nugge t wrote:

I am very sorry you received a below quality product and accept most of the criticism.

Preferably you would have contacted either Brendan or myself and I think you would have found use very sympathetic and tried to would have attempted to resolve the issue. Normally when someone takes it upon themselves to perform remedial action on a product, warranty is voided but I am still happy to replace the product for you when I return from my trip. I am currently away until the end of August.

I am not sure why you thought that you were getting the V2 as it has not been available for some time but I am sorry if there was confusion in the change over but I think you will find the product was clearly marked as the V3 which was for sale.

Whilst I am happy to accept the valid criticisms, the claim that the bottom surface is too rough and would not seal with the neoprene gasket, is simply not correct and the roughness on the pipe would have sealed perfectly with the sensor safe sealant supplied in the kit as is recommended to be used, even if the surface was not perfect.

Just to give a bit of history as to why I have converted to 3D printing. The main reason is that I have had 4 shoulder reconstructions in recent years, 3 on the right and 1 on the left and it just is not possible for me to continue using my mill. Also aluminium prices have risen considerably and to continue machine them in ally would have required a 30% price increase which I doubt those on here complaining about the price whilst liking the quality, would have paid.

For those who think the 3D printing is a cheap alternative they clearly do not understand the process or the costs. The printing time alone is over 120 hours and the filament is NOT the cheap PLA bottom end users use. I invested heavily in top end printers and have 3 Flashforge Creator 4. Unfortunately the nylon carbon fibre has been very difficult to print and I am now swapping to an alternative material which will give a cleaner print and greater strength.

I have also made some design modifications. As well, all screws have been replaced with heat sink brass threaded inserts.

So please contact Brendan and lets see if we can successfully resolve it.

Nugget

fella, does the company not check quality before leaving the production line? That's utter shocking! I work in injection and there are some things you can get away with, due to it been un seen on the car, but for a customer to have to fettle with the part, isn't on at all. Trouble is companies just push stuff out as fast and as cheap as possible. For christ sake take some pride and spend a bit of money, customers don't mind spending the extra few coins, if they are going to get a decent part  Defender TD5 90 ---/--- Peugeot 306 HDI hatch back

Success is 90% Inspiration and 4 minutes Preparation # you can make it!

Jabberwocky wrote:

Yep there’s always a ready supply of badly designed and made stuff sold for not insignificant amounts of money.

I recently fitted the Optimil door handles and was quite shocked at how much bodging I had to do to get them to fit, not only did I have to make the hole in the door bigger but I had to take a file to the handles themselves🙄🙄

For the money they charge them not being direct replacement fit is inexcusable, also the fitting bolts are a nightmare and how tight do you have to be to not include an Allen key? Even the cheapest flat pack furniture includes one.

Even then after they are finally fitted the key requires much fiddling with every times you use it, it’s like they found the cheapest nastiest lock they could, Last optimil products I’ll ever spend money on.

nugge t wrote:

I am very sorry you received a below quality product and accept most of the criticism.

Preferably you would have contacted either Brendan or myself and I think you would have found us very sympathetic and we would have attempted to resolve the issue. Normally when someone takes it upon themselves to perform remedial action on a product, warranty is voided but I am still happy to replace the product for you when I return from my trip. I am currently away until the end of August.

Usually if the product was defective that would be my course of action but in this case I didn't think the product was faulty, it's just how the product is made at the moment. Thank you for the offer to replace the product at the end of August, although I will have to continue to use the existing one until then as I cut the standard airbox out to fit the Nugget one before I was aware of any possible issues with it.

I am not sure why you thought that you were getting the V2 as it has not been available for some time but I am sorry if there was confusion in the change over but I think you will find the product was clearly marked as the V3 which was for sale.

On the listing it was not clearly marked as being the V3, there was nothing in the listing saying that it was a V3 and in all the photos of the product it showed the V2. As I pointed out in my original post, I checked after ordering as it was not at all clear it would be the V3 and was told it was the V3 but the website had not been updated.

So I was aware before it had arrived that it would be the V3 and was willing to pay for and accept the V3 and fit it, so I don't have an issue with that, but obviously given the choice I would far rather have the V2. I actually emailed you separately asking if you knew of any V2s available anywhere and was willing and keen to buy one completely separately to this, but I did not receive a reply.

Whilst I am happy to accept the valid criticisms, the claim that the bottom surface is too rough and would not seal with the neoprene gasket, is simply not correct and the roughness on the pipe would have sealed perfectly with the sensor safe sealant supplied in the kit as is recommended to be used, even if the surface was not perfect.

I admit I am not hugely experienced in sealing and waterproofing pipes etc so if you say it would seal then I accept that. Deep ridges running in the direction of the hose did not fill me with confidence though and means you have to rely on the sealant rather than starting with a smooth surface to clamp on to.

Just to give a bit of history as to why I have converted to 3D printing. The main reason is that I have had 4 shoulder reconstructions in recent years, 3 on the right and 1 on the left and it just is not possible for me to continue using my mill. Also aluminium prices have risen considerably and to continue machine them in ally would have required a 30% price increase which I doubt those on here complaining about the price whilst liking the quality, would have paid.

I accept you have had to stop using Alloy because of your shoulders and I am sorry to hear that you're having trouble with them. I wasn't at all complaining about paying the price for the aluminium version and it looked like a very high quality product, I would love to get my hands on a V2. I was even happy to pay for the 3D printed V3.

I don't think my disappointment is unfounded comparing the product I received with all the glowing reviews and pictures of the V2 which seems to be on a different level of quality.

For those who think the 3D printing is a cheap alternative they clearly do not understand the process or the costs. The printing time alone is over 120 hours and the filament is NOT the cheap PLA bottom end users use. I invested heavily in top end printers and have 3 Flashforge Creator 4. Unfortunately the nylon carbon fibre has been very difficult to print and I am now swapping to an alternative material which will give a cleaner print and greater strength.

I have also made some design modifications. As well, all screws have been replaced with heat sink brass threaded inserts.

That sounds like a much better product, especially with the brass threaded inserts as when tightening the 5 bolts that hold the filter lid in place, I was being very careful after the mount had cracked on tightening and even then I still heard two horrible sounding cracks when I was tightening the filter lid.
I don't know how long I could keep doing and undoing these threads before they become unusable.

So please contact Brendan and lets see if we can successfully resolve it.

Nugget