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shaggydog



Member Since: 12 Aug 2012
Location: Kent
Posts: 3347
United Kingdom 1991 Defender 110 200 Tdi USW Arles Blue
Eurotunnel Booking Issue - thinks a defender is under 1.8m?
Hi guys

Me and miss Shaggydog are trying to book our eurotunnel tickets for our holiday this year.

When we put in the details for our 110 it comes up as "vehicle is under 1.8m" which is of course rubbish.

If I put in my 200Tdi details it comes in as over 1.8m but the Td5 comes in as under 1.8- which it isn't. It wont allow us to proceed with the booking until we put in a reg.

Has anyone had this issue before?

How do you solve it? Running Restoration Thread http://www.defender2.net/forum/post323197.html#323197

Self confessed mileage hunter Very Happy
Post #455956 17th Sep 2015 8:50pm
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Rallymental



Member Since: 17 Aug 2015
Location: The Garden of England
Posts: 468
United Kingdom 2015 Defender 110 Puma 2.2 XS CSW Santorini Black
I think you have to phone them and they can manually input it. Don't be tempted to let it go through at the lower height as they can measure you when you get there and then charge a fortune for the change.
Post #455959 17th Sep 2015 8:54pm
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shaggydog



Member Since: 12 Aug 2012
Location: Kent
Posts: 3347
United Kingdom 1991 Defender 110 200 Tdi USW Arles Blue
Thats what we thought.

We have done it for now as vehicle over 1.8m with a roof rack/bikes just in case.

Just a bit annoying really as eurotunnel has always been really good otherwise.

Will ring tomorrow to confirm details Running Restoration Thread http://www.defender2.net/forum/post323197.html#323197

Self confessed mileage hunter Very Happy
Post #455961 17th Sep 2015 8:57pm
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Laurie



Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897
England 2005 Defender 90 Td5 XS CSW Bonatti Grey
Are you using......
https://www.eurotunnel.com/book/FareFinder/(1) 
Post #455982 18th Sep 2015 12:03am
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tookaphotoof



Member Since: 18 Mar 2013
Location: dordrecht
Posts: 1279
Netherlands 2013 Defender 130 Puma 2.2 HCPU Santorini Black
I always type in my nummer plate and always add roof rack to it, although I don't have one.
Never had a problem with being charged extra.
Post #456002 18th Sep 2015 6:26am
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shaggydog



Member Since: 12 Aug 2012
Location: Kent
Posts: 3347
United Kingdom 1991 Defender 110 200 Tdi USW Arles Blue
I have been told by Miss Shaggydog that "its fine, I will ring them myself and confirm it"

I think I'm in trouble, I'm not sure, but ether way phone call has cleared it all up.

As a reference for anyone in future because the system relies on Land Rover having put the correct information into a system if you get the same message I did, give them a ring and they will sort it out over the phone Thumbs Up Running Restoration Thread http://www.defender2.net/forum/post323197.html#323197

Self confessed mileage hunter Very Happy
Post #456054 18th Sep 2015 11:37am
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