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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
LandRover Assistance (or the lack of)
So my doors won't open when I use the remote fob, instead I get a loud creeching noise from all the doors and they remain locked. After 10 mins it decides to let me but the vehicle is now immobilized. I can't use the key to get in either as the lock seems jammed. I call LandRover assist at 1430 and they tell me that a LR technician will be with me between 1800 and 2000 this evening. I then get a call at 1700 telling me there technician has just finished a job and now much go to another job before getting to me. The other job is 3 hours from my location and the technician has to be finished by 2000 when he knocks off for the day. No other technicians available until morning, but we can send the AA to you. Explain that I need to get to work in the morning in the Defender and he asks me how flexible work are in letting me start late! So the vehicle sits on my drive immobilized. A £32,000 lump of metal that I can't use. Is this really the service I paid for?

"Mountain passes. Rocky tracks. The school run. If you and your Land Rover are ever stuck, Land Rover Assistance will send an expert technician out to find you. If the problem can’t be fixed there and then, we’ll take your vehicle to the nearest Approved Service Centre or one near your home. Your choice."

The above is from the LR Assist webpage. So what happened LR, perhaps someone can enlighten me please?
Post #367308 26th Oct 2014 6:07pm
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mk1collector



Member Since: 17 Sep 2009
Location: West Yorkshire
Posts: 6769

England 2004 Defender 110 Td5 CSW Bonatti Grey
Spray some wd40 in the lock barrel and turn it back and forth for a minute or two until it releases then try the fob. If it still doesn't unlock use the key to open the door and the fob will have still turned off the immobiliser so it should still be drive able then when you get to your destination lock with the key.
Post #367311 26th Oct 2014 6:13pm
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YeomanOfTheBar



Member Since: 04 Nov 2012
Location: North Notts
Posts: 206

United Kingdom 2013 Defender 110 Puma 2.2 DCPU Santorini Black
Maybe get back on to them and say you need a vehicle providing for tomorrow. Had a similar one when mine broke down (the first time Sad) - was a Sunday, the LR Assist guy came out around lunchtime, his fix didn't hold and was on my way down the M5 at around 1800 when it went again. As well as recovering the vehicle, because I needed to travel the next day, they delivered a hire car that night (a FFRR Very Happy) which arrived around 2230. 2013 Defender 110 XS DCPU
2016 Ford Mustang 5.0 V8
Post #367370 26th Oct 2014 8:41pm
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

United Kingdom 
Hi borderterrier

Sorry to hear of what has gone on with your recent Land Rover Assistance callout. I would be happy to look into this for you if you are able to send me a PM detailing:

Your full name
Contact telephone number
email address
Vehicle reg
last 6 of the VIN

Once I have received this I will be more than happy to investigate this further.

Regards

Ryan
Post #367533 27th Oct 2014 3:35pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
You got to love LR. Suggesting that the LED festoon bulbs in the interior lights is causing the central locking to malfunction! I feel a battle coming on!
Post #367770 28th Oct 2014 2:26pm
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Dave-H



Member Since: 08 Feb 2011
Location: Surrey
Posts: 1507

England 2007 Defender 90 Puma 2.4 HT Tonga Green
Hundreds [If not Thousands] of us have fitted LED replacements into the interior lights without any issue whatsoever lol ..... Laughing

Mine been done for over 5 years ... Rolling Eyes Guns and Landrovers .... anything else is irrelevant.
Post #367791 28th Oct 2014 4:22pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
New central locking control module and 5 x door actuators fitted under warranty. Very Happy
Post #368289 30th Oct 2014 2:56pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
So, my Defender went into the dealers again on Saturday. Same problem, vehicle stands for 3 days and there is not enough juice to crank the engine over. Tested 3 times now by LRA and the AA. Battery appears to be fine and there is nothing drawing any power. AA bloke reckons a charging problem. LRA think the start of a dodgy battery. Dealer wonders if he washed his socks tonight would they be dry by morning Rolling Eyes Any thoughts guys?
Post #372239 17th Nov 2014 6:23pm
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K9F



Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey
Border this from your description is now a different problem to the original? You can now get in but it won't crank?

Here is a recent thread that may be worth a look.

http://www.defender2.net/forum/topic32771.html?highlight=start If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!
Post #372271 17th Nov 2014 8:18pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
Sorry I should have been clearer. Initial problem was flat battery which then somehow led to a central locking fault. Since then the CL works ok but the battery is flat. Dealer is clutching at straws suggesting Scanguage and LED interior lights! I reckon the battery is on the way out, but they won't change it as the battery tester says the battery is fine. They will keep getting it back until it's fixed. It will be costing JLR a fortune in hire cars from Enterprise. Pity no one looks at the holistic costs!
Post #372279 17th Nov 2014 8:33pm
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GUM97



Member Since: 05 Feb 2012
Location: Cheshire
Posts: 3555

United Kingdom 1997 Defender 90 300 Tdi HT Stornoway Grey
Sounds like a power distribution fault to me, perhaps even BMS. Have you asked them what DTC's are coming up? An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948"
Post #372283 17th Nov 2014 8:37pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
I thought BMS. Only one code showing P065b. Generator control circuit range/performance.
Post #372288 17th Nov 2014 8:41pm
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K9F



Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey
Could they or are they doing a load capacity test on the battery? What sort of tester are they using? I have a Clarke tester for that very purpose, crank the resistance up to three times the ampere rating of the battery and ensure the battery copes with the load for a specific time. Smells like a toaster afterwards due to the heat generated from the loading.

https://www.machinemart.co.uk/shop/product...ery-tester If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!
Post #372291 17th Nov 2014 8:52pm
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GUM97



Member Since: 05 Feb 2012
Location: Cheshire
Posts: 3555

United Kingdom 1997 Defender 90 300 Tdi HT Stornoway Grey
The main dealer will be using the standard JLR equipment EXP-1080 battery tester. It's a clever bit of kit, but it has limitations! What the battery tester says, goes! If it says it's a good battery after a test, it won't be replaced, simple as! That's JLR for you! An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948"
Post #372295 17th Nov 2014 9:06pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
They have got one more chance to sort it, then I go to DEFCON 5!
Post #372299 17th Nov 2014 9:12pm
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