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Lonfred

Member Since: 20 Sep 2024
Location: Barcelona
Posts: 5

Remote App, car not visible since 2 days Spain

Hi
Both my Range Rover and Defender is not connecting and has message ”not visible since 2 days” in the incontrol Remote App. I checked with an friend that has an RR Sport and he has the same error. Is this something global or does it only effect Spain?

17th Nov 2024 5:20pm

ruben

Member Since: 04 Feb 2021
Location: ASTURIAS
Posts: 203

Not problems here, Gijon Asturias, my Defender works perfectly and without incidents with Remote Incontrol! … I am closer to the UK than you!😃
… this right now!

Click image to enlarge Defender 110 SE I6 D250 23MY
ExDiscovery 3 TDV6 SE

17th Nov 2024 8:56pm

Lonfred

Member Since: 20 Sep 2024
Location: Barcelona
Posts: 5

Thanks for letting me know. Strange. I will contact dealer tomorrow. Since it’s two cars + my friends Sport, I rather believe it’s error in the service than the in the cars.

17th Nov 2024 9:19pm

ruben

Member Since: 04 Feb 2021
Location: ASTURIAS
Posts: 203

👍🏼👍🏼 Defender 110 SE I6 D250 23MY
ExDiscovery 3 TDV6 SE

17th Nov 2024 9:35pm

Clark4x4

Member Since: 19 Jun 2023
Location: Madrid
Posts: 33

Hi,

I experienced same issues since last Thursday. I checked car today, is able to connect, i.e. to get weather, etc... but app is saying that telematic system is in sleep mode to reseve battery... wich is not true I start car and works fine...

So, who knows, maybe JLR have some issues with service in our country...

19th Nov 2024 11:58am

ruben

Member Since: 04 Feb 2021
Location: ASTURIAS
Posts: 203

Everything is going fine here in Asturias… will this be the beginning of the end for JLR in Spain?😮🫢
Only One question, which screen shows the message saying “telematic system is in sleep mode to reseve battery”??
This Im seeing here right now!

Click image to enlarge

Click image to enlarge Defender 110 SE I6 D250 23MY
ExDiscovery 3 TDV6 SE

19th Nov 2024 1:24pm

Clark4x4

Member Since: 19 Jun 2023
Location: Madrid
Posts: 33

in home screen...

Click image to enlarge

I send a mail to JLR customer service... will see...
They have no problem to advise me that Secure Tracker pro subcription is ready to be renewed...

19th Nov 2024 2:59pm

Lonfred

Member Since: 20 Sep 2024
Location: Barcelona
Posts: 5

My two Spanish cars is up and running again in the app the Swedish I also have in same app was never effected.

20th Nov 2024 4:22pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825

Mine was still not working so l deleted and re-installed the app.

lt's now working fine and all vehicle data was saved (despite the fact that l got a message saying "deleting this app will also delete its data")

All l had to do was sign in with my existing password.

20th Nov 2024 5:30pm

Clark4x4

Member Since: 19 Jun 2023
Location: Madrid
Posts: 33

SOLVED!!!

first, I did a Pivi reset, but no changes...
So, in Pivi options, on connectivity, under "intelligent devices" (or similar, my menus are in spanish) there must be an option called "RESET CONNECTIVITY"...

And voila!!!

need to conenct again apple carplay, etc.. but the PC, I mean the car

, is connecting again.

Of course no answer from Land Rover customer Service...

Cheers!!!

21st Nov 2024 6:56am

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