 | Home > Off Topic > Keep your receipt |
 
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| Coatesyyy Member Since: 07 Sep 2017 Location: Knutsford Posts: 423  
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I agree with you, its madness. Classic case of when a company gets so big it gets out of touch with its customers who made them that big in the first place.
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12th Oct 2017 11:57am |
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| gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5110  
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B&M in case anyone does not know is owned by B&Q, who have very similar customer relations. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..
http://www.youtube.com/user/conwy1 |
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12th Oct 2017 12:25pm |
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| ian series 1 Member Since: 17 Nov 2014 Location: south Posts: 3127 
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Did not know that!
Is B&Q under some company called Kingfisher group, That owns Screwfix, and other big brand names? They all seem to lead back to one larger company some where along the line! 80" 80" 86" 88" 90" Wanted, Forward Control Anything considered. |
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12th Oct 2017 1:03pm |
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| bob neville Member Since: 30 Apr 2009 Location: Marbella Posts: 3248  
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Are you sure B & Q own them ?
I worked for Kingfisher ( who own B & Q ) until last year and they never owned them then. According to B & M’s website they are a Luxembourg based company. Edit to add these are the companies Kingfisher currently own, the same as when I worked for them. The companies now part of the Kingfisher group are: B&Q; operations in the United Kingdom, Ireland and China Brico Dépôt; in France, Spain, Portugal and Romania Castorama; in France, Poland and Russia Koçtaş; 50% joint venture in Turkey Screwfix; has over 500 branches in the United Kingdom, and in September 2014, opened four stores in Germany Bob 2015 Jaguar XE240 R Sport - goes like ....... !! 2013 Defender 90 CSW - sold 2009 Defender 110 Double Cab - sold 2001 TD5 90 CSW - offroad project - sold to a forum member 2011 Porsche Boxster - for the sunny days ! |
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12th Oct 2017 1:04pm |
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| What puddle? Member Since: 25 Oct 2013 Location: Reading Posts: 952
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I've been building a website for people who want to buy a British product...and found that it ain't half hard trying to establish what 'British' is! Small companies (that you think are British) are owned by foreign companies. Now left.
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12th Oct 2017 2:05pm |
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| gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5110
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All I can say is this: B&M Bargains, the cut-price variety retailer is understood to be owned by a subsidiary of B&Q, Britain's biggest DIY retailer owned by the Kingfisher group. This is taken from an objection to a planing application submitted to Manchester council. That is all I can offer as to my statement. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at.. http://www.youtube.com/user/conwy1 |
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12th Oct 2017 3:47pm |
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| bob neville Member Since: 30 Apr 2009 Location: Marbella Posts: 3248
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That objector believed incorrectly !
They are an independent that floated on the stock exchange a couple of years ago. They used to be part of Firesource but I am not sure if they still are. Bob 2015 Jaguar XE240 R Sport - goes like ....... !! 2013 Defender 90 CSW - sold 2009 Defender 110 Double Cab - sold 2001 TD5 90 CSW - offroad project - sold to a forum member 2011 Porsche Boxster - for the sunny days ! |
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12th Oct 2017 4:12pm |
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| scotty38 Member Since: 21 May 2011 Location: Lincolnshire Posts: 571  
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Totally get the principle of this but is it worth this much aggravation in your life for a tenner?
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12th Oct 2017 5:22pm |
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| What puddle? Member Since: 25 Oct 2013 Location: Reading Posts: 952
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Have you been talking to my wife?!?
The Citizen's Advice said that it may only be resolved by taking it to the small claims court. At risk of B&M reading this (!) I wouldn't go that far for a tenner - when I don't have proof of purchase. However, I did (around 1990) take someone (back) to court for £7.80. I should explain: My invoice was for about £37.80 over and above what the customer thought it should be. He was wrong, so I took him to court and won immediately. However, he still withheld the £7.80 for his troubles. So I referred it back to the court and he had to pay it in full, plus all my court costs which were about £30 - so an expensive and silly mistake for him to think I wouldn't pursue it. It quickly becomes the principle of the thing when you're dealing with an obnoxious idiot. My pursuance of B&M is done, it was the formal letter, so I don't have to do any more. When they write back and tell me to fornicate away, then the Citizen's Advice will refer it to my local trading standards. I don't have to do any more other than confirm what has happened; it's out of my hands, now. I'll either get a tenner, or nothing! I'm pleased that, even without a receipt, the seller can still be pursued for selling something not fit for purpose. I run a small business, and my products each have a serial number indicating the sell date. NONE of my customers have to prove any purchase or a receipt - I would simply give them their money back. Now left. |
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12th Oct 2017 6:19pm |
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| ian series 1 Member Since: 17 Nov 2014 Location: south Posts: 3127
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Perhaps they will send you some vouchers for some crappy solar lights,
Or big plastic butterfly's to stick on your house? 
Seriously though, fair play to you, Why should they get away with it?  80" 80" 86" 88" 90"
Wanted, Forward Control Anything considered. |
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12th Oct 2017 6:37pm |
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| apt100 Member Since: 05 Mar 2015 Location: Derbyshire Posts: 1547 
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That pretty much sums it up. It is just so short sighted to lose a long term customer over such an issue. Also if I was a direct shareholder (as opposed to owning through a pension etc when I probably wouldn't know or care) I wouldn't be happy as to what the local staff were doing to my future revenue stream. The customer is allowed to take it personally - the local management aren't; they work for me and get paid to put up with customers. |
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12th Oct 2017 7:17pm |
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| What puddle? Member Since: 25 Oct 2013 Location: Reading Posts: 952
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What amazed me was the attitude of the female under-manager. In front of a full Saturday crowd at the checkouts, she was insistent on raising her voice to me over the issue. She kept on stating that I needed a receipt. FIVE times I told her that I didn't, I needed 'proof of purchase'. How could she not know this? Everyone was watching, but I calmly stated the truth over and over. Even when they said I wasn't going to get anywhere, I was absolutely calm, and said, 'Fine, that's all that needs to be said, I'll take it up with your head office'. As I was climbing over the till barrier tape to leave the store she shouted yet again that I needed a receipt! IF I get my money back, I'm going to make a point of going back there and asking for her. But by their attitude to me so far (I've spoken to five of their staff), I think they're prepared to hold out, despite Trading Standards. Now left.
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12th Oct 2017 8:11pm |
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| Procta Member Since: 03 Dec 2016 Location: Sunderland Posts: 5165
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what asda did with their own
 if it was discontinued, and the customer didn't have the receipt. We would use the barcode in the file, what ever the price it came up with on the till was what the customer got back. that was for electrical goods.
Also it was good for people trying to pull a fast one too, bringing stuff back that was years old! B&Q are murder mind for taking stuff back even if you have the receipt, We had a similar problem with sat system, and we had a receipt! They wouldn't take it back only cause the raw plugs supplied with the unit were missing! So I am not surprised if its owned by B&Q you will have this problem! also that would explain why a BM store opened in one of b&qs old units then too, and some of their old staff were working for them. Reason why companies like this are like that, is due to some people trying it on in the past sadly. I have seen it a few times when I used to work for the hole asda. Defender TD5 90 ---/--- Peugeot 306 HDI hatch back
Success is 90% Inspiration and 4 minutes Preparation # you can make it! |
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21st Oct 2017 10:43pm |
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| What puddle? Member Since: 25 Oct 2013 Location: Reading Posts: 952
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B&Q! What were you supposed to do, take the wall plugs out of the wall?!? Incredible.
B&M have had my letter almost two weeks...and haven't responded. I did think that they were professional enough to at least reply, even if it were just to tell me where to go. The letter gave them 14 days to respond. So after Tuesday it goes over to my local Trading Standards to take up. Now left. |
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22nd Oct 2017 12:07pm |
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