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Home > Land Rover Customer Relations > Appalling Set of Events - Warranty Work & Courtesy Car
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Rick81



Member Since: 08 Sep 2013
Location: Wiltshire
Posts: 108
United Kingdom 2011 Defender 130 Puma 2.4 HCPU Galway Green
My own experience from start to finish is very poor, I passed my test in a 90 and since than have owned 11 defenders, when I went to buy the last I was treated like s**t to such an extent that I bought it from a specialist (not just by one franchised dealer). I have had issues and on occasion the right noises are made but the result is the same total don't-give-a-toss attitude! but who are the idiots? Oh yes - we are, we keep buying them.......... We know the standard of service we will get - a short trawl through this and many other forums will provide the same story over and over again with Mike and his ilk telling us "this shouldn't have happened" but it does, again and again and again, and we still buy them, nothing changes - we keep spending our money, they keep taking it off us and treating us like s**t............. Will I buy another? My wife has already vetoed the idea of a freelander or RRS - why? Coz we currently were told our new 110 would be with us "end of June, early July" no sign of it yet- updates? Have to chase them and get treated like s**t by the dealers who have had our money since April...... Walk into the Isuzu garage and wow! They work on a Sunday!!! They can give a delivery date! they treat you like you exist! But agin, will Land Rover change and suddenly give a toss about there defender customers? Of corse not, there are plenty of FL, FFR, RRS, RRE and Discovery customers to provide more income and as I have said before - we keep buying them!
Post #349554 4th Aug 2014 10:06pm
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ZeDefender



Member Since: 15 Sep 2011
Location: Munich
Posts: 4731
Germany 2011 Defender 110 Puma 2.4 SW Baltic Blue
It's the same in Germany Sad

Shortly after I bought mine (from Köln) I needed warranty work done...
Avalon Premium Cars in Munich (the only warranty-approved JLR dealer near here) were useless and treated me like crap. They wouldn't give me any kind of loan car "because there was public transport nearby" - but they didn't offer a train ticket either Evil or Very Mad and they Censored up repeatedly.
So I changed to Auto Kohler in Landsberg. Sure, they are an hour away but they were always polite, helpful (even "generous") and did good work. They always offered me a loan car or bus/train tickets and treated me with respect Thumbs Up
It was like night and day!
Now the 110 is out of warranty, I use the local Indie who seems very competent (but still expensive).

It shouldn't be like this but I guess it's human nature. It depends where you go and who you get on the day Rolling Eyes Tell someone you love them today because life is short.
But shout it at them in German because life is also terrifying and confusing...
Post #349572 5th Aug 2014 5:42am
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guy.cashmore



Member Since: 06 Dec 2013
Location: Cornwall
Posts: 17
United Kingdom 2013 Defender 90 Puma 2.2 HT Tamar Blue
Unfortunately when you live on a peninsula like me, we only have one dealer and no choice in the matter. That dealer (Carrs of Truro in my case) can give absolutely terrible service, forever, and survive because the customers don't have any other choice if they want to own a modern LR. 5 Land Rovers and a Corsa!
Post #349942 6th Aug 2014 2:42pm
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22900013A



Member Since: 23 Dec 2010
Location: Oxfordshire
Posts: 3150
United Kingdom 2011 Defender 110 Puma 2.4 USW Keswick Green
This is why I just follow Jeremy & James - that way I know someone who cares is keeping an eye out, and why I am using a dealer who are now an hour and a half away. 2011 110 USW
1973 Series III 1-Ton
1972 Series III 1-Ton Cherrypicker
1969 IIA 1-Ton
1966 IIA 88"
Post #350027 6th Aug 2014 9:05pm
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Busboy



Member Since: 23 Jan 2012
Location: West London
Posts: 182
United Kingdom 2011 Defender 110 Puma 2.4 XS CSW Santorini Black
Thumbs Up For Jeremy he's been great in sorting my motor out prior to the warranty expiring. and believe me i've been a right pain because i was trying to get a new car standard without spending nou'wt Embarassed Embarassed Embarassed Steve
Post #350199 7th Aug 2014 7:14pm
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