 | Home > Puma (Tdci) > Warranty Question |
 
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626   
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No
 but get in touch with customer service and they may help ? NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY |
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11th Jan 2011 1:18pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059 
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Thanks mate
I have a contact a little higher up i may have to contact then...im f'ing peed off with dealers not doing what you ask/tell them, because they "know best" when actually my dogs could do a better job and are probably more trained    .
How many times do you go in...say x is a problem...get fobbed off or they say "yes" go away and it will be fixed...then do less than the minimum, stroke it like they would a cat and rely on it not re-appearing or that they fixed it by mistake. (and by fixed i think they mean reset)...and then MISS something off so again not doing the full job 
Ill see if the faults reappear...but i expressly told them about 2 and if i can work out what the problem is - they should be able to fix it...there is only one thing i dont like - and thats being lied to - i dont even care someone doesnt like me/agree...say it move on - but to lie it drives me up the wall!!!!!! Rant over Mike |
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11th Jan 2011 1:26pm |
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| Allan Member Since: 09 Sep 2009 Location: Perth Posts: 166  
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You know God? Ive tried on bended knees, tried the Rabbi, the Priest, many dealers and still all I hear is
!!!! Please let me know if God drives a Puma and gives a about quality control when they build these things and I will admit God is an English man  .
Allan |
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11th Jan 2011 2:04pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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despite what any warranty says, parts and installation must be "fit for purpose". if you have something replaced in the last few months of waranty, and it then goes wrong within say, 12 months of warranty ending, you would still have recourse to the dealer. if they tried to fob you off with "out of warranty, sorry" you would go back with the "fit for purpose" phrase and go from there, getting trading standards involved if required.
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11th Jan 2011 2:04pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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Thanks guys...i wont get into God (unless you want - in a positive way incidently) but no, i have an official, customer given (eg not staff given) contact who is above customer care.
The problem is these are faults or quirks that pop up - they will reset the code or maybe cable tie something, then say "its fixed" when actually they have just delayed the problem...a bit like packing grease into something instead of replacing the part...when the grease wears out the fault returns. But BigMike - on parts thats my understanding. Mike |
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11th Jan 2011 2:10pm |
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| Allan Member Since: 09 Sep 2009 Location: Perth Posts: 166
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Only joking re God, I know how you feel, a higher power is needed. I have a 4000km round trip holiday in May, towing a boat and all the gear and I am at the stage that I may take the wifes TD5 90 because the Puma just dosen't feel right. When I get in the 90 I know it will start, the puma, I hold my breath. If the Puma stuffs my holiday its gone. I have a good dealer here in Perth, its the vehicle thats the problem. Allan |
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11th Jan 2011 2:21pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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Dont get me wrong - i love the puma...its gets a bad name due to the ineptitude of dealers.
It was on one of my holidays that the dealer said "fixed that replaced the gasket etc"...i said did you replace the pump..."yes all done"...north scotland identifies that the 3 days it spent at the dealer = an engine clean not actually fitting the replacement part for a known issue - 10 days wasted of which 3 were to and from dealer, 2 in any old hire car from LRA, then 2 in a nice LR followed by 1 without anything and the rest with it back... Ill see if the problem(s) re-appear, but i dread if it does. Mike |
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11th Jan 2011 2:46pm |
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| Allan Member Since: 09 Sep 2009 Location: Perth Posts: 166
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I am on my 3rd clutch in 20000km. I bought the TD5 90 for the wife with 60000km on the clock 12 months ago, today it went in for a service, thats it. Its so reliable. Thursday my SVX goes in, again, this time with an alarm problem, it never ends.
Allan |
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11th Jan 2011 2:53pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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what i do is take it to an independent land rover guy near where I live, get him to look at it and tell me the problem if i dont know myself, then go to the dealer and tell them the exact issue. i give matey down the road other work so he's happy to do it. that way i know for sure that he's right and the dealer has to fix the problem.
i did this with my radious arm bushes when LR said there was no problem, i knew there was, he confirmed it, and he even came with me to the dealer and explained to the service manager when it was on the ramp. there was nothing they could do but to agree and fix it. |
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11th Jan 2011 3:25pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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Ive been there...but even with a known problem (supported by the Tech Bulletin), an exact description and me telling them what they need to do the messed up...to the point where i had to spray the bolt yellow and write on the prop shaft THIS ONE in white paint
So you are right...but they can still do it. Its not the car its the dealer and ive told this to Land Rover many times...Now Jag dealers its a different world, which i dont get. Mike |
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11th Jan 2011 3:30pm |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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go to a different dealer then?. i dont use my local dealer, total rubbish, i go to Hillendale, who are professional, quick, listen and all round are v good.
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11th Jan 2011 3:32pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5059
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I did...but when a task is warrantied - its the dealer who did the work who have to repair it again (trust me i got into a massive arguement) eventually i changed, but then they new one whilst good is still a main dealer - hence this problem. Mike |
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11th Jan 2011 4:47pm |
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| The Boy Member Since: 28 Aug 2008 Location: East Northants Posts: 1459 
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Mike I feel your pain mate. Don't know if you remember all the problems I had with my first puma but both customer service and dealers were useless. The dealers simply did not know what they were talking about and had no idea how to fix the issues. My 110 had to be recovered maybe 15 times and was in the dealers more than I had it. I got so many lies and tried many dealers to see if that changed anything but sadly it didn't. Though Marshalls of Bedford were by far the best. After every time it broke down or was in the dealers I wrote a letter to both the dealers and LR customer service, I also kept a diary of every thing including telephone calls with LRCS with names. After 18 months of banging my head against the wall I wrote to the top man, enclosed all the letters I had sent and kept a log of the requested replies which added up to 2 . I also sent copies of my diary. I sent the letter on a Wednesday morning registered and at 1430 hrs the next days I had a manager from Gaydon on the phone and three months later I had another 110. I did need to supply proof of previous land rover ownership which was not hard so I sent about 25 years worth and magazine cuttings and articles.
Like I said I feel your pain. |
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11th Jan 2011 6:56pm |
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| fekete Member Since: 24 Dec 2008 Location: Here on the other end of the computer Posts: 3626
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Mike say you get a new engine the day before your warranty runs out that means you have one day of warranty on that New Engine ? I've been through this with the dealer and customer service NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY |
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11th Jan 2011 7:18pm |
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