Home > Puma (Tdci) > Clutch replacement, 55.000km, two years and no warranty? |
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Regard Member Since: 08 Dec 2011 Location: RSA Posts: 251 |
Ja.....you okes are to chilled down there......but do not worry, December is upon us and you will soon be trampled by thousands of us "highvelders"/ex-"Vaalies" U need to push those blood pressures every now and again. |
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20th Nov 2012 10:54am |
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AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128 |
Thanks Regard for the bulletins. Will send the to the dealer and will see what happens.
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20th Nov 2012 11:10am |
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bvandyk Member Since: 03 Sep 2012 Location: South Africa Posts: 49 |
Yup. It was not easy, and a lot of emails. It was a mission to get them to reply to me in writing. After every request they just phoned, and no record of what was said.
Eventually after probably the 20th email to them and 4 months down the line, they put their case in writing to me. I basically tore every sentence apart with a counter statement and photo proof, and eventually it ended on the desk of the head at the technical department. My money was refunded in the matter of minutes... Good luck!
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26th Nov 2012 5:13pm |
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bvandyk Member Since: 03 Sep 2012 Location: South Africa Posts: 49 |
In the end it was really worth replacing the clutch. It really transformed my Puma into a "new" vehicle. Totally different drive, and a lot less weird noises that I was told is normal. Lot faster gear changes. No more "clunk" when changing gears. No more rattles in low gears. (Although that seems to be coming back???)
Even if you have to pay in the end, for me it was worth the replacement... PS it was done on +- 56000km if I remember correctly |
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26th Nov 2012 5:16pm |
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Eduardo Member Since: 28 Aug 2008 Location: Región Metropolitana Posts: 2110 |
AlpenAndes
If you like more information mine was replaced under guarantee at 42,000 km. At the first time they like to entitled us a misuse of the clutch (thing that are we sure that was not the case), but finally after open it and found all the springs out, all the works were done under the guarantee. Cheers Eduardo MY 2007 110 SW PUMA 2.4: Big Fog of 64' MY 1994 Jayco 1207 Folding camper: "El Tremendo" Click image to enlarge |
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26th Nov 2012 5:47pm |
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AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128 |
Hola Eduardo,
last week Ditec said they will take it apart, have a look at it and come back to me. First of all I asked myself how they made the quotation of 2k Euros if they did not take it apart before and secondly of course they did not come back to me yet. I keep on trying! Saludos desde Bogota Oskar |
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26th Nov 2012 6:19pm |
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AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128 |
Latest news from this morning, the stealer said they decided to do it under warranty!
It almost sounded like, we don't like it, but we do it. Still have no details what exactly they do/did. But for a job which according to the bulletin needs 4-5 hours they need more than a week and still cannot confirm the car is ready when I return on Friday... |
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27th Nov 2012 3:32pm |
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willemdelange Member Since: 13 Feb 2012 Location: Stellenbosch Posts: 7 |
I have experienced the familiar grinding noise when crawling in 1st - as well as some “grabbing” when you select 1ste gear from neutral at stand-still. All pointed to a failing clutch on my 2011 Puma with barely 30000km on the clock. This link has been extremely helpful to present my case to my local dealer. I would like to commend DONVOL Stellenbosch for their superb service in this regard – they simply took the vehicle in and replaced the clutch at no cost to me (I bought the vehicle from them) – no questions were asked and no issues were raised… The vehicle is now much a smoother ride – wondering why this clutch problem still persists. Can’t LandRover change the clutch to save themselves money?
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12th Dec 2012 4:54am |
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bvandyk Member Since: 03 Sep 2012 Location: South Africa Posts: 49 |
I wish all dealers could be like that! A friend is busy buying a 2nd hand Puma, and the dealer is refusing to fix the clutch issue. They insist its normal. Even after showing them the recall for it. Seems like every single Puma suffers from this. My Puma drove like a new vehicle after the clutch replacement. It made a massive difference. But the rattle noise is back again after less than 10k km. Luckily all the other clunks and noises are still gone... |
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12th Dec 2012 5:42am |
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Naks Member Since: 27 Jan 2009 Location: Stellenbosch, ZA Posts: 2638 |
Hmmm, now LR warranty is saying no to a 2nd clutch as a preventative measure. I am having to fight them on this -- 2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear 2015 Range Rover Sport V8 Supercharged Defender Puma Workshop Manual: https://bit.ly/2zZ1en9 Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ |
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12th Dec 2012 12:15pm |
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Eduardo Member Since: 28 Aug 2008 Location: Región Metropolitana Posts: 2110 |
Good for you Alpen!
Cheers Eduardo MY 2007 110 SW PUMA 2.4: Big Fog of 64' MY 1994 Jayco 1207 Folding camper: "El Tremendo" Click image to enlarge |
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12th Dec 2012 11:18pm |
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AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128 |
Well Eduardo,
I still don't know what to say after having the car back for two weeks, shifting the gears is working as hard as before. Don't knwo what they did. Do not see marks on dirty screws that they would have worked on it. After half a year and six attempts in the workshop the heating still is cold on the right side. But in exchange they lost the tools, the jack and worst, the nut for the locking wheel nuts. Of course a replacement from paddocks take ages to arrive to the end of the world and I want to go south in a week. Now they will try to take the nuts off and fear already to damage the wheels. Estimated time is two days and of course no replacement car in sight. |
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13th Dec 2012 4:53am |
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Eduardo Member Since: 28 Aug 2008 Location: Región Metropolitana Posts: 2110 |
Alpen, If you like to compare the snoothness of the gearbox we can meet. (We are still waiting the quotation of the dealer and the decision from the Insurance company) Cheers! Eduardo MY 2007 110 SW PUMA 2.4: Big Fog of 64' MY 1994 Jayco 1207 Folding camper: "El Tremendo" Click image to enlarge |
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13th Dec 2012 10:29am |
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Naks Member Since: 27 Jan 2009 Location: Stellenbosch, ZA Posts: 2638 |
I removed the lock nut and replaced with a normal nu. Far too many stories of people who get a flat in the middle of nowhere and then the lock nut strips and they end up being stuck. Of course, it helps that in Africa, no one is stupid enough to steal a Defender - they know they will not get far -- 2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear 2015 Range Rover Sport V8 Supercharged Defender Puma Workshop Manual: https://bit.ly/2zZ1en9 Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ |
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13th Dec 2012 12:48pm |
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