just before the warranty expired. They didn't have a chance to investigate but they've told me that it was entered into the system before the expiration date so I can bring it in any time (I'm guessing that offer will expire after a couple of months). One that started out as a 2.4 TDCi 110 XS + New Defender 110 First Edition |
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11th Jan 2011 10:27pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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For this...this is a new part job that clearly hasnt been fitted and the identical logged fault Mike
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11th Jan 2011 10:36pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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For this...this is a new part job that clearly hasnt been fitted and the identical logged fault Mike
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11th Jan 2011 10:36pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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it would come under "unreasonable" in terms of contract law. You remain covered by law, no matter what LR says. Their T&Cs cant override the law. Granted if it was 18 months later you'd struggle, but a part replaced in the last weeks of warranty which then failed a week out of warranty, you'd be ok. if LR said no, I'd have taken them to a small claims court. If this ever happens to me then I will most definitely let you know what happens  |
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11th Jan 2011 10:36pm |
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626
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Alan your right if you log a fault before the warranty runs out and they don't fix it in your warranty time you are still covered. NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY
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11th Jan 2011 10:38pm |
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