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Home > Land Rover Customer Relations > Ordered 110 - now dealer says Factory forcing extra features
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El Rey



Member Since: 25 Aug 2015
Location: Gunbarrel Highway
Posts: 60
Australia 
Have just been contacted by the senior salesman at the dealer, who says that this is the situation:

All the Land Rovers allocated to Australia were already sold out at some time prior to me ordering mine.

The salesman I dealt with is new and didn't know that there was a dictate (from who I forgot to ask) that when a few more were allowed to be added recently, they now had to include this 'Runout Pack'.

Hence this wasn't explained to me and wasn't on the contract.

Now, I have the choice of either accepting this pack, or pulling out of the contract - because the vehicle must come with the extras.

Will ponder overnight what I want to do, but not feeling good about this deal right now.
Post #449585 27th Aug 2015 7:06am
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JR



Member Since: 07 Dec 2012
Location: Auchtermuchty
Posts: 532
Scotland 1984 Defender 90 200 Tdi SW Coniston Green
Given you would have a spec list with your order from last week, I'd try the "Breach of Contract" route and see where it takes you.....
Post #449586 27th Aug 2015 7:06am
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El Rey



Member Since: 25 Aug 2015
Location: Gunbarrel Highway
Posts: 60
Australia 
I'm thinking about it, but I'm not sure whether legal fees and ill will from the dealer when I show up for servicing would exceed the $5000+ that this bloody 'Runout Pack' is going to cost.
Post #449588 27th Aug 2015 7:10am
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El Rey



Member Since: 25 Aug 2015
Location: Gunbarrel Highway
Posts: 60
Australia 
UPDATE:

I never heard from Land Rover Australia about my problems.

I cancelled the order with the first dealer, who didn't bat an eyelid,
and with the help of a dedicated Land Rover owner, placed an order
with another dealer for the exact same spec.

The new dealer didn't try to force a 'Runout Pack' on me, and in fact
gave me a better deal than the first one. They have been nothing
but professional and straightforward to deal with.

But at the end of the day, it is solely due to a supportive band
of Land Rover owners in Australia that I've been able to move forward.
Post #450565 30th Aug 2015 11:10am
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m33ufo



Member Since: 19 Jan 2008
Location: Cardiff
Posts: 1150
Wales 
Congratulations. Please you got what you wanted.
Post #451205 1st Sep 2015 8:23pm
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