 | Home > Land Rover Customer Relations > 6 year anti corrosion warranty |
 
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610   
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Purely depends on the attitude of your local dealer. Take it there and sound them out....
 
If it's the rear panels depicted in the thread below you may have to get on the blower if the dealer refuses and take it to LR Customer Care and broker yourself a deal perhaps like I did? http://www.defender2.net/forum/topic23030.html?highlight=brokered If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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16th Dec 2013 6:33pm |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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In principle the way you describe it, it should not be covered, so you indeed are down to the goodwill of the dealer.
Extract of Land Rover warranty reads as follows: Anti-corrosion warranty Should any part of the bodywork of the vehicle be perforated by rust corrosion, the panels affected by the perforation will be repaired or replaced by any Land Rover dealer/Authorised Repairer, completely free of charge, regardless of any change in vehicle ownership. The anti-corrosion warranty begins at the same time as the vehicle warranty and continues for a period of six years. The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture or materials. Good luck, hope your dealer is flexible You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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16th Dec 2013 7:18pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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As stated it purely depends on the 'attitude' of your dealer. At five and a half years old I have just had paintwork done 'under warranty' with no evidence of 'perforations.' The same dealer refuted my previous claim that I then took to Land Rover Customer Care, this time it was refuted again. I took the vehicle to their own bodyshop and asked the manager for his opinion on whether it was down to corrosion? He agreed it was! The dealer's decision was overturned, the bodyshop ran with the issue themselves this time.
The ONLY way of finding out is to take it to your dealer and talking to them in person whilst inspecting the vehicle. Experiences on here are vast and varied and any single individual's experience cannot be used as a benchmark. If you don't get the response you wish take it to the next level, it costs nowt but a little time and a phonecall or two. If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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16th Dec 2013 10:23pm |
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| driver9 Member Since: 15 Oct 2012 Location: Suffolk Posts: 111
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My 90 was built in June 2008. In October 2012 when it started to corrode along the edge of both rear cappings and fillet pieces I took it to the dealer. They told me it was not covered by the anti-corrosion warranty because there were no holes present. Their estimate for the work was £500 but I had a local accident repair center treat the corrosion and respray both rear panels for £200.
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16th Dec 2013 10:34pm |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hello Jeeves,
You do not have to take your vehicle to the selling dealership the warranty is valid in any of our franchised dealer network. If you would like please PM when and where you book your vehicle in along with your vehicle details and I will be more then happy to follow up accordingly. Unfortunately at this time without us seeing the vehicle I am unable to say if it will be covered or not. Many Thanks Mike |
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17th Dec 2013 9:22am |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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I feel for you having shelled out of your own pocket. Point of principle for me was with the cappings is that it wasn't a paint issue (that's what they tried to fob me off with) as if you shine a bright torch under the cappings there's no paint at all! Irrespective of circumstances if a vehicle is well maintained it shouldn't start rotting out at the four or five year point. As long as the paint isn't broken it's corrosion in my book and with no paint applied at manufacture they can expect nothing else but a flurry of unhappy owners! If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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17th Dec 2013 7:29pm |
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| jeeves Member Since: 10 Jul 2011 Location: lancashire Posts: 91
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Booked into hillendale landrover for inspection...fingers crossed
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3rd Jan 2014 5:04pm |
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| diesel_jim Member Since: 13 Oct 2008 Location: hiding Posts: 6092 
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And LR wonder why people think they run the place on a shoestring and expect every owner to be a mechanic and bodywork specialist, or just to have deep pockets.
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3rd Jan 2014 7:21pm |
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| jeeves Member Since: 10 Jul 2011 Location: lancashire Posts: 91
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Inspected by hillendale landrover this morning and photographs taken to be sent to landrover for a decision......
Here is hoping ....  |
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7th Jan 2014 1:13pm |
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| jeeves Member Since: 10 Jul 2011 Location: lancashire Posts: 91
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Just got a message from mike@landrover......
The work needed will be honoured under terms of warranty.... Absolutely delighted and thank you mike for your input behind the scenes so to speak.... My Landrover experience still remains a very happy one  |
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29th Jan 2014 5:44pm |
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| pjb Member Since: 08 Apr 2009 Location: Sunny Oxford Posts: 1244 |
for Jeeves & Mike 2020 P300 HSE |
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29th Jan 2014 5:50pm |
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| tookaphotoof Member Since: 18 Mar 2013 Location: dordrecht Posts: 1279  
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This in theory means the warranty is worth S*** as it's absolutely impossible to happen on any car nowadays, not even on a Defender.  |
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29th Jan 2014 6:31pm |
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| Pickles Member Since: 26 May 2013 Location: Melbourne Posts: 3783  
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Mike is a real asset to JLR. I'm in Aus, 12000 miles away, and he's even helped me! Cheers, Pickles. |
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29th Jan 2014 9:02pm |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816
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^^ Pickles, anything wrong with yours then? It is basically brand new.... (no rust down under there I hope)
Eric You never actually own a Defender. You merely look after it for the next generation. http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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30th Jan 2014 4:54am |
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