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| Sulisuli Member Since: 30 Oct 2016 Location: South west Posts: 4795   
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Good to know they are there when you need them, I’m new to A plan but I was very impressed dealing with them
 2015 HT XS 90
2008 SVX 90 2000 XS TD5 90 |
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5th Sep 2019 8:51pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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That is good to know. Markerstudy have an awful reputation. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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5th Sep 2019 8:55pm |
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| Huttopia Member Since: 23 Feb 2016 Location: West Midlands Posts: 1972
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Indeed. Some of my questioning of A Plan was around why they place business with Markerstudy- it doesn’t reflect well. I’m happy with the outcome as A Plan offered to step in very quickly- which I think is recognition that Markerstudy aren’t at the races. I’ve also got 4 policies with A Plan, so that may have helped, don’t know.
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5th Sep 2019 9:01pm |
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| Sulisuli Member Since: 30 Oct 2016 Location: South west Posts: 4795
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Perhaps because so many on here are A plan customers they like to ensure great customer service? 2015 HT XS 90
2008 SVX 90 2000 XS TD5 90 |
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5th Sep 2019 9:04pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17463 
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It is disturbing how much of the UK insurance market is now provided by Markerstudy or its subsidiaries, it is hard to avoid the company now.
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5th Sep 2019 9:28pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Not sure how I've only just seen this thread
 but...
Glad you were happy with our service  in regards to using Markerstudy, they are one of 40+ insurers on our panel and we carefully select those insurers based on their level of cover and service - there are quite a few we don't use for various reasons.
The majority of the 'bad press' they receive online unfortunately isn't due to their own service. They use brokers for their policies like ourselves and many of these brokers don't have our highly acclaimed reputation (search us on trustpilot) and therefore draw in bad reviews etc. We have a specific team within Markerstudy that we have a relationship with who understand the cars we insure in the specialist branch in Thatcham and as you are A-Plan clients we do urge you to contact us first for a claim (regardless of insurer) so we can handle the claim and step in where needed. Tthat's all part of why you pay brokerage fees and essentially it's what we are here for  to make sure the claims process for you is as smooth as possible.
 We value our clients so much and want to make sure you get the A-Plan service throughout your policy, not just at new business and renewal stage Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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8th Nov 2019 11:22pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Not sure how I've only just seen this thread
but...
Glad you were happy with our service in regards to using Markerstudy, they are one of 40+ insurers on our panel and we carefully select those insurers based on their level of cover and service - there are quite a few we don't use for various reasons.
The majority of the 'bad press' they receive online unfortunately isn't due to their own service. They use brokers for their policies like ourselves and many of these brokers don't have our highly acclaimed reputation (search us on trustpilot) and therefore draw in bad reviews etc. We have a specific team within Markerstudy that we have a relationship with who understand the cars we insure in the specialist branch in Thatcham and as you are A-Plan clients we do urge you to contact us first for a claim (regardless of insurer) so we can handle the claim and step in where needed. Tthat's all part of why you pay brokerage fees and essentially it's what we are here for to make sure the claims process for you is as smooth as possible.
We value our clients so much and want to make sure you get the A-Plan service throughout your policy, not just at new business and renewal stage Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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8th Nov 2019 11:22pm |
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| JOW240725 Member Since: 04 May 2015 Location: Suffolk Posts: 7907 
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Good to hear. I hope I never have to do so! James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641 MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557 Instagram @suffolk_rovers |
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9th Nov 2019 7:08am |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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So do we
 we are there if you need us but hope you won't need us lol Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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9th Nov 2019 11:38am |
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