 | Home > Land Rover Customer Relations > Treated like a piece of poo.. |
 
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| bear100 Member Since: 22 Mar 2010 Location: South Wales Posts: 1913   
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 terrible mate, ratstones down my way are the same  2016 Range Rover Autobiography 4.4 TDV8
2010 110 XS Utility 2.4TDCI 2010 Range Rover Sport TDV8 (gone) 2007 Discovery HSE TDV6 (gone) 1993 110 csw 200 tdi (gone) 1994 90 HT 300 tdi (gone) 1994 discovery 300tdi (gone) 90 hybrid 3.5 v8 (gone) Range rover bobtail 3.5 v8 (gone) |
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8th Jul 2014 8:46pm |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677  
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They are she-ite over the whole dealer network.
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8th Jul 2014 9:08pm |
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| RED-DOT Member Since: 29 Jun 2009 Location: stirling Posts: 2363 
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Nearly two years and the claim is open but unresolved... Grrr 2008 RS4 gone, 123d M Sport, and a Puma 90 XS..
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8th Jul 2014 9:25pm |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677
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I pursued them for a year to get a new bulkhead fitted to my old TD5. Like my dogs, once I get hold of something I won't let go! I wouldn't buy a trim fastener from any Stratstone dealer, never mind a vehicle!
Last edited by borderterrier on 8th Jul 2014 9:57pm. Edited 1 time in total |
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8th Jul 2014 9:31pm |
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| Pickles Member Since: 26 May 2013 Location: Melbourne Posts: 3783  
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Why don't you contact Mike our forum contact for JLR, I'm sure he'd sort this out for you.
Pickles. |
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8th Jul 2014 9:42pm |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677
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I had LR customer services onto Stratstone all the way and to be honest their impact was minimal. I wrote to the CEO of Pendragon who own Stratstone. That got them moving along!
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8th Jul 2014 9:56pm |
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| RED-DOT Member Since: 29 Jun 2009 Location: stirling Posts: 2363
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There have been four different contacts in this claim, Stratstone, Pentland, Willowbrae and LRCS and each on is blaming one another. Never have i been messed about for a warranty defect before.
Thanks all. 2008 RS4 gone, 123d M Sport, and a Puma 90 XS.. |
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9th Jul 2014 4:18am |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hello RED-DOT,
I am very sorry to hear of the issues you have had. I will be more than happy to look into this for you. Please could you supply me with the following bits of information: Full Name Reg VIN If the dealership submitted the warranty work then this would have no affect on the change of ownership of the dealerships, the claim will still be on our system so I will be able to check this for you. Many Thanks Mike |
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9th Jul 2014 7:45am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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and if you want to put things right at Stratstones you could start by applying for this:
http://www.am-online.com/jobs/view/nationa...ver/15474/ Last edited by Supacat on 9th Jul 2014 8:52am. Edited 1 time in total |
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9th Jul 2014 8:14am |
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| TooTall Member Since: 10 Jul 2012 Location: Fens Posts: 504 
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You could always try Hunters @ Norwich - been ignored there many a time & have now stop going; a bigger bunch of supercilious
 would be hard to find...
TT  "Ease your worries, Clear-up your woes,
Go into your garage & put stuff into rows." |
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9th Jul 2014 8:23am |
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| GUM97 Member Since: 05 Feb 2012 Location: Cheshire Posts: 3555 
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^^That's because it's a Hunters dealership...utter tw**s the lot of them
An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948" |
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9th Jul 2014 2:38pm |
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| TooTall Member Since: 10 Jul 2012 Location: Fens Posts: 504
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To their credit, they've always ignored me irrespective of how I'm actually dressed - be it casual or smart; so they're not snobs, just complete cheap suited t*ssers, just one failed sale away from the dole queue
TT "Ease your worries, Clear-up your woes,
Go into your garage & put stuff into rows." |
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9th Jul 2014 2:53pm |
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| RED-DOT Member Since: 29 Jun 2009 Location: stirling Posts: 2363
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My first contact with Stratstone for this problem was in March 2012!!! Failed emails and not replying to calls were too common. The body shop in Edinburgh had no courtesy car exept a Jag... I haul deer off the estate that is why i bought a Defender.
Mike is on the case....... 2008 RS4 gone, 123d M Sport, and a Puma 90 XS.. |
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9th Jul 2014 3:08pm |
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| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677
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Write to Trevor Finn CEO of Pendragon with your complaint. Address you letter 'personal for'. As I say LR customer services, although sympathetic, were as much use as a button on a sock! I wore to him and hey presto new bulkhead was authorised.
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9th Jul 2014 3:17pm |
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