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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Roof Paint Cracking
Some of you will remember the dealer damaged my roof at collection and it took them almost a year and 3 or 4 attempts of between 1 and 4 weeks to repair it.

Yesterday when I was washing the car i noticed its cracking and a small 1cm square part has now lifted showing the primer.

So the question i cant decide, do I;
A) Get the dealer that caused the fault to fix it (probably with some "battle")
B) Flag it as a warranty issue when it goes to a different dealer for its service and see if they do a better job
C) Something else which i cant really think, repairing or paying myself isnt really an option but... Mike
Post #15407 13th Sep 2009 9:57am
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
Morning Mike,what about a smart repair cheaper(£50.00) and I'm sure do a better job than the dealer,see if the dealer would pay for it. 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #15408 13th Sep 2009 10:35am
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MK



Member Since: 28 Aug 2008
Location: Santiago
Posts: 2415

Chile 2007 Defender 110 Puma 2.4 SW Chawton White
I vote B) Puma 110" SW

.............................................................
Earth first. Other planets later
Post #15417 13th Sep 2009 1:42pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
I think B is probably the better route - the problem with a smart repair (they went that route) the roof needs almost a complete respray Exclamation due to the location and complexity. Mike
Post #15419 13th Sep 2009 2:16pm
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
mse wrote:
I think B is probably the better route - the problem with a smart repair (they went that route) the roof needs almost a complete respray Exclamation due to the location and complexity.


I didn't realise it was that bad,B it is then. 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #15420 13th Sep 2009 2:21pm
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BigGeorge



Member Since: 08 Aug 2009
Location: Zurich
Posts: 43

Switzerland 2010 Defender 110 Puma 2.4 SW Keswick Green
Go for B! it took me 13 attempts (various items) until I finally changed dealer... (and car)

George The goons are trying to bring me down!

Defender 110 SW MY10 useless piece of Censored ... but I like her
Defender 90 V8 50th Anniversary
Series IIa 109 / 6 cyl. ex-fire truck
Post #15428 13th Sep 2009 8:45pm
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MK



Member Since: 28 Aug 2008
Location: Santiago
Posts: 2415

Chile 2007 Defender 110 Puma 2.4 SW Chawton White
Not sure if just 110", but usually I`ve seen many with a crack in the paint where the seal goes across and the roof dips towards the front. Mine was done long time ago and it showed up again.

I“ll ask again to repair it. Puma 110" SW

.............................................................
Earth first. Other planets later
Post #15430 13th Sep 2009 11:43pm
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vogue se



Member Since: 24 Jan 2008
Location: Bocholt
Posts: 111

Belgium 2011 Defender 90 Puma 2.4 Exclusive HT Nara Bronze
MK wrote:
Not sure if just 110", but usually I`ve seen many with a crack in the paint where the seal goes across and the roof dips towards the front. Mine was done long time ago and it showed up again.

I“ll ask again to repair it.


Had the same problem. Dealer noticed it before delivery, told me about it. They showed me the problem and I could see it before repairing. It was just a bad assembly...

By the time of delivery it was already fixed. Roof was disassembled, new fixing kit (glue) and a full roof respray.
Post #15433 14th Sep 2009 6:01am
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Lee S



Member Since: 06 Sep 2009
Location: Solihull
Posts: 43

United Kingdom 2010 Defender 110 Puma 2.4 USW Tonga Green
Mike - any updates on your paintwork problems. Would be interested to hear the story so far ...

Thumbs Up
Post #16675 13th Oct 2009 8:35pm
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Eduardo



Member Since: 28 Aug 2008
Location: RegiĆ³n Metropolitana
Posts: 2110

Chile 2007 Defender 110 Puma 2.4 SW Stornoway Grey
Humm,

Looks like a common problem Sad , mine develop time ago the same crack that MK had and was repaired under guarantee. Now I have a nice paint blow in the rear part of the roof. So, Im waiting the 70.000 km check to repair it under guarantee.

By the way, I make a spreadsheet with all the guarantee faults that I had.
Until now... 43 problems, spanning from missing bolts to a clutch change. Sad Sad


Cheers Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge
Post #16677 13th Oct 2009 8:49pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
While i have been/am away the 90 has had its own little holiday!

Went to the dealer i like to do its service and some minor warranty work and the roof.

Who informed me they couldnt repair the roof as the other dealer had billed land rover over £1k in roof repair warranty...after a mad day before a few minor life events and holiday LR customer service took over to get it repaired but it looked like it HAS to go to the 1st warranty dealer who initally repaired it to maintain any future defects. (in the first instance)

So at the moment i have no idea where it is or what state its in! Mike
Post #16739 15th Oct 2009 12:18pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Over a week with the original dealer - they havent fixed it...actually causing more damage, when i took it to my dealer of choice, the second dealer, they noticed now a dent that wasnt there when they inspected it (its only been to the first dealer straight from them!)

They are now thinking it needs a complete new roof, resprayed and fitted Exclamation see who Dealer 1 or Land Rover want to look after that.

In fairness Land Rover are being good so far...but the measure will be in the result! Mike
Post #16784 16th Oct 2009 9:52pm
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Lee S



Member Since: 06 Sep 2009
Location: Solihull
Posts: 43

United Kingdom 2010 Defender 110 Puma 2.4 USW Tonga Green
Fingers and everything else crossed .........
Post #16787 16th Oct 2009 10:19pm
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