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lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

Hose rubbing on air filter canister

After Land Rover Assist flagged this issue and advised repair "at the earliest opportunity" l tried to get my local dealer, Sytner, to sort it.
They didn't replace the canister, just fitted a new hose.

I had to eventually fit the part myself because the dealer couldn't look at it again for over two months. I thought l would try to get the £110 that the part cost, back from Land Rover but sadly not.

They stated that the modified part wasn't necessary so they wouldn't pay for it. lt was only £110 so no big deal, but l guess l expected more, having spent £55,000.

l did send photos before and after the new part was fitted, and the temporary repair done by LR Assist.

UPDATE

After raising a complaint and sending the photos again l eventually received a refund for the part.

Click image to enlarge

Last edited by lightning on 27th Apr 2024 11:24am. Edited 1 time in total

5th Oct 2023 1:12pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

Original with LR Assist cable tie.

Click image to enlarge

Hose replacement by Land Rover, still rubbing and another cable tie needed.

Click image to enlarge

Replacement part which l had to fit myself, parts dept said "no modified part exists" and l said "order it anyway" this is what arrived.
At least it's fixed

Click image to enlarge

5th Oct 2023 1:37pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1076

why do Dealership staff just lie to customers ??? and think they can get away with it !!!

They think we are all stupid

5th Oct 2023 2:28pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

Parts dept guy said that if a part has been superseded or modified then it comes up on the system, but nothing was coming up.

l am more disappointed with Land Rover not offering any refund. After all l saved their service dept having to fit it, which would likely have cost Land Rover over £100 plus the part.

Does anyone know if this was an official recall or warranty replacement item and if so, is there a reference or technical bulletin for it?

Last edited by lightning on 5th Oct 2023 6:26pm. Edited 1 time in total

5th Oct 2023 2:47pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

I don’t believe it was a recall or even a TSB. My February built D250 came with the modified filter box from the factory. The chaffed through hose would have been a warranty item on your car but I suspect JLR would prefer to just keep on replacing that hose than to do a proper job.
Might be worth asking on the JLR twitter/ X page why the box isn’t a replacement under warranty item. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

5th Oct 2023 3:12pm

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3379

There is or was something about it on Topix. 24MY 90 D250 HSE, Tasman Blue
23.5MY 90 D250 X-Dynamic SE, Pangea Green - Gone
22MY 110 D250 XS Edition, Hakuba Silver - Gone
21MY 90 D200 S, Tasman Blue - Gone

5th Oct 2023 7:31pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

lf
someone could post it on here l'll send it to LR customer service

5th Oct 2023 7:43pm

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3379

I’m assuming this is it

Field Action - N785v2 - Engine Coolant Pipe and Elbow - Renew 24MY 90 D250 HSE, Tasman Blue
23.5MY 90 D250 X-Dynamic SE, Pangea Green - Gone
22MY 110 D250 XS Edition, Hakuba Silver - Gone
21MY 90 D200 S, Tasman Blue - Gone

5th Oct 2023 8:23pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

Could you possibly post a link or the document?

6th Oct 2023 7:30pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

Can anyone copy and paste the document so l can see if l have a case?

8th Oct 2023 4:18pm

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3379

Sorry I don’t have the document, need a paid subscription. 24MY 90 D250 HSE, Tasman Blue
23.5MY 90 D250 X-Dynamic SE, Pangea Green - Gone
22MY 110 D250 XS Edition, Hakuba Silver - Gone
21MY 90 D200 S, Tasman Blue - Gone

8th Oct 2023 5:32pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

Would it only be the Land Rover dealer that would have that, or would my independent LR garage have the information?

8th Oct 2023 6:03pm

Ap077

Member Since: 19 Sep 2021
Location: York
Posts: 24

J77 wrote:
I’m assuming this is it

Field Action - N785v2 - Engine Coolant Pipe and Elbow - Renew

That’s the recall for a pipe from the turbo, to another pipe down the back of the bulkhead, and to replace a plastic Elbow, with a metal one.

I’ll try and find the SSM tomorrow

15th Oct 2023 9:23am

mbso

Member Since: 01 Sep 2021
Location: Genoa
Posts: 97

Service fixed for my hose rubbed. No official racall

Hi guys,
this morning our Genoa Land Rover dealer, check the hose rubbed:
- they check for an official LR recall action, and they say there isn't.
- they verify the hose rubbed, a little scratched... but decide to change the hose and do something ( I don't know what

) with the air filter cover.

(I understood ...they ordered the hose)

The problem is not so urgent; I fixed for the first week of November.

I will inform you about the work done.
(I have just 8000 km with no issues

, MY23.5 D250 SE) ) DISCOVERY 4 2013
VOLVO XC90 2017
MY23.5 110 D250 SE in Santorini Black

16th Oct 2023 2:20pm

Retroanaconda

Member Since: 04 Jan 2012
Location: Scotland
Posts: 2634

What’s the replacement part number? My hose was replaced too but the new one is touching the canister as well, so just going to swap it out.

16th Oct 2023 5:31pm

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