leeds wrote:

Now Procta, do you wonder why some companies have processes in places for dealing with returns?

As a small company we have had people try to put it bluntly screw us over. Yes we have had people claiming that goods we have supplied are faulty. Yes we have sent replacements out before getting the so called 'faulty' goods back. Guess what? Yep the so called 'faulty' goods are not returned. I have some expressions for those 'people' and their 'actions'


What I hate/amuses me is when I hear people say those immortal words "I know my rights"

Even had someone quote the Distance Selling Regulations to me. Now under DSR there is a cooling off period. Ooops! Only one slight problem there, he had spent 3 hours at our place of business. So guess what? Yep DSR do not apply when you visit a place of business. Yes he knew 'his rights!'

Personally we would like to treat people the way we would like to be treated. However we have been forced to protect ourselves and our interests.

So do you wonder why small and large companies have processes in place to deal with returns?



Brendan

Brendan when I worked for asda, I have seen people try to return items from other companies, even items that were well long out of production, and claimed that they only bought it 3 weeks ago! What asda started to do with electrical goods, was put the year on they were made, and have a file with current list on what was going to go out etc. Made me laugh when the fella tried to return a Big back TV that had been out of production well over 3 years, by then we were bringing in phase 2 flat screens. Plus the company that made the tv wasn't no longer making tvs under that name, and hadn't done for some time. yeah I do know why companies do have processes in place to protect them selves and their staff. like I stated you do get a fare few try and pull a fast one, seen it for 13 years sadly. The company had to change its guarantees on electrical goods twice due to people bring back " faulty goods" just so that the could get another 3 years etc. I bet its even worse for internet based companies as you stated with people trying to get a replacement etc.
If I have to return anything I always treat the customer service operator with respect etc, as I do know what its like on that side of the fence. I have been spoken to like before etc when dealing and serving customers. it all becomes white noise and it just brushes off. At the end of the day you don't have to serve them do you? if they start been nasty etc.
One thing I was told too, if you have a item on display, and you are out of stock, and they start going on about why can I not buy that one etc, At the end of the day your display item isn't for sale, that's the companies and its up to the company to sell that one. A lot of people don't really know that either. I have had that a few times about can I buy the display etc.
Like I say its a shame that you do get some customers trying to be funny which makes things harder for genuine people sadly.
Going back to the coffee filled with wine, we all did have a very good laugh at that, and the customer ended up looking like a right fool.

I could tell a few more Brendan  Defender TD5 90 ---/--- Peugeot 306 HDI hatch back

In the words of my Good Friend, Gary Forrest 1980 -2025
" we will work something out"