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| WelshGas Member Since: 01 Oct 2010 Location: Vale of Glamorgan Posts: 935   
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Does anyone have an email or Fax number for Land Rover Customer Service. I want to give them an earful regarding the handling of a warranty claim. In this instance it's not the Dealerships fault.
I have a body corrosion defect, noted by dealer who took pictures etc: contacted Land Rover who stated that their approved body shop, 50 miles away, would have to first check that the dealer was correct and if approved carry out the repair. OK I thought, but then the body shop wanted £15/day for insurance of the loan car, which I refused, but they did accept that my insurance covered that anyway. Then they told me at the last minute that the only vehicle they could supply was a Fiesta. My complaint is that this is a warranty claim and as such I should NOT be inconvenienced. I doubt that they will recompense me for the £25 of fuel it will take to get my Defender too and from the Approved Body Shop, the many calls to arrange the repair and the use of my Insurance for their vehicle. Lastly, I bought a Defender for a reason. A Ford Fiesta, for a Warrant claim is pushing their luck a bit too far. I have no option but to accept it at present but I would like to give someone a earful. It would make ME feel better at least.   LANDYWATCH
Neighbourhood Watch for Land Rover Owners http://www.landywatch.co.uk/smf2/index.php |
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23rd Apr 2012 6:04pm |
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| sc70 Member Since: 29 Jun 2010 Location: Tregaron Posts: 261 
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had the same on my bulkhead, but the dealer collected the 110 (36 mile round trip) left a replacement and returned after work was done, so i would say it is down to your dealer to supply a car. most paint shops only have crapy small cars.
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23rd Apr 2012 6:14pm |
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| diesel_jim Member Since: 13 Oct 2008 Location: hiding Posts: 6088  
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Take the fiesta, use it like a defender!
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23rd Apr 2012 6:17pm |
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| kingofthesparks Member Since: 06 Jan 2011 Location: Very close to Watford gap services , northants Posts: 987 
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Thats what I did with an astra that land rover assistance gave me , parked it in the nearest ploughed field then rang them to say the 4 wheel drive must be fault, £ 2600 of damage done  |
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23rd Apr 2012 6:27pm |
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| WelshGas Member Since: 01 Oct 2010 Location: Vale of Glamorgan Posts: 935
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Thanks for the replies.
The Fiesta WILL be used. Have to go to the local dump this week. Saves dirtying the inside of my pride and joy. And yes Zagato: this is the problem. Fitting of the windscreen probably scratched the paintwork down to bare metal under the rubber gasket. Wouldn't have been helped, maybe, by sealing the rubber gasket maybe just delayed the problem until after the warranty. We shall see. Click image to enlarge Click image to enlarge Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated  LANDYWATCH
Neighbourhood Watch for Land Rover Owners http://www.landywatch.co.uk/smf2/index.php |
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23rd Apr 2012 6:35pm |
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| pom Member Since: 01 Jun 2010 Location: Worcester Posts: 1343 |
turn up with a trailer and mini digger and ask if its ok to use the fiesta to tow!!
Pom |
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23rd Apr 2012 7:35pm |
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| Toplink Member Since: 05 Dec 2010 Location: Somerset Posts: 159
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 This post cheered me up. Its never over in my land rover.
2007 Defender HTop. 1952 Series One 80" 1977 Muir-Hill 111. 2014 Triumph Tiger800xc 1999 Discovery 2 td5 1982 Ransomes TSR300D. 2002 Yamaha XT600e. 2010 Freelander2 (the wifes) 2008 John Deere X140 |
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23rd Apr 2012 8:49pm |
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| JWL Member Since: 26 Oct 2011 Location: Hereford Posts: 3443  
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Years ago I was employed as a shepherd on a large estate and my works truck was serviced by a local dealer every 3 months but they wouldn't give me a like for like motor
 So I'd drive onto the forecourt at 8:30am, opening time I'd been at work ages by then, the Direhatsu pick up would be dripping as there is dirt and poo on farms The service staff would book it in and then hand me the keys to a Direhatsu Charade
Given that any customers that may have been in the reception area at this time were usually gagging outside the door, especially at lambing time when I'd been up all night and covered in blood, sh*t and afterbirth, they never batted an eyelid. Mine wasn't the only farm truck they serviced. They never batted an eyelid either when the fist thing I'd do is drop the back seats down so that at least one, sometimes four Collies were transferred from the pickup
They had about 4 of these courtesy cars and they didn't worry about which one they gave me so in time I got through the lot and the replacements in the three years I had the job |
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23rd Apr 2012 10:20pm |
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| Grockle Member Since: 24 Nov 2008 Location: Peak District National Park Posts: 2266 
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when we had our screen surround repaired the dealer supplied the loan car not the approved coachworks 2.4 90 XS
1968 1/32 scale Britains 109 Pick up. |
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24th Apr 2012 8:51am |
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