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leeds



Member Since: 28 Dec 2009
Location: West Yorkshire
Posts: 8582

United Kingdom 
Land Rover main dealers can be pants
Barbara was talking to the local main Land Rover Dealer about some work on our 110 USW.

I overheard her telling the dealers what a USW was. Banging Head Banging Head Banging Head

Nope not to the receptionist, not to a salesperson, but to the Service Department!

What hope do we have when the service department do not know what a 110 USW is?

No wonder the main dealers have such a deservedly bad collective reputation!

Brendan
Post #110466 28th Dec 2011 9:53pm
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T1G UP



Member Since: 08 Dec 2009
Location: Bath
Posts: 3101

England 2011 Defender 110 Puma 2.4 XS CSW Orkney Grey
my local dealer doesn't have a bodyshop! there all Censored , want to charge £400 for an oil change and get you out.
Post #110469 28th Dec 2011 10:07pm
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BigMike



Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

United Kingdom 
I dont know any main dealer who has a body shop. these days they just outsource it, its cheaper.
Post #110474 28th Dec 2011 10:32pm
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T1G UP



Member Since: 08 Dec 2009
Location: Bath
Posts: 3101

England 2011 Defender 110 Puma 2.4 XS CSW Orkney Grey
BigMike wrote:
I dont know any main dealer who has a body shop. these days they just outsource it, its cheaper.


ah so what about warranty work?
Post #110475 28th Dec 2011 10:40pm
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TJ101



Member Since: 30 May 2007
Location: Taunton Somerset
Posts: 3750

Isle Of Man 2015 Defender 110 Puma 2.2 XS CSW Montalcino Red
T1G UP wrote:
BigMike wrote:
I dont know any main dealer who has a body shop. these days they just outsource it, its cheaper.


ah so what about warranty work?




?? You think they so their own paint warranty work ?? be lucky if one in five LR dealers have their own body shop


Will be more than a oil change for £400 ,, even for a Defender


Does not surprise me Brendan Rolling with laughter California F1, 75th 110 "Kermit", 50th Ann V8, 90 V8 Hybrid, 55 Series 1

Main Brian James Trailer Dealer for South West UK
Post #110479 28th Dec 2011 11:12pm
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BigMike



Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

United Kingdom 
T1G UP wrote:
BigMike wrote:
I dont know any main dealer who has a body shop. these days they just outsource it, its cheaper.


ah so what about warranty work?


What about warranty work? what happens is the dealer scopes out body shops in the area and shortlists a couple. then Landrover checks them out and gives a yay or a nay. when its a yay, that firm becomes the dealers "body shop" for warranty work. for instance the one which hillendale uses is 12 miles away from the dealership.
Post #110485 28th Dec 2011 11:39pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5063

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Guy Salmon in Cov Have one, Stratstone in Worc (i think) has one...the other branded dealers use those from the area a ship the cars to them, smaller jobs they get in a local eg chips away Mike
Post #110489 28th Dec 2011 11:46pm
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JWL



Member Since: 26 Oct 2011
Location: Hereford
Posts: 3443

England 2002 Defender 110 Td5 SW Coniston Green
A couple of years ago I took my TD5 to JE Engineering for a remap, I got mine from auction with "FSH" etc as it was an ex-police vehicle. I had allready been in touch with the workshops at Bicester where it had been based(it was used by the Firearms Squad mainly for training purposes, probably accounted for all the empty 9mm shell cases under the matting Whistle ) When the chap put it on the computer there had been no upgrades since it left the factory, now TVP policy was to send the Land Rovers in the fleet to the local dealers for full services as specified in the book. Mine, according to JE should have had at least 3 dealer changes, I have worked as an agricultural mechanic, even tractors have complex service schedules(if you think the electronics are bad on a Land Rover....)and it's easy to see where dealers can make money......"Yes sir, all done, here's all the invoices for the things we should have, sorry 'have' put on your vehicle and as you're a company employee just sign the box so we can charge what we like as far as your boss is concerned"
Post #110490 28th Dec 2011 11:54pm
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ken



Member Since: 18 Aug 2009
Location: Banging Birds with my bitches !!
Posts: 4328

United Kingdom 
Thats why I have my own workshop I can see every penny I spend on my main fleet my bodyshop is 50 meters away Thumbs Up

Oh and it helps if the "Boss" has an understanding of vehicles instead of working from an Audatex / Kerridge /Glasmatics script Rolling with laughter
Post #110501 29th Dec 2011 7:05am
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K9F



Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey
What actually is a 110 USW anyway? I haven't a 'Scooby' either! Rolling with laughter If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!
Post #110517 29th Dec 2011 9:13am
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Zinke



Member Since: 27 Jan 2009
Location: Scunthorpe
Posts: 670

United Kingdom 2003 Defender 90 Td5 HT Epsom Green
I once went to Stratstone in hull and asked the sales woman for a quote for a 110 Double Cab in XS trim. I was told several times that Land Rover never have and never will make one and i would have to buy a Station Wagon instead. Needless to say they didnt get my business!!

Pete
Post #110534 29th Dec 2011 10:39am
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