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Johnikgriff

Member Since: 08 Mar 2014
Location: Chester
Posts: 110

2009 Defender 110 Puma 2.4 XS CSW Zambezi Silver

Landmark insurance problem

Called my insurance company (Lancaster) today around lunchtime to swap my insurance over to my new Landmark I'm gettin tomorrow.

Nice lady couldn't find my reg on the system (to be expected as it only got registered yesterday) and can't find the Landmark on the system. But not to worry they speak to whoever and have it sorted by 4 and not to worry.

4:30, no call so phoned back. Guy from different department and the other lot are busy so he emailed them to call me.

6:30, nothing, so called back. Message saying I'll be on hold for a short time. Anyway 34 minute later they answer. Now it's "can't find it so won't cover it", you can cancel, but as your so far in you can't have any money back..... Can I speak to somebody, yes we'll transfer.... Cut off. Now closed.

Very very frustrated as I can't seem to find anyway to get a quote online and everywhere is closed.

I WANT MY NEW CAR AND I WANT TO THROW MY TEDDY AROUND.......

2nd Dec 2015 7:54pm

LR90XS2011

Member Since: 05 Apr 2011
Location: bickenhill
Posts: 3650

2011 Defender 90 Puma 2.4 XS CSW Galway Green

dealers will normally insure it free of charge for a week, mine did for a normal XS although a few years ago DEFENDER 90 TDCI XS,

I hope everyone is well and your land rovers make you happy

2nd Dec 2015 7:56pm

apt100

Member Since: 05 Mar 2015
Location: Derbyshire
Posts: 1547

2016 Defender 90 Puma 2.2 XS CSW Aintree Green

mentioned before recently... http://www.defender2.net/forum/topic41315.html

(as above can you get 7 day free LR insurance to get you going?)

2nd Dec 2015 7:59pm

Johnikgriff

Member Since: 08 Mar 2014
Location: Chester
Posts: 110

Thx

I was to frustrated (lazy) to do a search for similar.

Hopefully they will sort me out with 7 days insurance (I hope it a quick job).

2nd Dec 2015 8:05pm

dorsetsmith

Member Since: 30 Oct 2011
Location: South West
Posts: 4554

keep at them as soon as they open tomorrow

2nd Dec 2015 8:06pm

WhiskyJackR

Member Since: 25 Nov 2014
Location: Lizard
Posts: 159

Is it any wonder that insurers are perceived as difficult to deal with. It's like they're on automatic, the first response is the last response. Wouldn't it be great if they were open to discuss something like this, wherein the vehicle is a new model and just registered. They could call the dealer for verification, be pro-active, I'll pinch myself and wake up in a moment.

Now if I could just locate that emoticon of the ostrich with it's head buried firmly in the sand I would have a good finish Any farther South and I'll need to trade the Defender in for a Landing Craft

2nd Dec 2015 8:19pm

YOLO110

Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1646

Who are people using to insure the Heritage editions please?

Will I encounter a similar problem??

YOLO... You Only Live Once...

2nd Dec 2015 10:34pm

Johnikgriff

Member Since: 08 Mar 2014
Location: Chester
Posts: 110

I think you'll be okay with a Heritage.

The landmark doesn't seem to exist (they couldn't even find it on the Landrover site) in the insurance world.

3rd Dec 2015 9:12am

dorsetsmith

Member Since: 30 Oct 2011
Location: South West
Posts: 4554

i had the same problem with my pick up on there database to is HT but it has never been converted two owners V5 shown as pick up, you not alone with insurance problems

keep up keep up

3rd Dec 2015 9:37am

Johnikgriff

Member Since: 08 Mar 2014
Location: Chester
Posts: 110

Landrover have come through with the free 7 days insurance, so I can go and pick my teddy up.

Just need to find somebody to insure it in the next week.

3rd Dec 2015 9:39am

dorsetsmith

Member Since: 30 Oct 2011
Location: South West
Posts: 4554

silly question if Landrover can insurance 7 day can they insurance 12 month ?

3rd Dec 2015 9:47am

Johnikgriff

Member Since: 08 Mar 2014
Location: Chester
Posts: 110

Tbh I think that's the first thing they'll offer, although I dread to think of the cost.

3rd Dec 2015 9:54am

LEZ

Member Since: 22 Oct 2015
Location: London
Posts: 167

As per my other topic post re insurance - Swinton, A-Plan and Saga all offered to insure my Landmark as an XS with an insurance note stating that it was a Landmark spec. All the quotes were decent, with no increase above the standard XS price.

3rd Dec 2015 11:05am

Tim W

Member Since: 01 Apr 2014
Location: North West
Posts: 13

1995 Defender 90 300 Tdi HT Alpine White

Hello John,

This all sounds like a bit of a pain!

However;

This sort of thing happens all the time. Diligent customers such as yourself are early to sort out their insurance prior to your collection of their car. However, the vehicle is usually only taxed on the day of collection. Insurance companies generally just pop the reg in, and if nothing comes up, the car doesn't exist so see ya later!

I would be willing to bet that if you call you insurance company again a few days after delivery, they will be able to pull your car across from the database. You can always insure your car with the Land Rover insurance.... But in my experience this often isn't the cheapest option.

Also I don't know if you've seen my other thread, but there are some scrotes currently active in Cheshire so take care with it!

3rd Dec 2015 12:30pm

Johnikgriff

Member Since: 08 Mar 2014
Location: Chester
Posts: 110

I'm sure your right Tim

Thanks again for sorting it.

I'm happier now.

Click image to enlarge

3rd Dec 2015 1:27pm

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