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DefenderMidlands



Member Since: 08 Mar 2023
Location: West Midlands
Posts: 238
United Kingdom 
I got a Lego defender when they messed me about. Was quite happy
Post #1001584 24th Jul 2023 6:36pm
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Rashers



Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3544
United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
Very nice Thumbs Up I feel a bit done with my brollies now Big Cry

But if you are charging four figures for what is not much more than a few minutes of work and a quick video message, and your mechanics are only really quick fit fitters and being paid only slightly better, there is plenty of profit to pay for the freebies Laughing
Post #1001588 24th Jul 2023 6:58pm
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steam_simon



Member Since: 24 Sep 2022
Location: London
Posts: 91
 
Re: Is this the standard for Land Rover Service Departments?
steam_simon wrote:
My first JLR vehicle is a Defender 110.

On delivery in November 3xUSBs ports were missing.

I waited 2 months for the service (when booking the replacements in May) so that a courtesy car was available as the service would take 1 day.

Yesterday, I was informed that there was no need for a courtesy car as fitting them would only take 1 hour and a complementary wash was 45 minutes.

I took the vehicle to the Dealers at 09.00, requested a wash and was Ubered back home.

At 16.00 I had not heard from them. On ringing them twice there was no reply at the dealership.

I finally got through to reception at 16.15 but the Service Department was not available. I left a message asking them to call me back and was texted back that the car was in the wash and would be ready today. I texted back asking when?

At 17.00 I received a txt saying a return Uber was on its way and the car was ready.
I arrived at the dealership at 17.30. The Service Manager said the car was in the wash.

I finally got the car back at 18.00. It hadn’t been cleaned or washed.

But on the plus side the USBs had been fitted.


This was my original post. It gets worse. In getting the vehicle back on the day, I was approached by someone who turned out to be the MD of the Dealership. I explained the complete lack of Customer Service. He was most apologetic, and said he would address the issues.

A few days later I got an email from him saying they did not do a good job, he was embarrassed and they would wash the car at my convenience.

I responded to him immediately in an email and requested a wash at the Dealership (giving them another chance to perform).

It's now over a week since I sent the email response. He has not responded.

I didn't name and shame the Dealership originally as the MD had promised me that he would address the issues. In spite of both verbal and written assurances he hasn't.

It's Sytner South West London (Sunbury).

Last edited by steam_simon on 1st Aug 2023 11:49am. Edited 1 time in total
Post #1002493 1st Aug 2023 10:41am
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Rashers



Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3544
United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
Unbelievable Shocked

But sadly not surprising Crying or Very sad

You get the feeling that as the customer, providing them with jobs and an income, you are an inconvenience
Post #1002497 1st Aug 2023 11:31am
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LR Nuts



Member Since: 10 Aug 2022
Location: UK
Posts: 1202
 
Well today I was in Solihull and thought I would drop in at the local dealership.

Parking was difficult, so I parked (my L663) in an area close to the showroom, without blocking any other vehicles and and still leaving access for other vehicles.

I spoke to young lady on reception, who said she could deal with my enquiry, inviting me to wait in the coffee area. (don't they always Rolling Eyes )

A valeting man came along and asked me if the New Defender was mine ? yes I replied, well could you move it as a salesman wants to park his car.

I just left !!!!!!

What a cheek !!!!

I HATE dealerships !!!
Post #1002537 1st Aug 2023 3:01pm
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